***Prize Redemption/Account Verification thread*** - Page 123 - Global Poker -- Two Plus Two Poker Forums

Lol I have been as direct as ****ing possible with my questions.. Trust me man.. I don't know who is at fault here but this is completely ****ed. I was so pissed off the first time my payment got delayed over a month. Joey and Kimbr assured me that this would not happen again.. And here we are..

08-05-2018 , 03:24 PM

#3052

melancholyman

enthusiast

Join Date: Jul 2018 Posts: 76

Quote:

Originally Posted by always4bet

I think the real question is where the **** are kimber and Joey. They’ve disappeared on every post that deals with delayed cash outs. Notice that they only respond to the successful cashout posts. Lmfao ****ing complete joke.

08-05-2018 , 04:06 PM

#3053

sirswish6

Iron Sharpens Iron

Join Date: Apr 2008 Posts: 7,055

Quote:

Originally Posted by melancholyman

08-05-2018 , 04:09 PM

#3054

melancholyman

enthusiast

Join Date: Jul 2018 Posts: 76

Quote:

Originally Posted by sirswish6

And Kimber?

08-06-2018 , 12:00 AM

#3055

taunel

stranger

Join Date: Jul 2018 Posts: 8

I've been waiting like 3 weeks.
2 weeks ago they said they will put my case on an urgency. What kind of urgency is that while other people get their funds in 3-4 days and I'm still waiting?
Case #2536251

I'm living in the US and use BOA Bank. Not even Canada

08-06-2018 , 12:44 AM

#3056

Happymicky

newbie

Join Date: Jul 2018 Posts: 27

Quote:

Originally Posted by taunel

welcome to the club

08-06-2018 , 01:18 AM

#3057

slicktorine

Pooh-Bah

Join Date: Jun 2007 Posts: 4,649

They want a bank statement with my account number on it in order to cash out. I have paperless statement so I sent them a copy of a check as that has all the necessary info on it, they won't accept it.

That's ****ing crazy. I wasn't even going to withdraw my money I just wanted to test the cash out process before I get too invested in the site.

I'll be pulling every cent off of the site now and not playing at all. I had been playing all day everyday for the last couple of weeks.

Joke site. America needs to get a regulated room up and running, these people are criminals.

08-06-2018 , 01:32 AM

#3058

genghiskan

journeyman

Join Date: Nov 2007 Posts: 175

Why can't you send them a PDF copy of your statement?

Your criticism of the site is completely irrational.

08-06-2018 , 02:07 AM

#3059

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by always4bet

Bro, I've sent every sort of question you can possibly imagine.. I get a variety of copy pasted responses every time.. The latest one from today:

"Upon careful assessment, we can confirm that your case has been endorsed to a relevant department who will back track the transactions in the order that they were processed then notify us of its status."

NO ****ING **** SHERLOCK.. THIS HAS BEEN ENDORSED FOR TWO ****ING WEEKS..

Honestly if this wasn't happening to me I would find it comical.. Too bad it is. The last support staff even marked my case on zendesk as "solved" lmfao.. Holy ****.

Joey is MIA and Kimbr has been less active lately, probably scared to check the inbox.

Quote:

Originally Posted by melancholyman

Legit this is the most concerning part of this whole thing.

Where the **** is Kimber and Joey?

Quote:

Originally Posted by melancholyman

And Kimber?

I'm still here, guys. Joey is busy with other stuff. As for me, I don't work during weekends so I just started with my inbox. Please be patient, I will reply to all of you. Thanks!

Last edited by GlobalPokerCSKimbr; 08-06-2018 at 02:43 AM.

08-06-2018 , 02:14 AM

#3060

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by always4bet

Hey guys, good news, I got a personalised msg this time:

We understand your concern in relation to the delays in processing your cash out request and we sincerely apologize for the inconvenience this has caused you.

As previously notified, we recently introduced Visa and Mastercard purchases and cash outs to bank accounts; but unfortunately we are experiencing some teething problems which have caused delays.

We always strive to offer our customers fast cash outs of their $weeps winnings, and are working on solving these problems. You can be assured that we have forwarded this to the Relevant Department.

Aka no progress.. GL to everyone! BTW, my issue was marked as "solved" once again.. Troll level 100000000, gotta hand it to them.

I am very sorry for what happened. Your ticket should not have been marked as solved. I left a note in your account to make sure that it won't happen again.

