Quote:
Originally Posted by GlobalPokerAdmin
Apologies, this is not normal indeed. I have picked it up and escalated to a senior member of the verifications team.
It might be that subsequent emails in the same thread has pushed the ticket down the queue and the team might have been a lot busier during festive period. I understand this is hardly an excuse.
GPA, fyi, I never did hear a thing. Having been over a month since initially emailing them about this, I thought maybe my email address was causing them problems. So, I changed it on my account, and also on ZenDesk. I then created a new issue number there, but also nothing going on a week now. The new issue number is 8184494 (the old issue numbers are on my previous post).
Any help would be greatly appreciated. Thanks in advance again.