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***Prize Redemption/Account Verification thread*** ***Prize Redemption/Account Verification thread***
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08-24-2018 , 06:11 PM
#3351
StrivetoFit
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enthusiast
Join Date: Jul 2018 Posts: 70
Its funny that players that made threats to the company received their funds the very next day (or that same day).
Players like me who refuse to make threats out of principle are just left in the dust.
Also seems like those who are polite to Global Poker Kimber get help right away. Those who speak the truth and can be a little critical get ignored.
Thought it would be first come first serve no matter what like a fair company..
08-24-2018 , 06:26 PM
#3352
NutJob72's Avatar
NutJob72
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grinder
Join Date: Oct 2017 Posts: 415
Quote:
Originally Posted by StrivetoFit
Still did not receive any of the money.. Global Poker Customer service sent me an email 4 days ago saying that they paid the 1k and 11k to my nominated bank. however, i did not receive the money. I'm now getting ignored by all customer support including the Global Poker Representatives Kimber/Joey here on 2+2 for some reason( past week regarding private messages and on this thread if you check). feelsbadman.

Waiting for current Cashouts:
July 7th= 1000$ (still waiting on the money)
July 19th= 11000$ (still waiting on the money)
August 23rd = 5000$ (new cash out)

will keep y'all updated
Disturbing to say the least. Could very well be a world pay issue.
That's a lot of cheddar.
08-24-2018 , 07:21 PM
#3353
loveskunk
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journeyman
Join Date: Jun 2018 Posts: 333
Quote:
Originally Posted by StrivetoFit
Its funny that players that made threats to the company received their funds the very next day (or that same day).
Players like me who refuse to make threats out of principle are just left in the dust.
Also seems like those who are polite to Global Poker Kimber get help right away. Those who speak the truth and can be a little critical get ignored.
Thought it would be first come first serve no matter what like a fair company..
Well dude, you are waiting for $17k in cashouts so you're obviously a good strategist. You just described the basic rules for a rock paper scissors game. You keep throwing scissors when you need to throw rock or paper. Pretty obvious.

In all seriousness I do hope you get paid soon. It would be great for Global overall if they could go a single day without having a cashout/purchase issue.
08-24-2018 , 08:18 PM
#3354
Kanadian
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adept
Join Date: Jul 2010 Posts: 708
Quote:
Originally Posted by GlobalPokerCSKimbr
Yup. Replied to your message confirming the details you provided. Thanks.
I don't think I received it, but I assume that this means they used the details as written on the form I sent from my bank.

Sorry if I'm misinterpreting your messages - thank you for your assistance.
08-24-2018 , 08:21 PM
#3355
Kanadian
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adept
Join Date: Jul 2010 Posts: 708
Quote:
Originally Posted by StrivetoFit
Its funny that players that made threats to the company received their funds the very next day (or that same day).
Players like me who refuse to make threats out of principle are just left in the dust.
Also seems like those who are polite to Global Poker Kimber get help right away. Those who speak the truth and can be a little critical get ignored.
Thought it would be first come first serve no matter what like a fair company..
If I don't have my money in the next couple business days I will e-mail the higher-ups detailing our interactions and linking this thread, I've already taken screenshots of practically every e-mail sent because I planned on doing this a few days ago. We can just do it together, along with whoever else is waiting after 4-5+weeks.

It's really difficult to know who to be frustrated with as we aren't receiving adequate information without extensive back n forths trying to pry the information out of support. It seems Kimber is legitimately helpful though.
08-25-2018 , 02:15 PM
#3356
Happymicky
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newbie
Join Date: Jul 2018 Posts: 27
It has been over 2 weeks since I last login. Pretty shocked that some of you still waiting for your withdrawals.

3 of my cashouts all received.

1st 26 days
2nd 18 days
3rd 7 days

The first one I received it 2 days after I called/texted/email their CFO.
I strongly advise people here to do so as well. I know how annoying/frustrating
this could be, personally I think it is better to escalate it like I did at least to get
your case heard. Hope you all get paid soon.
08-25-2018 , 10:29 PM
#3357
airfryer
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newbie
Join Date: Jul 2018 Posts: 22
Has anyone actually had a large withdrawal processed? anything above 5 figures? am interested if all the cash outs are low denominations or whether people have been able to also cash out $10k+ etc? I seem to remember full tilt continued to process smaller withdrawals (but not larger ones) before they went under.
08-26-2018 , 10:48 PM
#3358
crescentcityking
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centurion
Join Date: Jun 2017 Posts: 175
Do I use the same docs that were used to verify my Paypal to verify a cashout for worldpay?
08-26-2018 , 11:15 PM
#3359
ShoveStandUp's Avatar
ShoveStandUp
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centurion
Join Date: Jan 2011 Posts: 110
Quote:
Originally Posted by crescentcityking
Do I use the same docs that were used to verify my Paypal to verify a cashout for worldpay?
No - with Paypal we used something like a recent utility bill to verify our address.

With Worldpay we need a bank statement or something to prove that the bank account they're sending the money to is yours.
08-26-2018 , 11:58 PM
#3360
Leool
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stranger
Join Date: Jun 2018 Posts: 12
Quote:
Originally Posted by airfryer
Has anyone actually had a large withdrawal processed? anything above 5 figures? am interested if all the cash outs are low denominations or whether people have been able to also cash out $10k+ etc? I seem to remember full tilt continued to process smaller withdrawals (but not larger ones) before they went under.
Will the bank mark your transaction if it was $10k ?
08-27-2018 , 12:08 AM
#3361
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ShoveStandUp
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centurion
Join Date: Jan 2011 Posts: 110
First cashout attempt with Worldpay, after multiple low 4-figure cashouts with Paypal.

