Another 7 days and nothing

Screen name: Tuff_Fish

I am also a Canadian having trouble finding the ACH routing number for my bank. Does anyone else use TD Canada Trust and were you able to find the ACH routing number for the bank? I have tried calling them and visiting the branch but they do not have that information. Thank you for your help.

Thanks for your response - I have not yet made a successful withdrawal via Worldpay.

I'm in the same boat on a withdrawal made on 6/19 and my patience is pretty much gone at this point. Also received a pm from Joey on 7/18 telling me that he talked to support and that they would "rectify and be in touch" Since then, nothing. No money in my bank, no reimbursement , no communication, nothing.

Jul 20: req, apr, paid (not arrived yet)
Jul 21: req, apr, paid (not arrived yet)
Jul 21: req, apr, paid (not arrived yet)

first time using the new system. got excited by how everything got approved within hours, but relatively worried about how long these are going to take given some of the horror stories in this thread. will update when I receive them all.

not to beat a dead horse but paypal was amazing and I understand why that is probably not a viable withdrawal avenue anymore, but they should really consider bitcoin/crypto. they could get a third party application for the processing. ignition always has clean two day bitcoin transfers, and I think crypto has become popular enough that even the facebook players won't mind using it.

beating a dead horse here as well but be sure to contact your bank and make sure you have the ach routing #.

oh **** yeah I think I sent the wire number instead of the direct deposit number. damn. well I just filled out a ticket with both in case I did. is that gonna delay these withdrawals for forever? @GlobalPokerCSKimbr

You realize it says business days and you ordered your cashouts around the weekend right?

did the same thing, fixed it on july 4th and still waiting for the fixed cashouts. have gotten 0 updates from support, just that they're going thru some "teething" with the new system and that its currently "in queue". so i wouldnt expect u to get ur money for a month or more from the time u fix the routing number

I am also Canadian using TD and finally got my $ wired to me last week. I did have to open a US $ bank account however. The info I gave Global was as follows:

Institution #: for TD it is 004
Branch #: whatever your 5 digit bank/branch code is
Your 7 digit account #
Swift code/ACH (not sure if they mean the same thing, mine was officially a "swift" code.) I used "TDOMCATTTOR" for the code.

This code applies to all account and branch locations within Canada.

Just a note (it was mentioned itt a few pages ago), that the wire transfer will cost a flat fee of $17.50usd).

Hope this helps

Forgot to mention in the post above. When I sent all my info including swift code last week it did get rejected back to me from the zendesk. I re-sent all the same accounting info, but this time included the full address of my home bank. Withdrawal was then approved the same day and $ was in my account in < 48hrs

Ok so after all this with Canadians, what we needed was the SWIFT code. I wonder if the SWIFT code would have worked just fine on our CAD accts.

Glad they solved this teething issue 24 days later.

I have received 1 of my 3 approved cashouts to my Canadian USD acct and it's nice to know they pieced the puzzle together but I feel bad for the folks left in the dark who are getting no response.

Something that could be helpful for you folks not getting responses - in the past week having to update my banking info multiple times in zendesk I received very quick responses, so maybe just try updating your info in the actual document and see what happens.

Hello, I'm having a repeating ID verification problem.

As a Canadian, with the new changes to the way deposits/cashouts work here, I had to create a USD account at my Canadian bank.

I sent in my Banking information, a copy of my void check, a wire transfer form, and my ID, and was told that moving forward, my account was verified, as quoted below.

"Monica (Global Poker)
Jul 20, 9:41 PM AWST
[My name]
Thank you for getting back to us.
We apologize for the inconvenience this has caused you.
We are happy to inform you that your bank statement has been accepted and your account is now linked to the bank details you provided.
Your future cash out requests will be sent to this nominated bank account.
If you have a pending cash out request, this will be processed accordingly. We are currently working through these, you will receive another confirmation email once this occurs. This should be in the next 48 hours.
Should you have any other concerns, please go to our Help Center and submit a request via this link: https://globalpoker.zendesk.com/hc/e...equests/newand we'll be glad to assist you anytime.Thank you for contacting Global Poker Customer Service.
Regards,
Monica

I've tried to cash out now, and right when i try to cash out, the email prompts me to send in my ID for verification again. I've emailed support about this and there is no response. They just say the below

"Hello [My name],

Thank you for contacting the Global Poker Customer Service Team.

We understand your concern in relation to the delays in processing your cash out request.

Furthermore, we are sure that you are aware we recently introduced Visa and Mastercard purchases and cash outs to bank accounts; but unfortunately we are experiencing some teething problems which have caused delays.

We always strive to offer our customers fast cash outs of their $weeps winnings, and are working on solving these problems. You can be assured that an email notification will be provided to you once your cash out has been processed to your nominated bank account. Once this has been done, please expect your funds to reflect in you bank account within 5 business days.

We apologize for any inconvenience caused and hope to see you at the tables soon, Viet!

Best regards,
Antonie
Customer Service Team"

@globalcsreps Joey or Kimber can i get some help please?

My user is canihazprease
Ticket #2537136

I made three tickets with my updated ACH number instead of my wire number. Global support responded "upon checking your cash out was already processed..." and closed my ticket without even addressing my issue.

So I guess global is going to let these direct deposits fail, and I probably won't get my ACH number updated for another week and I probably my wont get my cash out for at least a few more weeks after that. Would really like support to at least read and understand my ticket before they close it... just doing their due diligence would minimize the number of emails and bull**** for all parties involved.

Hi, again. I will look into this. I appreciate your patience.

Inboxed you just now. Thanks!

Req 7/20
App 7/20
Rec 7/25

Req 7/21
App 7/21
Rec 7/25

Req 7/23
App 7/23
Rec 7/25

Have you already submitted your bank statement? If you haven't yet, you can upload it via this link: https://goo.gl/syvpZX

Make sure that you provide the correct routing number for your bank.

Please check the latest email we sent you. Thank you.

Sorry about this. Can you please provide your Global Poker username or the Zendesk ticket id so I can check this for you? Thanks.

Thank you for the information. Rest assured that I will have this checked further.

Requested: 7/21
Received: 7/25

This is my second withdrawal under the new system...I think once you have one successful withdrawal it bodes well for future ones.

Received 7/25

just received two cashouts that I requested on successive days

The guy who posted that they process cashouts in batches is definitely correct. It's the second time I requested two cashouts within a few days of each other and both times the cashouts were simultaneous.

Any news on Global accepting WA residents again? When they banned WA deposits I was still able to cash out but not deposit. So I just cashed out everything I went to Ignition but now I am weary of that site. Global claimed they were working on it