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Money disappeared without explanation

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05-23-2020 , 01:32 AM

ginocan

grinder

Join Date: Jul 2010 Posts: 629

I was playing on a table. There was a glitch or something that booted me off the table. I had about 77 SC and now it is gone. I go back into the table and same people still playing but my seat is now empty and my SC is gone from my account.

The money is not a significant amount, but it is super shady what is happening. I emailed support without answer. Any reps on here can help or give me an explanation as to what happened.

I'm more disappointed than anything. I thought Global was the answer to online poker for US players.

05-23-2020 , 01:37 AM

genghiskan

journeyman

Join Date: Nov 2007 Posts: 175

I think it's happened to everyone. My account balance is short too.

No need to panic though. At least not yet. Give them some time to fix things up.

05-23-2020 , 01:38 AM

CuseNation

journeyman

Join Date: Jun 2012 Posts: 372

Per discord they are aware and are working on it

05-23-2020 , 01:42 AM

ginocan

grinder

Join Date: Jul 2010 Posts: 629

Now I log on to Global, I don't see any 0.50/1.00 games running at all. It is so weird, maybe there is an issue with the site currently.

05-23-2020 , 01:44 AM

Swann99

journeyman

Join Date: Jun 2008 Posts: 360

Their twitter account says they are aware of the issue and working on it.

05-23-2020 , 01:44 AM

CuseNation

journeyman

Join Date: Jun 2012 Posts: 372

Like I said per discord they are aware of the issues and are working on it

05-23-2020 , 01:45 AM

ginocan

grinder

Join Date: Jul 2010 Posts: 629

I did not see this thread:

https://forumserver.twoplustwo.com/2...t-now-1770500/

Help combine into that thread if possible.

05-23-2020 , 01:45 AM

PokerKid1989

newbie

Join Date: Mar 2015 Posts: 40

Is support active in discord, if so what’s the link

05-23-2020 , 01:48 AM

CuseNation

journeyman

Join Date: Jun 2012 Posts: 372

I’m getting reports for people that everything is updating and people’s balances are returning to normal and they can join games

05-23-2020 , 01:57 AM

#10

berya

old hand

Join Date: Oct 2002 Posts: 1,370

My balance has been updated

05-23-2020 , 02:04 AM

#11

magurkin52

journeyman

Join Date: Aug 2008 Posts: 365

Quote:

Originally Posted by berya

My balance has been updated

did you have to message them and ask them for your money or did it happen automatically?

05-23-2020 , 02:08 AM

#12

CuseNation

journeyman

Join Date: Jun 2012 Posts: 372

Quote:

Originally Posted by magurkin52

did you have to message them and ask them for your money or did it happen automatically?

It should have happened automatically. There are some cash games that are stuck and tournaments that are stuck but they are going through those to give refunds

05-23-2020 , 02:10 AM

#13

magurkin52

journeyman

Join Date: Aug 2008 Posts: 365

Quote:

Originally Posted by CuseNation

It should have happened automatically. There are some cash games that are stuck and tournaments that are stuck but they are going through those to give refunds

I almost want to refrain from contacting them. You shouldn't have to ask for your money back.

05-23-2020 , 02:15 AM

#14

CuseNation

journeyman

Join Date: Jun 2012 Posts: 372

Quote:

Originally Posted by magurkin52

I almost want to refrain from contacting them. You shouldn't have to ask for your money back.

I’m sure they are getting a ton of emails about it the thing is it won’t change anything right now trying to email them. Wait for a bit while they work through it and then if it doesn’t get solved for you then email them. Refunds have to be done manually and mistakes do happen. Whenever I’ve had problems and they say they are working on it I usually give them a few hours or wait for them to post on Twitter that they believe everything is fixed before i contact them about my account still being off.

05-23-2020 , 02:17 AM

#15

magurkin52

journeyman

Join Date: Aug 2008 Posts: 365

Anyone else's money not returned yet?

05-23-2020 , 02:27 AM

#16

berya

old hand

Join Date: Oct 2002 Posts: 1,370

Quote:

Originally Posted by magurkin52

did you have to message them and ask them for your money or did it happen automatically?

I did message them but I really don't think they even had the time to look it. I was just going over the hand histories trying to figure out what I was owned and then saw the money start hitting the account.

05-23-2020 , 03:30 PM

#17

magurkin52

journeyman

Join Date: Aug 2008 Posts: 365

My balance has still not been updated. Anyone else?

05-23-2020 , 05:47 PM

#18

Wags72

stranger

Join Date: May 2020 Posts: 1

I’ve woke up this morning to see that my account was missing money... I went to transactions history and it had me in games on 5 separate tables at very close time intervals while I was alseep.. I’m down money accidents happen but customer support is not responding... any idea when this will be resolved?

05-23-2020 , 05:56 PM

#19

CuseNation

journeyman

Join Date: Jun 2012 Posts: 372

Quote:

Originally Posted by Wags72

its not that they arnt responding is that you are one of alot of people emailing them and they are working on it first come first serve

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