Canadian player, $4k

Requested: Thursday Aug 23
Verified: Friday Aug 24, AM
Approved and processed: Friday Aug 24, PM
In bank account: ???
08-27-2018 , 05:59 AM
#3362
airfryer
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Quote:
Originally Posted by Leool
Will the bank mark your transaction if it was $10k ?
The bank automatically reports it.

How about people getting multiple high 4 figure cash outs then? (since the change of withdrawal methods)

I had assumed with the number of views this thread gets that someone would have posted to say they had received some reasonably large cash outs. Would still be interested to hear if anyone has. I would be fairly concerned if no one has though.
08-27-2018 , 12:52 PM
#3363
melancholyman
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Quote:
Originally Posted by airfryer
The bank automatically reports it.

How about people getting multiple high 4 figure cash outs then? (since the change of withdrawal methods)

I had assumed with the number of views this thread gets that someone would have posted to say they had received some reasonably large cash outs. Would still be interested to hear if anyone has. I would be fairly concerned if no one has though.
I had 2 x 10k withdrawals last month.

Both were requested 2 days apart, and it tookk 2.5 weeks to get to my bank. If you look up my previous posts, i followed up every single day with the global team. I also noticed that i got paid right after we contacted the CEO/CFO.
08-27-2018 , 03:37 PM
#3364
always4bet
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Join Date: Oct 2013 Posts: 83
On business day #5 again for my 3rd withdrawal. Looks like I'll need to contact support again. I've had to do it for every single withdrawal I've made so far.
08-27-2018 , 05:57 PM
#3365
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GlobalPokerCSKimbr
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Global Poker Rep
Join Date: Jan 2017 Posts: 1,126
Quote:
Originally Posted by StrivetoFit
Its funny that players that made threats to the company received their funds the very next day (or that same day).
Players like me who refuse to make threats out of principle are just left in the dust.
Also seems like those who are polite to Global Poker Kimber get help right away. Those who speak the truth and can be a little critical get ignored.
Thought it would be first come first serve no matter what like a fair company..
Sorry if you feel that way. I understand that you are upset with the situation and not against me personally. I would definitely feel the same if I was in your shoes. Anyway, I'm coordinating with the relevant team to find out what happened since it appears that both transaction were successful.
08-27-2018 , 06:52 PM
#3366
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tightplay123
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date requested Aug 26, 2018 7:46 PM, let's see how long this one takes.
08-27-2018 , 07:12 PM
#3367
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TakingIt
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I'm confused. I just requested a withdrawal (1st one) and all I entered was the amount. How do they know what bank account to send to?
08-27-2018 , 07:53 PM
#3368
melancholyman
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Quote:
Originally Posted by TakingIt
I'm confused. I just requested a withdrawal (1st one) and all I entered was the amount. How do they know what bank account to send to?
In a few days they will come back to you asking you for your banking details.

Then a few days after that they will ask you again. Just for confirmation.

A week after that you'll be here posting saying your money isnt in your bank.

Then 4 weeks after that suddenly your money will appear in the bank.
08-27-2018 , 08:16 PM
#3369
SB1234
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grinder
Join Date: Jan 2016 Posts: 472
Wonder if I will ever get the money put back in my account so I can switch banking details and try again.

Anyone else have failed cash outs returned? what was the time frame?
08-27-2018 , 10:15 PM
#3370
fromchmm42
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centurion
Join Date: Aug 2018 Posts: 106
First cashout requested 7/21
Approved 7/21
Marked as paid 7/23
Money received 7/25

Second cashout requested 8/26
Approval currently pending
08-27-2018 , 10:46 PM
#3371
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tightplay123
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centurion
Join Date: Oct 2009 Posts: 138
Quote:
Originally Posted by melancholyman
In a few days they will come back to you asking you for your banking details.

Then a few days after that they will ask you again. Just for confirmation.

A week after that you'll be here posting saying your money isnt in your bank.

Then 4 weeks after that suddenly your money will appear in the bank.
that was the deal for me. sums it up pretty well. 2nd cashout i received in 3 days total though, and waiting on my 3rd.
08-28-2018 , 06:34 PM
#3372
loveskunk
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journeyman
Join Date: Jun 2018 Posts: 333
5 business days have passed waiting for my latest cashout. Last one came in 2 days so it's fair I'm paying the piper I suppose.
08-28-2018 , 07:27 PM
#3373
billburr
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journeyman
Join Date: Nov 2013 Posts: 223
so the cashout system is changed isn't worldpay anymore? i logged onto today got some popup said it changed
08-28-2018 , 07:56 PM
#3374
loveskunk
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journeyman
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Quote:
Originally Posted by billburr
so the cashout system is changed isn't worldpay anymore? i logged onto today got some popup said it changed
Worldpay is just the payment processor. VGW is the company that owns Global Poker. I doubt anything has changed.
08-28-2018 , 08:05 PM
#3375
Kanadian
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adept
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Well guys, made another ticket asking for an update

Quote:
Hey guys, we're past six weeks now since the initial cashout request, and we're past 5 business days since the latest version of it was approved complete with a form filled out by my bank, will be 8 days tomorrow. Can I get a status update or an ETA?

To be honest this is the worst experience I've ever had trying to cashout from a poker platform, beyond frustrating for me.

Thank You
Going to draft up an email for the big boys tonight and fire it off tomorrow.

The anger is building at this point lol
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