I was approved June 13th early AM. it's been almost 4 days though not "business days" I guess. The more annoying thing is paypal paid out on weekends as well so the money just isn't as accessible at all.

approved as in verification or approved as in payment processed?

Approved as in waiting to see if the money ends up in my bank. Verification was done and was told 24-48 hours but I think that was old information and now it's 3-5 business. I'll update if I get paid.

I have a group of 17 players, including self, 5 were switched to credit/debit transactions and all the others still are on the PayPal feature. No rhyme or reason, the smallest player with less than $40, not sure she ever was profitable is off PayPal.

PayPal still exists for a lot of players.

WP is obviously in this market per this page on their site:

https://www.worldpay.com/global/insi...ayments-report

Yeah, WorldPay is also the largest processor if gambling transactions. Fairly sure they handle 100% of business for Ladbrokes, William Hill, etc....

FWIW, their report suggests a large growth/trend toward using credit/debit cards and direct bank transfers in the worldwide market and specifically the US.

I requested a cashout on June 12.

I received an email from Global stating that my cashout was successfully processed through PayPal on June 14.

With previous cashouts, the money was available via PayPal immediately after this notification. I still have a zero balance in my PayPal account.

I emailed support regarding this matter and they replied:

"I can confirm that your $x cashout request has been processed to your Paypal email address:xxx

You may also coordinate with PayPal to confirm the transaction."

I just spent half an hour on the phone with a PayPal representative (after an infuriating battle the automated phone system) and he could not find a record of the above transaction. I now emailed Global asking for the transaction number in order to straighten this mess out.

I made a WD yesterday, its going into my paypal. Sorry i did not mean tp quote you, meant to post reply, sorry.

Next time get my permission before you quote me. (j/k!)

Did your WD go through already or did they just tell you it would be through PayPal? Don't count on it until you receive it.

Damn, lucky man. Frigging BS though. I made a request a couple days ago just to see and I get the WP one way option. Which is irritating the crap out of me. I want a cash out to do a driveway repair but now will have to wait xx amount of days since I have to go take time out of my seriously busy day to open another frigging account somewhere, then wait until I get a statement just for CO requests. No way in hell am I giving out my business account info for that. It is what it is....

Someone should post a thread in NVG about this whole fiasco. Would prevent Shill Joey from deleting/merging/changing titles on threads for damage control.

With that said, they said in the future I will no longer be able to use it, everyone is being switched slowely it looks like from my perspective.

Requested cash out one day before being "chosen". Been battling with support ever since. Jumped through the hoops and am still not verified.

They claim my address on the bank statement doesn't match their records. They want me to explain this. The address is the same as on my ID and the document I sent for verification when first cashing out via PayPal. They also stated previously that they don't keep those records on file so what exactly are they comparing? After dealing with support, I wouldn't be surprised if they're looking at the banks address on the statement instead of mine, smh.

I don't remember if I filled out more than email/username when registering, but, even so, if there was a problem then, it would have shown itself during the original verification process.

Hopefully, they just have me resend my id and another doc, but, jfc, I'm losing my patience.

On a side note, they ask you not to raise more than one ticket with support but, when I click their link it asks for login details. Ofc, i enter them and they are denied, so, i have to submit a new request if I want to proceed. Maybe I'm missing something? What a **** show.

I opened cases against my charges to global poker. They pretty much threatened me with bans and stuff but that is fine. I joined the site to use paypal and that was the selling point. They are forcing change and never answer. I sent questions and got no answer until I opened cases against them on paypal. Crap site. Done here

I'm sure that's a pretty close to accurate statement.

One thing that I did for my initial verification was that I highlighted in Yellow using the the highlighter in Adobe on the PDF's that I scanned so that they had no question of my address, etc. just in case one of their rep's rushed through it. I also named each PDF file for what it was, (ie; DL, Utility bill, etc.) in which I also included my player name in the file name.

Same with me. I opened a ticket for this issue last night.

5 days later after providing all needed info, no real response or withdrawal. Very shady **** going on, will give it another week at most. you'd think someone who has made them 6 figures would get at least decent customer service but clearly thats not the case.

Thanks for the tips, they have since contacted me and apologized for their confusion, lol. I'm now verified but... Cash out request is now denied for playthrough reasons, hahahaha.

Any coin purchases I've made were definitely played through as I've cashed out after the most recent purchase. Also, the request was originally approved before they hit me with the provide bank details and that mess.

I've asked for them to provide an amount, and I know what it is. 10 bucks. 10 bucks that I took from their email promotion recently. I haven't played since then, and it must be considered a purchase. After all this trouble (and rake paid) you'd think they would just... Sigh, nvm.

Let's hope we start seeing some payouts confirmed.

Hey guys,

Firstly, let me apologize for the comment made by a CS staff regarding money being safe in your account. Completely inexcusable and that person has since been disciplined. The CS guys have a tonne of emails at the moment but that is no excuse, what was said was in poor form.

Regarding cashouts - a large number have been processed and I would expect the vast majority of those waiting to see something in your account on Monday or Tuesday. It would be appreciated if you could notify us when this occurs.

The normal cash out period expected is 3-5 days. This first run has been a little bit longer due to teething problems but it appears these have been mostly ironed out. Yes, this is a little slower than payments previously were but it is in line with how long transfers from an online site or an e-wallet to your bank account normally takes.

Also to clarify once again - no threads have been deleted - they were mainly merged into here for ease. We have also left others calling for action as standalone threads to ensure players voices are heard.

Only one post has been deleted and that person notified. If you have posted it then it exists in this thread or somewhere else in the forum. Bobo from 2+2 confirmed this the other day. There are plenty of reasonable criticisms for you to make which I am happy to wear, deleting posts is not one of them.

In other news, I am off to the hospital with my wife who is hopefully giving birth to our first child today. This will make it hard for me to check this for the next 72 hours. Kimber and staff member using an admin account are back to assist with cash out or verification inquiries so they will do their best to get in touch with you.

Please feel free to send me a PM if there is something else I can help with and I will action it as soon as I see it, a fair few players have been sending PMs lately and it has helped me to fix their specific issues, so if you are worried your account specific issue is being missed in between all the other posts then send something through and I will get to it when I can.

Thanks guys!

Joey

After looking a bit closer at the page, there is a "get a password" link at the bottom. I haven't tried it as I am done with this nonsense (verified, not paid yet). At the top, it says "sign into global poker", why you would need another password... I mean it is just symbolic of this whole situation.

I immediately went to login to the main site after to see if my credentials were compromised. Was this a phishing attempt? Was I scammed? I asked support about it and they said nothing about it in their replies. It's a bad look. Anyone who has tried to use that page would probably have similar thoughts.

Idk, all that money they make and their inability to make a this a smooth process and ease the concerns of the people who bring in that money for them is just... It's just bad. That "you've been selected for a trial run" email reminds me of a letter I once got from the cable company. Basically, they were doing me favor and raising my monthly bill for the same service! Yay! What a ****load of ****!

Why in the world would you dump a payment processor that got us our money in 24 hours for a new one that takes 3-5 days (or more) and piss off your player base? This makes absolutely no sense whatsoever. Talk about ICM suicide.

I immediately changed my pw after the failed login through the link from the mail. I immediately thought it could be a phishing attempt also.

You do need a seperate login/password for zen desk support. I like the UI, I just wish it were more clear how to get to it.

She was responding to the question: "What happens if someone doesn't have a bank account?" I have not received a straight answer to this question from CS, either.

Please, sir: what is the answer to this question?