Quote:
Originally Posted by Cvjpoker
Hi, first post here. I made a deposit yesterday unfortunately right about the time the site had issues (about 12:05-12:10am ET) and on the site it showed as there was an issue with the payment and no funds credited but when I checked my bank account, the payment was deducted. I've tried reaching out to them since last night and they say their support is 24/7 but I still haven't heard back from them. Is this normal? I have sent them about 4 emails and tweeted @ them as well but to no avail. I'm at the point where I am considering disputing this payment with my bank as I have not even got one correspondence saying that they are at least looking into this.
I have made withdrawals in the past and things have been ok, so I trust this might be as well but because there is no response, I'm concerned.
Has anyone else had an issue like this? Appreciate your response. Thanks.
My advice - don't dispute it with your banking institution if you ever wanna play on the site again. They snap ban your ass for that.
They will definitely get back to you at some point and resolve this issue. Who knows when, but they will. Their customer support is notoriously bad.