I'm still interested in seeing the full email chain back-and-forth.

Unsure.
Fairly certain it is amount wagered.
Normally they are good with paying —— I’ve had many cashouts in the past. Hoping and expecting that this was an anomaly.
Everyone gotta make their own decisions obv. I’ve had mostly good experience with them overall ——— they have obvious flaws, as I and others have noted, but they’ve made positive progress. Hopefully that continues to be the case.

Mostly just nonsense and repetitions. Didn’t go anywhere substantive.

Very pleased to hear this, thanks for the update.

Np. Interestingly, still waiting on cashout to be approved, but hopefully that'll be done in the soon.

Curious if your cashput was processed yet

I'm sure Jared will update since you asked, but considering it's been 8 days since his last post itt, I think/hope it's a case of "no news is good news" for this being resolved.

Cashout was indeed processed! Hope it stays that way going forward!

Did they give you an explanation on why you got a 20x?

Glad to hear that! Hope it's smooth sailing in the future!

Is there a way to check how much you have cleared?

I'm getting hit with a 20x play through requirement also. I'm going back and forth with support via email, hoping they are mistaken and not really saying what they appear to be saying. I'll make my own thread to warn others if it's true.

WARNING, WARNING: GLOBAL POKER MIGHT ENFORCE THE TERMS OF SERVICE THAT WE ALL WILLINGLY AGREED TO BEFORE PLAYING ON THEIR SITE.

I think that's too flippant an attitude. They've established a pattern of not holding players to a 20x rollover on deposits. If they all of a sudden decided to enforce that, that implies negative things about the company and also would change how some people play.

+1

Also, seems to be less than arbitrary. 20x is....ridiculous. The conditions that create a 20x turnover should be clear and public.

Exactly, that's why I was trying to understand the initial situation more clearly. If someone is depositing every morning and withdrawing their balance every night, it makes sense to impose a strict rollover on that individual because they are costing the company a fortune in processing fees. If someone is just depositing and withdrawing like normal, in good faith, it makes no sense to impose any rollover on their deposits.

While we are on that subject the TOS should have an operational definition of what playthrough means exactly, is it rake generated or is the playthrough the amount you put down for a tournament or sit and go entry fee or in the case of a cash game the amount you put down to see a flop?

Even the originator of this thread starts by saying it is rake generated and then claims it is the amount of the entry fee when he ultimately settles up.

Players should not have to contact support to know what Playthrough means.

+1 to this and GhoulPatrol. I too feel 20x is straight up ridiculous. It seems to mostly not be a problem since they seem to be enforcing at 20x only in rare circumstances... but when and how that level of roll over is triggered should be made clear so players can have an opportunity to not do things that will put them in this situation.

Even better yet Global, just standardize the roll over. 20x is nuts imo. Maybe 1x isn't enough, idk. Make it standardized at 3x or 5x, something like that but make it 1 number. This "up to 20x" business is too arbitrary, no matter how well you define the parameters I suspect you'll have problems and questions because there's still an arbitrary component.

All rollover is 2x (for example). Very clear, no arbitrary components, and now super easy to provide a player's precise roll over number at any time (it can likely just be automated at that point as well since it becomes a rudimentary math problem with no arbitrary components, just known quantities).

+1 exactly. Also wouldnt be too hard to install a progress bar in the cashout feature that displays playthrough

Playthrough requirements for me seem to be putting 20x my deposit into play, not tied to any rake. The good news is that seems to be the easiest playthrough requirement that I'm aware of. I agree that there should be some sort of onsite way for us to track where we are on the playthrough.

My complaint is that I have a long history of withdrawing without any play through requirement (for sums 10x the amount I am currently requesting). The suspicious part is that I had just received free $weeps cash from the envelope entry system. It is my suspicion that they are tying up my winnings from my USD cash deposit and lumping that into the envelope $weeps money.

My $weeps envelope money came in three different stages. I have no idea how they intend to track that with playthrough. How will they determine which winnings are tied to which of the three envelope money awards? -- obvious answer for the riggies: doom switch me to ensure that I never need to withdraw ;-)

I agree that my post was unduly flippant.

Also agree that 20x is kinda a bit much.

Before a deposit is made, Global should say what the Play through actually is. The depositor shouldn't have to guess.

My apologies for that post.

are other folks running into this issue, of being required to make a rollover of more than 1x, (which 1x seemingly the industry standard)

I tried emailing them, but their ChumbaCasino zendesk page seems to be having issues submitting ticket request

Jaredpoker had a 20x rollover requirement.

I've been playing on GP for about two years or so. The site is gradually going downhill in a number of respects. Will probably soon make a total withdrawal and play elsewhere or not at all.

Was great fun for awhile.