So Customer rep Global Joey pops in every once in awhile and makes vague statements on certain subjects. This was his response not in full after players brought to Globals attention about some shenanigans going on at Global.



Global Poker takes Game Integrity very seriously. We are working very hard to ensure that we have security measures in place that are the envy of the industry. We have come along way in our sites short existence, our number of players have grown exponentially and we have worked hard on ensuring we have security tools to match. Are we there yet? Absolutely not, but this is a key priority for us as a business and something we will continue to work on and build.

The first part of this process for us has been to bring in significant expertise in this space. We are proud to have recently brought on both a Senior Security Manager and one of the world's leading designers of Bot Detection Tools, both from one of the world's largest poker sites, to our team. They have been instructed to build the team that they need to ensure we are proactively monitoring our games. This will take a little bit of time but it is a process that is well and truly underway.

Now that we have the knowledge in-house we are working on the implementation. We have allocated significant funding to our Game Integrity team for the next quarter to ensure that we have a significant arsenal in place to proactive track players who breach our Terms of Service.

Regardless of what poker site you play on there will always be people who try to cheat. Furthermore, they will always develop new ways to do it. Our job is to build the best defense mechanism possible to ensure that we are catching these players proactively and removing them as quickly as possible. Global Poker is committed to doing just that.


Most of what is said here is fluff and deflection to make us feel safe and cozy . I asked before and still have not gotten answers and if I am off base for wanting this information correct me please.

Who are the two people hired away from one of the largest online poker sites?

What are there qualifications in security and bot and collusion detection?

I think it would go a long way with people like myself to know there names and positions held at previous poker site that they where hired from.

Also my last question would be . One of the main counterpoints people say is that Global is part of a publicly traded company so everything thing they do is under intense scrutiny . Would this not fall under the assumption that hiring and firing of employees that are supposedly playing a key role in the company (SECURITY) be public knowledge?

I for one would love to hear more about this new addition to the team.

Supposedly Joe Ingram is doing a podcast with globalpoker administrators this week? Perhaps we'll be getting more information from them during this podcast. I for one will be tuned in!

I don't know who they brought in, if anyone. To be clear, they are a public company, but not publicly traded. They are under most of the same restrictions/regulations, though.

If I were to bet, they brought people in from William Hill as that is their origination. The fact that they voluntarily agree to submit to outside inquiries/audits lends to credibility. Their presence here is neither an asset or liability to their ongoing business.

I agree with this . My only question is how could it hurt to allow the players to know who this EXPERT is and what there qualifications are. Obviously they thought enough to mention it . In a way that it was mentioned it was almost as if they wanted to calm everybody down by dropping the word expert and Largest Online poker room.

If we are to trust this company and seriously over the past 8 weeks since I have not played there I am trying to find a reason to play there this would go a long way in ensuring my mind that they are taking steps to prevent collusion and bots. I know they do not want that stuff happening and would certainly do what they can to prevent it if it is even possible. Just would like them to make a public statement introducing us to these wizards of the industry

From what I recall, ACR also has been claiming that they've been increasing their security team and have new world class additions. I really do think companies should substantiate claims such as this, it feels like they will say just about anything to placate people.

Wolf: I would think Global would want to reveal everything possible because they are directly operating in the USA and that realistically is there only market. ACR is what it is. I play there knowing upfront that stuff is going on and I mostly play stud8 there and feel comfortable with the way the cards come out and the opponents that I am facing . I also put up with the cash out hassles because again I feel comfortable enough to understand what I am up against.

Global doesn't offer the main games I play but I did play there Multi tourneys and sit and go's I played over 1,000 games and ultimately ended up a $17.00 loser . Now is my NL hold em game great? No but its not poor either . I enjoyed the fast pay outs to Pay Pal and Since 2003 Ive done ok online between Paradise poker and Stars . I managed to bink a few high 5 figure tournaments and also when Nevada opened up the market and Ultimate Poker was running before WSOP.com crushed the market share I was probably in the top 5 NL Tournament players on the site . Not my opinion but based on winnings and rankings . So I feel I am some what qualified to say that while it could be me and my thinking that I did not have success on Global and am willing to admit that . I moved on because of that like any rational person would do. I at First made some claims that the rng wasn't correct or players calling me down with 3rd pair no kicker and running 1% into a winner wasn't me. I finally after many arguments and rational people explaining things to me (MONTEROY) decided to just sit back and watch this board closely trying to contribute what I can and feel .

