As soon as I read the "only need to provide identification if it's your first cash out," I knew I was being lied to and figured I'd be forced to use a different payment processor. What a surprise. Bush league.

How many free/rakeback tournaments do they run now? 2? I don't even bother to remember them. No perks, essentially. No rakeback and now this. Just what I need in poker, more tilt.

Funds were never segregated. There are no deposits, only purchases. Their recent quarterly report showed almost $10 million in cash on hand at the bank and just under $10 million on deposit at PayPal.

I think it's more likely they found a cheaper alternative than PayPal's fees, but anything is possible. PayPal does not play nice usually. If it was their issue, they would typically end things suddenly and abruptly. The size of the Global account could extend niceties I suppose; although it would be the first time I've ever heard of them being like that.

Ya, the identification reverification just screams "stalling tactic" to me. I'm curious if Paypal blocked their issued cards from being used on Chumba too or just Global. I don't have a Chumba account but I know that they are both VGW Holdings.

Oh hey, great follow-up by Global here. Nice to address all the concerns and questions people have posted.

If you need to do damage control, just be direct and admit something is ****ed up. You may have 80% of your player base made up of Zynga/Facebook fish, but you're getting 80% of your rake from actual poker players. Smarten up.

Just checked, Chumba is WorldPay.

This could also have something to do with being with Malta Gaming Authority, seems WorldPay has been part of their past conferences. They are the largest processors of online gambling/gaming transactions and William Hill uses them, too.

Whatever the reason, it's disingenuous to go about this like they have.

Amazing.

He is just the messenger, but there was a corporate decision to mislead players by saying there was an additional payment method being added.

Wtf, why not just be honest and transparent?

Looks my my original thread was deleted?

Dewd, You've shown yourself to be far too intelligent to slough it off on "he's just the messenger". What difference does it make? He's a nothing from here on in.

Lol oh Global. Maybe it’s those fake shipping tracking infos that doomed you? I warned you guys a long time ago. PayPal asked me questions via email and phone for almost two months about source of payments, company, etc. Thid was evident that it was an investigation from the start and wasn’t going to end well

are we force to go thru the idenity pro cess all over again no aswner from support iused love global poker no hassles with withdraws now thisworld pay bull**** very unhappy can someone tell me what hell is going on please

Anyone used worldpay or w/e for a withdrawal and had it go through successfully? Just got asked to resend in information (which I'm pretty sure everyone has). Just wanted to withdraw but clearly it isn't going to be as easy as it once was.

That’s the final straw for me. Just cashed out my roll and moving to BOL.

FWIW, WorldPay is the largest processor of online gambling in the world. It's not that they are some little known entity, albeit not too common in the US.

The same stuff others warned about a year ago. What's your point? They conciously decided to pay out 99% of the people while some big investigation was ongoing among a select few small players on Global? Someone with 6 figure withdrawal had an issue, PayPal and Global were in communication to work it out. They posted about it here. PayPal must have decided that it was okay to get that correct, even though the player stated his account was flagged for personal activity. Their real focus is random little guys that move a couple thousand around. Sure....

Much like when PayPal has an issue with your account, they will shut down a business account with no mercy. They ban first, investigate later.

Hey guys,

Thank you all for your responses. Lets keep all of the conversation involving payments and prize payouts to this thread so we have a single source of reference.

First, let me make very clear that we understand many of you are unhappy. The reason that I fought to get the feedback form added to the emails that were sent out is because I wanted to make sure that you guys had your voices heard. Please use those forms if you are concerned. It is the best way to have your feelings known in a way I can clearly share with Senior Management.

I see that some comments made by a customer service representative in error with incorrect information were shared publicly. This is very unfortunate given the circumstances. That team member has been dealt with. We apologize for the confusion this caused.

I understand that some of you are blaming me for this current payment process. That is fine and you are welcome to. I understood that was part of the role when I took this job.

My goal is to manage communication between you guys and the business. Please appreciate that I don't have control over decisions the business makes much like I don't have control over how you guys will respond to it. All I do is pass on the information from both sides.

What I will commit to is doing my best to make sure your voice is heard by the decision makers at Global Poker. As soon as I have information for you I will share it. I read all of your comments and make sure the issues raised are known.

One thing I want to clear up is around the reverification of documents for customers making direct purchases with Mastercard and Visa. My understanding is that you should only have to confirm your bank account details, not reverify your whole account. I will follow this up again. If somebody tells you otherwise please refer them to my comment or send me a PM and I will try to handle for you.

Also, regarding the delay in responses. You are correct, we have been inundated with emails of customers having their say since this process started. You are not being ignored and nobody is on a 'Do Not Respond' list. The team are working through the enquiries. Please be patient or send me a PM if I can be of assistance.

There are a lot of different comments in this thread, I will do my best to get some answers for you. Thanks for your understanding.

Joey

US player here, "selected" for credit card payments through Worldpay. I just tried a $100 deposit for kicks. It went through just fine. The purchase shows up as "Gold Coins".

Personally I think using a card and then withdrawing directly to one's bank is better than going through PayPal. It's also faster, because you don't have to wait to transfer to and from PayPal. Plus I earn cashback when using my card (as do probably most of you).

