What do they say when you email them?

They have been copy/pasting the same bull**** replies for over a week now.

I was having similar issue last few days. Multiple attempts to deposit and bank doesn't even know I tried to make a deposit. I just kept going and eventually couple of deposits went through, almost most were still rejected. Keep clicking that deposit button

why would you say this? ny is notorious for being one of the states that goes after this stuff the most. Bodog had to stop servicing them years ago. and although lol bodog, they have managed to keep games running, and customers paid for 20 years plus

i have no idea why you cant deposit, and obviously this is a very big problem, but i would not just sweep under the rug that 3 of the players here, that cant deposit are all from one of the states that gives the most trouble to poker sites..

A player From NY was able to purchase

If that was the case, I presume they would have made an announcement, like they did with Washington State.

Same with me, bee, so I just gave up. Essentially nothing, other than once telling me that it was fixed when it was not actually fixed.

@JaredPoker

When this happened to me I just decided to make a new Global Account. I think it happened when the accounts switched from Paypal to Worldpay

so for you deposits from the same source(card), IP address, computer or device worked with a new account but not an existing one? If so that's a very interesting and noteworthy piece of information under the circumstances. Were you up or down sweeps cash on the old acct and how much? MA'ing is another issue and not something Jaredpoker could do he would be recognized day one playing the games he does with the other regs that play em.

I was down about 75 dollars on my account after playing well above my bankroll. Before I was actually just using paypal that was connected to my old credit card and my bank account. Now im using a new credit card, but it is still a mastercard.

How does this get a response from the Global Poker admins here?

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Well, I decided to make a new thread, especially since there weren't any reps who responded to my old one.

Since the problem has been going on for about 2 weeks for me, and possibly longer for others, can we at least get a timeframe for how long this might last?
Would go a long way in helping me make irl decisions and planning.

Even if it won't be fixed for a month (or a year or two), I'd rather know now than waiting every day and constantly checking.

Also, can't GP manually put through transactions, or possibly extend a "line of credit" to customers with high volume/extensive history on the site? Would go a long way.

Lol yeah I’m sure an online gambling site is gone step right up and start giving out personal credit lines

Hi Jared,

Not sure what the old thread is that you are referring to (I have just jumped back on after being away for a bit) but I believe you will be receiving an email about this in the next few days.

Thanks

Hey guys,

I have just been having a chat with Kimber about the best way to assist players with their concerns.

Obviously, the two biggest areas of concern are people having trouble with cash outs as well as people having trouble with making Gold Coin purchases.

Kimber has been able to assist a lot of people with Cashouts by having the one thread where she can work through and make sure all customer queries are answered.

Purchases have been a bit tricky due to the amount of different threads that keep popping up meaning she has to keep checking all of them and often loses track of where she is up to.

To make it easier for Kimber to assist you quicker, I have merged all of the Purchases related threads together. Moving forward, if you have any issues with a Purchase please post it in this thread and Kimber will work through all of the responses in here to try and assist you.

Thanks in advance!

Joey

This story is not global related but it has to do with cards not going thru and unable to complete purchases.


About 4 months ago I was in Thailand and somebody asked me to buy something for them in the States and ship it over to them. While I was still in Thailand i went to a retailers website and tried to order the item so I could ship it right away when I got back home. I tried every card available to me (some a few times) and nothing went thru. I figured the website might be rejecting the transactions because I'm outside the country.

I came home and tried to order again. Same result. Nothing would go thru. I was like WTF is going on never had this much difficulty ordering anything online before. I called the company and they told me yes they see attempted transactions from Thailand and probably why my account/transactions are not going thru right now. I told them ok I want to order the item right here right now over the phone and pay over the phone. The response was CAN NOT do from our branch you are locked out on our branch (WTF?). Have to call other, main branch, blah blah blah to push the transaction thru or order thru them. Give us your number and somebody will get back to you. I did and somebody contacted me and I was finally able to order from them.

So at the end I think something went wrong with one of your transaction/purchases and you are now locked out of Global's system and will not be able to purchase until they figure out a way to fix it. Good luck.

Hi Joey

I have also posted a thread about this discussion within the last two weeks still unable to deposit, as with other users I have verified with the banks it isn't related to use of the card or any possible hold or rejection by it. Cashouts have not been any issue for me, only depositing back onto GP and hope to get this resolved soon.

Username: iRaise2Much

Thanks for the support

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My problems started after I submitted a payment with an incorrect digit in the credit card form.

However, this shouldn't impact cards from a different bank and/or card issuer.

I am having the same problem as Jared, sensor, etc. No transaction even attempted at the terminal with cards that worked before. Username B_Hicks.

What he said!

How about a comment about what's wrong?

Or How about explaining why support is lying to customers regarding purchases then ignoring any further attempts to discuss the issue.

Or maybe how about telling us why global has one person dedicated to sorting out hundreds of cashouts and purchases that are broken.

Am i really the bad guy for pointing out how terrible your service has been?

I wonder if support allowed us to make a new account under different email but same screen name (given that guy who said he could purchase after making new account) if they cannot find a solution soon. Transferring balances will be a pain but wsop.com did it. Irritating workaround but if this goes on forever not sure there will be any other choice.

Logic tells you that it should not impact other cards... But it can. It would simply depend on the code written behind the scenes by their programming department or whoever wrote the code for them.

You submitted a credit card with an incorrect digit. After 3-4 times you are locked out. But you are not locked out of using that card (the card is not valid anyway since the number is incorrect) you are locked out at the account level. So they will set a switch somewhere in the database like this account can not make purchases and you are screwed.

Usually in an established company a help desk person would be able to reset your account... In this case since they have not been in operation for that long and they are completely incompetent for the most part it seems it might be a problem. At the end of the day somebody probably has to manually update your record in the database whether it would be an authorized help/zen desk user or a programmer themselves. Good luck with that.



P.S also what makes me think you are locked at the account level is because somebody created a new account and is able to purchase now. New account = new sequence number, completely different and clean record in their database.

Think you are getting to the root of the issue finally. Now global has to find the problem, maybe hire a programmer or contact proper software company to fix it.

Joey I’ve been having the same issue for almost a month now. Please advise.