Sorry kind of got off topic there

I'm not sure they (global) would want to reveal everything, same as its clear competition sites (and acr + ignition ARE competing with global for the US market) have kept their security practices and changes as hush hush as they can. I can't think of ANY poker sites, barring maybe stars (at certain points in their history) that have been much better than sudo-transparent about their security, etc.


In regards to the 2nd portion of your post, Its probably best we keep that where it's been discussed already.

A friend was able to get into federal secured websites. He spent 4+ years in federal prison. He said the security that any site offers is child's play.

I've no clue about how to do what he does, but I know he is very very capable of doing it.

This I don't doubt. I studied CS in college and had the chance to meet a few very skilled pen testers and cyber sec experts. Very few private (and even government) applications and sites have the ability to stand up to a organized and consistent examination by individuals with their experience and skill.

It all depends on the motivation of the individual as well as the effort put into security by the site itself.

I see Global Joey has popped in again yet has no reply to these questions put forth in a respectful and easily answered manner?

Why are they avoiding answering a simple question about who and where these claimed EXPERTS are and what site they came from?

Very frustrating in the sense of as customers we should have the information of the people who are so called protecting the very games we play that provides the very income that Global runs off of.

It's possible he simply doesn't have an answer. Perhaps we'll hear from the team in the future, but I imagine if they wanted to delve in any further to the new security they would have done so already.

Btw, last I recall you were not playing on Global Poker. Is that still the case? As a CURRENT customer of theirs, I would like continuing information about the team, but mostly I'd like to see results.

You are correct Wolf: I am not playing there as of this moment. I did play there and put in for me a ton of volume in a short period of time. Now I am on the sidelines waiting . Playing there or not I still would like the information that many players seek and questions answered . That would certainly give me more to think about as far a returning to play.

Fair enough. I hope that one day you're able to rejoin the community, as that would mean that we have all gotten what we want.

It doesn't say who the security people are, but this is their December 2017 financial report. Surprised at how big they have gotten, and for the people that hold to the idea that PayPal somehow is not aware of them...... they report and Grant Thornton reviewed page 13 says they have $9,947,000 on hand with PayPal with another $10.5 million in cash on hand at their bank.

https://www.vgw.co/wp-content/upload...ear-Report.pdf

This is their security review policy

https://www.vgw.co/wp-content/upload...-Committee.pdf

Interesting reads, thank you.

he could be waiting for u to reveal your identity so he can hire you as the real expert

Possibly . Or possibly he is waiting for you to not be a troll ? Was that comment truly something that was needed swish?

I understand that you guys are looking for names and I understand why you want this but please consider the people whose names you are asking for.

They do not want to have their names listed publicly and is not reasonable for me to do that against their wishes.

Working in Communications and PR, it isn't unrealistic for me to expect people to know who I am.

The same isn't true for people that work in Game Security, surveillance and detection. They do not get in those roles to have their details made public, they get into those roles to work towards making games run fairly.

People who work in roles similar to this in other industries will appreciate that there are a host of issues that people in roles like this can be at risk of if their names are public.

You, of course, do not need to believe me that these people exist, that is your prerogative but I assure you that they do.

In saying that, I will not be sharing their names (unless they specifically give me permission). I certainly do not support them feeling pressured into revealing their names.

I can reiterate that they are very well known in the poker operations community particularly in this space. Furthermore, I can once again say that they were key drivers in a lot of the detection methods currently established in the world's largest poker room (also - it really shouldn't be difficult to work out who I am talking about when I say this).

So to be clear I will not be providing their details and it is entirely up to you whether you are comfortable with that or not.

That is our position, it is final, we will not be disclosing their names. Therefore I am closing this thread.

Thanks for your understanding, if you want to talk further about this issue please feel free to PM me.

Joey