08-06-2018 , 02:29 AM

#3061

The_Chief

newbie

Join Date: May 2013 Posts: 20

Hey Kimbr take a look at my last couple private messages and active ticket. Hopefully can get this payout solved this week thanks.

08-06-2018 , 02:40 AM

#3062

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by taunel

Quote:

Originally Posted by The_Chief

Hey Kimbr take a look at my last couple private messages and active ticket. Hopefully can get this payout solved this week thanks.

I just PM'd you. Please check. Ty

Last edited by GlobalPokerCSKimbr; 08-06-2018 at 03:18 AM.

08-06-2018 , 02:44 AM

#3063

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by slicktorine

Can you please provide your Global Poker username or your Zendesk ticket id so I can check this. Thanks.

08-06-2018 , 02:54 AM

#3064

melancholyman

enthusiast

Join Date: Jul 2018 Posts: 76

Quote:

Originally Posted by GlobalPokerCSKimbr

I'm still here, guys. Joey is busy with other stuff. As for me, I don't work during weekends so I just started with my inbox. Please be patient, I will reply to all of you. Thanks!

Kimber, why has there been no official statement from global poker regarding the shortcomings of customer service and cash outs thus far? You’re definitely aware of everything that is going on with both Canadian and us delays in cash outs. But it doesn’t seem like global cares enough to address this head on.

I know you’re trying to help us out as much as u can you’re also caught in the middle but it’s very alarming and it’s putting all our players on edge when nothing is seemingly being done about this situation.

08-06-2018 , 03:02 AM

#3065

always4bet

enthusiast

Join Date: Oct 2013 Posts: 83

Quote:

Originally Posted by GlobalPokerCSKimbr

I am very sorry for what happened. Your ticket should not have been marked as solved. I left a note in your account to make sure that it won't happen again.

Honestly I completely understand this is out of your control.. Lol.. But this is so ridiculous it's beyond frustrating at this point. I honestly do enjoy playing here but I don't know how much more I can take.

08-06-2018 , 04:03 AM

#3066

melancholyman

enthusiast

Join Date: Jul 2018 Posts: 76

Also, I have 2 withdrawals pending, req 7/25 and 7/27 respectively.

No word on either cashouts, and their status is still on "APPROVED" and not paid status.

@kimber can you please take a look into these

Zendesk #2540689
&
Zendesk #2543229

SN: Canihazprease

08-06-2018 , 12:15 PM

#3067

melancholyman

enthusiast

Join Date: Jul 2018 Posts: 76

Alrighty, so the delays keep piling up.

At business day 6, after no communication for 3 days, i sent this email.

Quote:

"So... is this a joke? All communication has stopped?"

They replied

Quote:

"This is Julienne from the Global Poker Support Team.

Thank you for getting back to us regarding your concern. We do apologize for the delayed response as we are currently handling high volume of customer service requests. We are already in the process of transferring the funds to your nominated bank account. Funds will be credited within 5 business days (weekends and holidays not included).

We hope for your patience and understanding on this matter. Should you need further assistance, please do not hesitate to contact us via support@globalpoker.com or by submitting a request in our Help Center, https://globalpoker.zendesk.com/hc/en-us/requests/new."

I then replied

Quote:

"Hello?

How come you guys cant give us a straight answer as to whats going on? I know you are aware that Canadian players are complaining on 2+2 and the word is out that you guys have a process that is not very effective at the moment.

Why hasnt anyone addressed this yet? Why are we as a poker community being put in the dark and why are we receiving these generic non-answer replies to our queries?

You say that funds are suppoosed to be credited to my account in 5 business days. Well we're moving on to business day 7 now, and my funds are not here. And probably the most concerning thing is that you guys havent given me a reason as to the delay.

All we are asking for as a community is some transparency. Is that so hard to provide? We pay the rake and we keep your business alive. I think the least you can do is be honest with us."

And their response

Quote:

"We understand your concern in relation to the delays in processing your cash out request.

Furthermore, we are sure that you are aware we recently introduced Visa and Mastercard purchases and cash outs to bank accounts; but unfortunately we are experiencing some teething problems which have caused delays.

We always strive to offer our customers fast cash outs of their $weeps winnings, and are working on solving these problems. You can be assured that an email notification will be provided to you once your cash out has been processed to your nominated bank account. Once this has been done, please expect your funds to reflect in you bank account within 5 business days."