I get why some people are upset, but not why so many are. Do you guys not have credit cards? You haven't heard of Worldpay, therefore it's automatically bad? PayPal is no longer a 100% monopoly. You may not have heard of Stripe, but that's another payment processor (without the horror stories I occasionally read about PayPal). Some merchants only accept Stripe. Ebay only accepts PP. It's a business decision. Global probably chose WP for their pricing model. I don't see this as a reason to think the sky is falling.

Yeah, Global should have broke the news differently (lol @ "Congrats, you're selected!"), but overall it's good news. They've replaced one good payment option with an even better one, and one that leaves less room for doubt about the legality of Global Poker. Which sounds shadier to a rec player thinking of trying online poker - "We only accept PayPal because a credit card transaction would be declined," or, "We only accept credit card because we've chosen X payment processor over Y."

Am I the only one who isn't foaming at the mouth over all this? What am I missing here that I should be enraged about?

In the case of BEHUMBLE they weren’t working together. He had an issue with his PayPal that wouldn’t let a transfer , or any, go through. He fixed the personal issue with PayPal and then they resent it. You’re entirely delusional if you think PayPal was 100% aware of what was truly going on. I know first hand, as a few others I’ve spoken with that were interviewed as well, that PayPal was not aware of the nature and business model of VGW Holdings. Investigations go on in the background all the time before action is take. There is almost no chance that Global has randomly decided to use a new provider to lower fees, especially if they have the so called “partnership” they claimed with PayPal. PayPal is the sole reason for the traffic on Global and the value in their Facebook marketign. PayPal = well known and easy. Adding this new option and removing PayPal means trouble in paradise. Likely PayPal has identified this loophole and decided to phase out business as they don’t want the risk exposure. It’s going to be really hard to capture new players via Facebook when now you’re asking them to create an account at another payment provider site. They’ve been drawn to Global due to the ease of PayPal. Global knows this was their bread and butter and they’re scrambling to find ways to keep misleading their customers now with “chosen” wording, delay tactics, forcing the options on players etc.

Longwinded way of addressing nothing? Why are we being emailed in a congratulatory way for being a tester of new payment methods, why are we being forced to use a new withdrawal method, why is you company not instead providing an incentive to “test” these other methods, etc. You literally pop in here once every few days with info that addresses nothing...

I’m sorry, but whoever is in charge of your communications with players should be let go. That email sent out was a disgrace. You all couldn’t even run a spellcheck on it. You really earned having the highest rake in the industry...I will not be returning to this site until this is cleared up.

I have the advantage (disadvantage actually) of dealing with PayPal to set up a merchant acount. If it is not clear cut retail business, you get bombarded with stupid questions, asked in multiple ways, by different people. They are a nightmare to do real business with. Being an eBay seller or setting up a PayPal account off your clearly explained online store selling widgets is far different than other accounts. They are banking terrorists. I opened an account for our business accounting services with zero issues and was approved in 48 hours. When we tried to get setup to use PayPal as an option for international business consulting services.....weeks of back and forth, wanting to know what size payments, specifications of consulting and they would only approve predetermined consulting, etc... They even wanted an explanation of what kind of services we could possibly offer at 15K+ a month. They even want to know expected volume, in dollars and transactions. They are a nightmare. There is just no chance that a company with 10 million on deposit and seemingly 500+ transactions a month went by unnoticed. It just doesn't happen.

With that said, cute terminology and phrasing by Global is a pretty deceptive and grimy way of doing things. With some people convinced that there is some scam with the RNG coupled with the lack of understanding of the business model, they way they handled this is one big ****show and does little more than throw gas on those fires and alienate a fairly happy player base.

Joey, you say WorldPay is an ADDITIONAL option however myself and many others are forced to ONLY deposit/withdrawal via WorldPay. That’s not a choice...

Not everyone has a bank account, and not everyone is comfortable sharing their bank info so what are our options? Your comments always said World Pay was an addition to current options, but it’s the ONLY option to some of us.

I have money I want to withdrawal via the means I deposited it, PayPal, so how can you help me or others? You say one thing and it conflicts with reality. This also happened a few weeks ago with the rattlesnake series and events that followed. What’s going on over there?

I'm sure most have credit or debit cards, although not everyone. No one has said Worldpay is bad.

The reason everyone is upset should be quite clear by now. We are being forced to "trial" this method while having the current method we are already happy with forcibly removed. Not their entire client base, just a few of us super lucky ones according to their email.

Let's say I own a Mexican restaurant that you frequent, because I make great food. Now I open a Chinese restaurant and, wanting you to try that, I tell you that you're banned from my Mexican place and must go eat at my new Chinese place instead. Not all my customers, just a select few like yourself who are LUCKY to be selected for this. Never mind if you really love the burritos at my Mexican place, or don't like Chinese food. You've been selected. Now get out, and go across the street for some chop suey. Why is it difficult to understand that this approach is a truly horrific business decision that will piss people off and lose me customers?

Instead, I might want to offer coupons to my new Chinese restaurant to try them out, while making you the burrito you love.

More options are better. At this point in time I don't have more options, I have a different option that I am being force fed and essentially told I'm going to do it this way and like it.

World pay does not make global poker anymore legal. Many illegal gambling sites let you deposit with credit cards and bank accounts.

Nobody likes to be more raked than they should.

I'm not raking any more money on this site until they give me a way to withdrawal my money & explain exactly what documents I need to "reverify" hopefully they email me back sometime in the next 50 days.