***Prize Redemption/Account Verification thread*** - Page 190 - Global Poker -- Two Plus Two Poker Forums

5 figures requested July 14th, approved and paid out the 18th. into my bank account. I have not redeemed a prize since Paypal days so I just had to upload my license and a selfie again as my old license was expired. The deposit was listed on my bank statement as from Worldpay. Very fast and easy. I kept checking my account even up until today because it was not showing up, I even opened up a support ticket with Global...but my bad I was checking the wrong bank account.

07-26-2019 , 05:33 PM

#4728

apkrnewb

old hand

Join Date: Dec 2008 Posts: 1,650

I have sent in all id pics and selfies as requested to get these done "Account verified and change email address" and is all i get in response is we are going to close this support ticket with out further info. I don't know what else to do i have sent everything they have asked for .... Is the Global Rep around GlobalPokerCSKimbr has i need some help with this

07-26-2019 , 09:40 PM

#4729

Kriegshetzer

enthusiast

Join Date: Mar 2019 Posts: 68

Submitted request for $1k on July 23rd evening, still not approved. I had only cashout once previously, and the account is verified. Global is closing WA accounts on July 31, so the situation is urgent. I have another $1k left in the account and cannot redeem that money concurrently. Global support is not responding to my tickets for clarification of what happens to leftover money after July 31st. Global only gave one week short notice. Can Global please prioritize WA accounts for now?

07-30-2019 , 02:49 AM

#4730

Kriegshetzer

enthusiast

Join Date: Mar 2019 Posts: 68

Quote:

Originally Posted by Kriegshetzer

Cancelled this request. Had to provide my updated bank info. Submitted a new request for the full amount on July 29th evening. Hope it goes fast.

07-30-2019 , 03:27 AM

#4731

JesseRWTanaka

journeyman

Join Date: Oct 2009 Posts: 339

Quote:

Originally Posted by JesseRWTanaka

Cashout Requested 7/26/2019

Will update when received

approved 7/30

07-30-2019 , 01:33 PM

#4732

HelloGoodBye7

newbie

Join Date: Dec 2017 Posts: 46

Cash out Requested 7/23 and complete 7/30
Thank you Global

07-30-2019 , 03:11 PM

#4733

11837886d

stranger

Join Date: Apr 2019 Posts: 3

Quote:

Originally Posted by 11837886d

alwaystilt123
xxxxxxx@gmail.com

Account verification documents submitted 7-15

Verification still pending as of 7-23

Please assist. Thanks

Now 16 days have passed and I still get no result. Customer service kept replying me saying ‘documents are being reviewed at relevant department’.

If you guys are having problem verifying my passport, then please reopen the E-Verify link for me such that I can submit my renewed driver’s license. Otherwise, please help me contact the relevant department and have them settle this ASAP.

08-01-2019 , 02:20 AM

#4734

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by uber pea

Have a withdrawal pending since July 14...never waited this long before.

Hi there! Has this been resolved? If not, please provide your Global Poker username so I can follow up for you. Thanks.

08-01-2019 , 02:22 AM

#4735

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Kriegshetzer

Cancelled this request. Had to provide my updated bank info. Submitted a new request for the full amount on July 29th evening. Hope it goes fast.

What's your Global Poker username? I'll check the status of your request.

08-01-2019 , 02:31 AM

#4736

Kriegshetzer

enthusiast

Join Date: Mar 2019 Posts: 68

Quote:

Originally Posted by GlobalPokerCSKimbr

What's your Global Poker username? I'll check the status of your request.

random guy

Thanks.

08-01-2019 , 02:32 AM

#4737

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by 11837886d

As I have checked, your account has already been verified. The delay was because of the duplicate account we found. I will see to it that your latest prize redemption request is processed immediately. Thank you for your cooperation regarding this matter.

08-01-2019 , 02:58 AM

#4738

Kriegshetzer

enthusiast

Join Date: Mar 2019 Posts: 68

Quote:

Originally Posted by Kriegshetzer

Cancelled this request. Had to provide my updated bank info. Submitted a new request for the full amount on July 29th evening. Hope it goes fast.