My reponse

Quote:

"Alright so exactly what are these teething problems you’re facing? Because if that’s the case across the board I’d like to receive a couriered check instead of direct bank transfers.

Also, why am I only hearing about this now after day 12 of my cashout? Your team is fully aware of these “teething” problems, yet you still stated that it would only take 5 business days from my original cashout date. Why is there a need to blatantly lie to me regarding this issue?"

The level of incompetence in this matter is outright infuriating. They dont even have the balls to tell us the truth. What a ****ing joke.

08-06-2018 , 12:23 PM

#3068

razorbacker

Carpal \'Tunnel

Join Date: May 2006 Posts: 7,362

First payout on the new system:

Requested August 1st.

Showing as pending in bank account August 6th.

08-06-2018 , 12:43 PM

#3069

StrivetoFit

enthusiast

Join Date: Jul 2018 Posts: 70

Quote:

Originally Posted by GlobalPokerCSKimbr

I'm still here, guys. Joey is busy with other stuff. As for me, I don't work during weekends so I just started with my inbox. Please be patient, I will reply to all of you. Thanks!

Hey Global Poker Kimber,

Can I get my 5 figure cash outs?
Been waiting patiently for over 1 month now.
Can you just spend some time to solve my problem once and for all?
Seems like only Canadians are having problems with cash outs but I'm from USA so it shouldn't be a problem.
I don't mind receiving a check or wire transfer.
Please help me solve my cash out issue, I'm relying on your help.
Thank you.

08-06-2018 , 12:47 PM

#3070

always4bet

enthusiast

Join Date: Oct 2013 Posts: 83

To show you guys the complete incompetence one step further:

I have been inquiring about my withdrawal and this is the ****ing response I just got:

Quote:

Thank you for contacting Global Poker Support.

We appreciate your interest to be able to make a purchase in our site; however, we can confirm that such issue is now being checked by a relevant department who will provide us with the best possible resolution. There are some workarounds that were confirmed to fix the issue (like contacting the bank or payment processor to allow transactions with "VGW Malta") but it didn't apply to all those who are affected; hence, the reason why it's still being taken care of by our back office team.

At this point, we are unable to provide an estimated time frame when the issue will be resolved but rest assured that you'll be informed as soon as we do.

Thank you for your patience regarding this matter.

If you need further assistance, please don't hesitate to contact us again.
Regards,

Dirk.

Then this:

Quote:

Apologies for the previous email.

Upon careful assessment, we can confirm that your case has been endorsed to a relevant department who will back track the transactions in the order that they were processed then notify us of its status.

As soon as we get a feedback, we'll keep you posted right away.

If you need further assistance, please don't hesitate to contact us again.
Regards,

Dirk.

I am speechless.. When I thought they couldn't troll any harder.. I was so wrong.

Literally word for word the exact same thing that was said previously, by the same guy, two days ago. This dude copy pasted the wrong answer, realised he messed up and copy pasted the right one after.. LOL.. I'm done contacting these guys.. They clearly have no idea wtf is going on and just copy paste **** all day for everyone.

I honestly don't even blame them, you don't know what you don't know... They are clearly just trained to work like this. Does anyone have a contact for management or something? If this isn't resolved by week's end, I am going to be looking at ways to escalate this matter.

Honestly it's great that it's overall mostly smooth for other players, however, it makes me really question if I would ever want to keep a decent balance on a site that is managed like this.. What could go wrong???

Last edited by always4bet; 08-06-2018 at 01:01 PM.

08-06-2018 , 01:28 PM

#3071

Happymicky

newbie

Join Date: Jul 2018 Posts: 27

day 16

08-06-2018 , 01:38 PM

#3072

Happymicky

newbie

Join Date: Jul 2018 Posts: 27

after reading the posts and reply's i think its +ev to escalate this matter in our own hands.

I will be sending emails to the major poker news/ forums starting from tomrrow ( too lazy to do this today ) . Like highstakedb etc. Just to let everyone be aware of what is going on with GP and just paste this 2+2 tread and responses from support as evidence.

Personally, I have 5 figures stuck on GP and I know some have more than I do. and together thats a TON of cash stuck. I STRONGLY ADVISE others to do this as well so people know about this and somewhat put a bit of pressure towards management.

I will keep sending emails everyday to forums/facebook groups/poker news to try and get our issues heard and not stopping till cash is in my bank.