Was going to ask this.... surprised no prepaid cards work

getting purchase failed sent support a email no response

The other day, I used my credit card to make a large number of deposits onto Global. I was multi-tabling decent stakes so the amount was fairly large.

I logged into my credit card app today and got the following message:


"Charging suspended. Please call 1-800-XXX-XXXX if we haven't already spoken with you."


Have any of you guys had to deal with this? Sounds like I'm going to have to explain my credit card company why I have all of these transactions and what they were used to do. What do you recommend I tell them? I imagine saying anything about online poker would be problematic. Any help is appreciated.

I've had this happen before. Every time they are just checking for fraudulent charges. Just tell them these charges are intended and good for online purchases you made. They shouldn't ask what they specifically are for in my experience.

What country are you in?

In USA it is not legal, and they will cancel your card and if tied to a bank account may close that as well.

USA.

Global poker is operating legally in the US.

In my experience you just have to confirm that you made the charges. They will say did you make so and so purchases at this day and time. After you confirm you should be good for use.

^^This.

I have the same thing when I travel and rent a car, the car rental declines when they try to run my card, it's just a fraud alert since it's a large charge from another city. I've also had this happen at my local Walgreens when we made a large purchase there, because it was larger than normal they flagged it. In all cases, all I've had to do is call them up and say yes, that charge is legit, it's mine, and they unfreeze the card. In some cases I've done this through their automated phone system and didn't even speak to a human, the phone system immediately prompted if I was calling about a recently declined charge on my card.

Even though Global is operating legally in the US under US sweepstakes laws, I wouldn't volunteer the information it's for "gambling" or "online poker", because your bank won't know Global and those are red flag words. Again though I've never been asked what the charges are actually for, just if they were mine and legit.

You purchased "Gold Coins" to play a game. The same as when you are playing Farmville app or whatever and you are purchasing in game seeds to grow corn.

I ran into this as well....as someone pointed out, once you confirm your identity (DOB, address, blah blah), they will simply ask if you made those purchases

they never asked me what the purchases were for (they show up as Gold Coins on my statements) and I didn't volunteer

Unfortunately it looks like I’m going to have to speak to a higher up. I called in and the normal associate said my issue had been escalated beyond the normal call in process and said I had to speak with a special account manager. They transferred me to someone and it went to her voice mail. I left a message saying the charges were mine and hoped that’d do the trick. No luck so far though as the account is still frozen. Guess I need to call back in.

.

Sweet, they didn’t really ask any questions pertaining to the charges. Just need to pay off the balance and I’ll be good to go.

Just to clarify, there's no issue at all with the deposit process. They just wanted to make sure that I was the one making the charges and that I'd be able to pay off the balance.

Getting the following error:
Purchase Failed!
Your purchase cannot be completed at this time.
Please contact support@globalpoker.com for more information.

I've had two tickets get resolved without any effective resolution. I tried removing my credit cart on file but now I get the same error when I simply select the "Add a preferred card" option.

username iandeezy

Did you contact your bank as this may be a restriction from their end?

Hello,

getting the following error when making deposits "something went wrong, try again or contact support"

have tried several different CCs thanks

Anyone having issues depositing on Global? I'm in PA and tried to make a deposit today with a "refused" code upon submitting card info. Any feedback greatly appreciated.

Just to clarify, you can't deposit in Global Poker. You are buying Gold Coins and getting free $weeps cash to play with.

While most similar transactions have gone smoothly, there have been a few customers with a similar situation to yours. Other customers who have had similar issues have informed us that contacting your bank/card issuer and authorizing the payment being requested by "VGW Malta" has resolved the issue.

It's strange, the issue resolved itself after several days.

I don't think it was an issue with my bank because I tried to fix the issue myself by removing all cards on file. At that point I still got the same error when I clicked the add preferred card button. Without any cards on file I don't see how the software would know what bank I use.

Thanks for the input. I'll be trying again.

Can you use a netspend debit card that is used for your work for your "bank" on global? How do you go about getting it cleared for deposits on here?

Yes, it's been used in the past.

Just to clarify, you can't deposit in Global Poker. You are buying Gold Coins and getting free $weeps cash to play with.