Spoiler alert: Joey isn’t even his real name. It’s James.

There may be friendly resolution to all this nonsense. Will post when I have confirmation...

Sucks to have to go to such extremes. Hard to believe every network has clueless people in their marketing and customer service department.

WP withdrawal #1:
6/14 - send bank info
6/16 - bank info accepted

6/18 - request cash out
6/18 - cash out approved
6/22 - money in bank


WP withdrawal #2
6/23 - request cash out
6/23 - cash out approved
6/26 - money in bank

I love Global Poker. Never had a problem with deposits/withdrawals. The switch to WorldPay sucks but I'm still getting paid. Four business days for the first withdrawal and only 3 for the second withdrawal. I think that's pretty good.

I understand that people are upset about the removal of PayPal. They should be upset and they should voice their complaints. What I don't understand is the hate for and rooting against Global. USA poker players should not only be rooting for Global but we should be helping/promoting them.


But hey what do I know. I mean obviously my life experiences and real world exposure are no where near the levels of adewd, so maybe his opinion matters more than mine or everybody else's.

So let's review. I submitted my bank info before this (June 13) I had it accepted before this (June 15) and have yet to receive a single cashout (it is now June 26). Meanwhile you have, allegedly, received two cashouts. Interesting.

May I ask what bank you are using?

Can a global rep comment on what the hell is going on here? I 100% need my withdrawl to be processed and am getting ZERO feedback or reassurance that it is on the way ...or even what is HAPPENING. Just a stock e-mail that says "we are checking on it". This isn't good enough.

I am probably one of the top 50 rakers on the site and it appears global just doesn't care that some people are getting multiple cashouts while others are getting **** on, especially those that have stuck with them and continue to play there through all of this. Come on Global you have to do better than this

Hi jimmynuggets,

I don't believe that you can send a PM yet but can you send me your username so I can have a look.

I am trying to catch up on what is happening to give you guys an update (I am still off) and want to work out why some of your cash outs are taking so long.

Thanks

I sent you a PM with my username.

Thanks mate, have sent you a message

An update that doesn't have the awful PR spin present in all of your emails would be fantastic. Those emails make the situation far more unsettling because there's a complete lack of transparency.

Are the cashouts always going to take 3-5 days?

Also man I'm not here trying to fight but why did you have to lie to us? You said nothing would change that we would only be getting more options to deposit and the whole time you knew what was really going on, why did you treat us all like we were idiots, then ignored all the questions we had when it was happening. How can we trust anything that you say?

I appreciate that.

Unfortunately, there isn't too much more I can say at the moment other than what the email said. I can tell you that we aren't going anywhere and that whilst you may no longer be able to use a payment option that you like. We are confident that we will provide a greater array of alternative options shortly.

I do know that they are looking at a few other options, some that have been mentioned in this thread and on this subforum, as soon as I have something to share I will let you know.

We are currently saying 3-5 days but if you look in the new cashout thread there are many that have been quicker than that.

If you work off 3-5 days for budgeting purposes that would probably be for the best.

Appreciate your view (and you are entitled to it) but at no time did I post anything that I did not believe to be correct.

I am sorry if you think that I ignored you, that was never my intention. I have tried to assist as many people as I can, this last week has been tricky being off on Paternity Leave. We brought Kimber back into the team to assist whilst I have been away but she is really only limited to assisting with account specific issues.

That's fair, but I don't think any combination of new payment options beats PayPal, at least not in the eyes of recreational players; it was your main draw to drive new players. Regs, of course, will find a way to adapt. We've dealt with far worse payment options on other sites.

It's less about the specific payment options available than it is about more general changes to the site. Maybe it's time to run some rec friendly promotions, something fun/different to drive traffic. Maybe it's time, or it will be time soon, to review your rake structure - bring it down to something more sustainable, in line with industry standards. Those are the types of changes that would lessen the blowback of losing PayPay imo.

But why would you have to look at other options when you’re legal and partners with PayPal?

People can open a prepaid card that is connected to a routing/account number that has direct deposit. Having a tax lien doesn't prevent you from opening one of those.

We really don't need to piss Joey and Kimbr off. If it wasn't for them, I wouldn't have a clue what was going on with any of this cashout fiasco.

Thanks guys, some of us do appreciate the help.

I give those out and think they're great. Issue is NetSpend, Green Dot, and PayPal debit have no statement with letterhead as requested by Global to effect the withdrawal

Oh great so now they're going to add crypto options most likely.

This. I want a public statement about WHY PayPal was removed.

If you carried a large balance and they locked the account or seized it, we deserve to know some player funds are locked up and not liquid.

This could be the start of what caused Full Tilt Poker's downfall, but for another reason. Liquidity is important and crucial to the player base.

Transparency here is extremely key.

Keep in mind, and you aren't going to want to hear this, but Global doesn't have to have player funds separated.

$weeps Cash aren't USD.

This of course doesn't solve any problems (and it may make others uneasy) but there also isn't a way to hold up Full Tilt and others, and compare them.

This is different, that is why it worked in the first place.

If this was a straight deposit money and play poker site like back in the old days, Paypal wouldn't have let a cent get to it in the first place.

I suppose you are right.

However, I don't think it would excuse them from letting us know, "Hey, we're a gigantic rake machine and while PayPal took $7 million from us, we still will be paying redemptions in a timely manner. Hang with us please!"

But that would have caused everyone to jump boat at once instead of one by one.

EDIT: Also, I didn't even mention segregation, just liquidity. If their liquidity is in jeopardy, it affects people on the site that are playing per their TOS, and expect to be able to redeem their prizes. That would be them not holding up their end of the deal.

Fair point, and I just want to make sure the language is clear, as when we talk liquidity with Full Tilt it necessarily involves player balances (or the lack of them as the case was)

Joey,
Was this a financial/business decision or a legal one?

Your last sentence is everything. In an area filled with sleazy operators, player are overly suspect. The contradictions between the emails and reps here make things worse. Add in the bull**** happy talk of the emails to make it seemed like it is a positive heightens it. There is almost zero chance some FB rec is aware of all the nonsense and cashier options. Nothing is easier, or more familiar, than PayPal to them. No chance they demanded and then loved the swap to WP. None of the knowledgeable players are enamored with it.