Approved on July 31 at 23:55.
Transaction is estimated in 5 business days.

08-02-2019 , 09:39 AM

#4739

phins1013

newbie

Join Date: May 2007 Posts: 48

Hi Kimbr,

How long does it take for a cashout via Skrill take? Support told me 24-48 hours, is that correct?

I currently have one pending (P90X)

Thanks for your help

08-07-2019 , 02:21 AM

#4740

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by phins1013

Hi Kimbr,

How long does it take for a cashout via Skrill take? Support told me 24-48 hours, is that correct?

I currently have one pending (P90X)

Thanks for your help

Yes, that is correct. As I have checked, you canceled your previous request nd made a new one.

08-07-2019 , 07:58 PM

#4741

Kriegshetzer

enthusiast

Join Date: Mar 2019 Posts: 68

Quote:

Originally Posted by Kriegshetzer

Approved on July 31 at 23:55.
Transaction is estimated in 5 business days.

Got the money on Aug 7. Good bye, Global, and thanks for all the fish!

08-09-2019 , 03:12 PM

#4742

apkrnewb

old hand

Join Date: Dec 2008 Posts: 1,650

Any ideas on how to Contact a supervisor at global for this i have answered over a dozen emails with the info requested and nothing has changed

08-13-2019 , 01:03 AM

#4743

fraleyight

Carpal \'Tunnel

Join Date: Apr 2010 Posts: 13,384

Kimbr,

My bank account has changed. I emailed support but they take a couple days to respond. Can you possibly tell me what I need to do to update my bank account for cashout?

Thanks.

Sn: sir

08-13-2019 , 01:26 AM

#4744

Sativa Or Indica?

stranger

Join Date: Jul 2019 Posts: 5

Quote:

Originally Posted by Kriegshetzer

Cancelled this request. Had to provide my updated bank info. Submitted a new request for the full amount on July 29th evening. Hope it goes fast.

I originally requested my first cash out via Bank Transfer on August 10th. Since then I have provided my bank account info. Do I also need to cancel my pending withdrawal and request a new prize redemption? @GlobalPokerCSKimbr??

08-13-2019 , 01:29 AM

#4745

Sativa Or Indica?

stranger

Join Date: Jul 2019 Posts: 5

Quote:

Originally Posted by fraleyight

Kimbr,

My bank account has changed. I emailed support but they take a couple days to respond. Can you possibly tell me what I need to do to update my bank account for cashout?

Thanks.

Sn: sir

Try using this link:

https://globalpoker.zendesk.com/hc/e...d=360000112828

It's the same one they sent to my e-mail asking to verify my bank account info.

08-13-2019 , 02:23 AM

#4746

fraleyight

Carpal \'Tunnel

Join Date: Apr 2010 Posts: 13,384

Quote:

Originally Posted by Sativa Or Indica?

Try using this link:

https://globalpoker.zendesk.com/hc/e...d=360000112828

It's the same one they sent to my e-mail asking to verify my bank account info.

Thanks bro!

Kimbr, I filled out the above form. This I think would suffice?

Thanks

08-14-2019 , 03:05 AM

#4747

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Sativa Or Indica?

No need to cancel it. Your redemption request will push through. What's your Global Poker username?

08-14-2019 , 03:08 AM

#4748

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by fraleyight

Thanks bro!

Kimbr, I filled out the above form. This I think would suffice?

Thanks

I can confirm that your account has been updated. Cheers!

08-14-2019 , 03:13 AM

#4749

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by apkrnewb

Any ideas on how to Contact a supervisor at global for this i have answered over a dozen emails with the info requested and nothing has changed

What's your Global Poker username?

08-14-2019 , 09:59 AM

#4750

fraleyight

Carpal \'Tunnel

Join Date: Apr 2010 Posts: 13,384

Thanks kimbr

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