Quote:
Originally Posted by Gary is Ugly
Still Processing since April 24.
I emailed Global May 6, and received a response May 9 saying everything was completed on their end. My bank has not received anything and has sent me back to Global. This is kind of a mess so far.
Your ACH was bounced. The problem you now have is getting one of the three places to care enough to find it.
Get the reference number from Global. Then go to your bank, physically not on the phone, ask to speak with the manager or asst manager. Tell them you have an ACH that was sent by World Pay on (date) and it has not been credited. Give them the reference number and ask them to call the wire room to trace it. Male up some story about a health insurance bill that is past due or something important.
An ACH has 72 hours to post or it is returned. The issue you have here is that it was sent back to WP and they have to ID it and then ship back to Global. Global is likely telling you the absolutely truth that they sent it and not returned. You will have to put in all the effort yourself to get it resolved. The issue is Global sends a bunch of them in the one batch and then WP batches them by bank number from there. It tales extra effort for them to credit it back.
You have 90 days to get it fixed or it is gone forever. If you get nowhere with your local branch, PM me and I can put you in touch with the Federal Reserve wireroom for your district. They do not look upon untracked transactions very kindly and will call the parties involved. The receiver of that call likes it even less and it will be top priority and the money magically is tracked in 10 minutes.
Good luck, its common so no need to panic that it's gone.