Quote:
Originally Posted by RyKreg82
I had been playing on global poker daily for the past 2 months. Recently I have been requesting a cash out daily. I had to that point zero problems...the cashout would be approved the same day and would be in my bank account a few days later.
Then the problems started a week ago. I requested a cash out for $500...a few days went by and the cashout wasn't approved...no worries waiting a few days is no big deal...different than previously but no big deal..
Then I went on a down swing..one day I played from morning til night (outside of eating and dog walks). This was more playing time then I normally put in for a day...so the next day I decided to take off the morning and afternoon...I log-in to my account in the evening and get the message "your account is blocked, contact support". Which I do...
Support tells me I am under review by the gaming integrity team...I reply back asking why...few days go by and no answers...so I email again...this time they reply with "you are still under review" I reply back "could you please give me a reason as to why as I have my money locked in the account" once again I don't receive a reply.
Not sure what to do in this situation now...is globalpoker_joey still here? I don't to know whats going on...
Why are you cashing out everyday? Maybe this has something to do with your investigation. It seems that you are worried they will shut your account at any moment, no? At best, your daily requests are time-consuming/resource intensive and borderline abusive of the free, unlimited cashout policy.
Also, your aggressive tone seems to suggest that you did something wrong.
When they say they are investigating and need more time, why do you email them demanding information before the investigation has been completed? It's like your looking for reasons to build a case against them.
Good luck getting your situation resolved.