It is May 30th. My first cash out request was for $150, made on May 6. After 10 days, two emails and twice submitting verification I accidentally hit "cancel." Aargh! So on May 16th I made a second request for $450 and resubmitted verification. Nada, zilch, zero... crickets. Three emails later support has not even yet replied. I see from the threads here that some folks have had success. I can understand the breakdown, falling through the cracks, etc. But I cannot understand the failure of support to even respond. Bad form GP. There is no future in depositing funds into a site with such poor fundamentals. Too bad. It was fun while it lasted. mY handle on GP is the same: DBinPdx

I still haven't gotten a legitimate response to why my cash out is still pending. Except that it is being looked at by the relevant department. Everyone that I was told I needed to have send in proof of identification has. A little confused on how the people that were holding me back on getting my cash out have had there account verified and paid out. Do I need to request a smaller amount or do I need to stop playing on global. I don't want to waste countless hours playing if I'm not going to get paid. I submitted my request for withdrawal on may 21st. If there is something that I need to do to speed up the process I would like to know. Buttercoffee

I have a pending cashout withdrawal that was submitted a few days ago and I recently received an email from Customer Service claiming that they need to verify two individuals that supposedly played on my location or network before they can proceed. This kind of thing has happened to a friend of mine before, playing at someone else's house. They all sent in their documents and it was all fine. The thing is, I have absolutely NO idea who the individuals that they sent in are. Two random names that I have never heard of in my life. Kimber, what can we do about this? I'm urgently in need of this withdrawal because it's for quite a large amount, and I don't know where to start.

Same thing for me, account name BeHumble. They claimed somebody was playing from my location that I've never heard of. Email communication has slowed, not sure how I can prove that I'm NOT someone. Kimber I have quite a substantial sum on the site and also play maybe the most hours out of everyone, can we please remedy this swiftly?

Cashout requested on 5/28 at 12:27 am for $168.06 As of 5/30 it is still pending approval.

I sent email with verification documents in hopes of getting approved before having to do my first withdrawal. No auto notification email of it being recieved but i trust that it was indeed recieved and just in a Queue.

Handle Xavierwallz

Verified and now approved! Well done Global Poker.

Why do some people get approved and paid within a couple of days and for others it takes weeks? I've just submitted my first payout request but submitted my verification paperwork over a month ago. Hopefully, I'm one of the lucky ones.

Kimber,

I got an email stating that verification was needed before processing my cashout, regarding my fiance playing from the same IP address as I do. She emailed those documents to support tonight. Her username is RN02019 and mine is the same as my 2+2 username. Thanks in advance

I recently started playing on GP...very pleased with the interface and whatnot so far. I went ahead an initiated a quick $50 cashout to get the process going, expecting it to take at least a week. Sent all the requested docs, and my cashout was approved within a few hours of submission. Funds aren't in my account yet, but I expect that to take another day.

Looks like you guys are getting things working much smoother. No complaints here.

Hey Kimber,

Can you look into what the hold up is on this one? It is my second cashout and my first one went through fine once I did verification!

Requested a cash out on the 29th and still pending. This is my third cash out but the slow process really makes me annoying, I hate to cancel the cash out since I have cancel the numerous cash out requests due to the variance. But a rapid growing site can't handle the cash out request promptly for a regular customer and my cash out request is still pending after 48 hours is inexcusable. I really have to question globalpoker.com's credibility. Under staff is definitely not a good excuse for a rapid growing site. I hope GP staff can take player's request seriously!!! I will share when I get my withdraw.

Kimber,

Hate having to come to 2+2 but another problem with cash out and no word from support.

Account name: onlyadonkey

Amount: 2k

Cash out requested on May 21st

Cash out confirmed by Global on May 25th.

Still not in my Paypal.

Please check and make sure it is coming.

Thanks.

Kimber,

Is it possible to hire temp help over the summer? A lot of people may be cashing out some because of the WSOP. We need our money in a timely fashion. The series starts today. Please look at my cashout as well. username = TheJunkie I only attempted a small cashout but may need to do an larger one if its going to take weeks before its processed. I'd like to have my money in hand before leaving for Vegas. Please help us. Thanks.

An update on this for everyone. So far it is pretty unbelievable this is happening considering I have over 100,000 on their site and am very high up there in terms of hand volume/rake paid.

They have now given me the name of the person suspected to be playing from "my same location", I've never heard of this person. I told them this for the third time and this is supports last email:

"Hello REDACTED,

Thank you for your response.

We already requested for the other person's documents, once received and verified, we will go ahead and process you cash out request.

We appreciate your understanding regarding this matter.

Kind Regards,
Athena"

So apparently my 6 figure account is now in the hands of a complete stranger. I am to sit here and hope they comply? They are claiming to have open dialogue with this person it seems, I really do not understand how they can have this confusion.

Kimber can I get this handled quickly? Honestly starting to not feel comfortable playing any longer.

Holly crap thats a big figure, you play alot too i see you at the tables all hours of the day. Please keep the forum informed of how this cash out goes being its over 10k. I hope you get your funds you have created alot of rake for this site a ammount like this should be HIGH PRIORTY. I'm disscontinuing play till i see this has been resolved.

GOOD LUCK!!!

This issue has been resolved. My cashout was approved at some point today.

Global is allegedly claiming that two individuals that I have never heard of have played on the same network/location, a few days after I requested a withdrawal. They are claiming one to be from California (yeah, real specific) and the other to be from Vancouver (never even been there). Certainly, they can trace the location of my play on Global and clearly see that it is restricted strictly to my residence in Southern California, all within a 30 mile radius of my listed home address. I have no idea who these two individuals that they falsely claim have allegedly played on my network or location. I have never multi-accounted, nor let another individual play on my account. Whether or not I receive my cash-out should not have to rely on supposed "verification" of some bogus individuals. Therefore, this is just a huge mistake on their part.

Kimber, you need to get on here and begin making an effort to resolve this. I play on Global and have contributed to a significant amount of rake for your business because it was my understanding that your site has an upstanding reputation for being trustworthy and expedient with payouts. It is a huge red flag that various other players are not getting paid out as well due to the same BS excuse that I'm receiving from Customer Service about "verification of individuals that have played on your network". If it has to do with the size of the withdrawal, listen, just tell me the maximum amount that's currently "manageable" for your site to handle and I'll happily go ahead and cancel my pending cash-out and request a smaller one if it means that I'll get paid immediately.

+1 same issue

Hopefully this is not fullflush all over. They did small cash outs in the beggining but anything over 600.00 got excuse after excuse, email after email with no solution. Hopefully they keep the funds of players,rake, and entry fees in a sepperate accounts. If thats done properly the funds will be available to payout there customers and the site will continue to strive.

I thought the max is 10k per transaction. I see many others received their small withdraws within 24 hours. I have a mid four figure withdraw finally approved by Kim after two days but still waiting to hit my paypal. GP must improve this process if they want to grow.

I received a mid 4 figure in the same day last Saturday. It must be their system. If they don't improve this cash out procedure, eventually they will lose recreational player like me.

Damn BEHUMBLE, that sucks! I've seen you at the tables on Global and your one of the few players I gave the green note: PLAYS SOLID.

I'm surprised you would let that much money ride on Global and I really hope you get it back. I've had an issue with everyone of my cash outs and have been waiting almost 10 days for the latest 2k cash out.

As I have checked, this has already been handled.

Can you confirm that you received an email from us regarding your latest cash out request? Thank you.