I'm trying to understand as well. I guess that's what happened. I never got any money into my global account from these transactions.

But the money is gone from your bank account? Does it show on PayPal as in your PayPal wallet?

yes, and i dont understand ur 2nd question

In your PayPal account does a balance show? I think they call this your PayPal wallet, but I really don't remember there terms. I just transfer money back and forth and ignore the PayPal lingo.

it says i have a negative $220 balance

Back to the topic at hand I would log into PayPal for sure preki and check to see the transaction history. The money trail has to lead somewhere. And wherever it disappears, be it PayPal or Global, then the questions start going to their support teams on why the balance isn't accurate.

Yeah uh, I find splayaa to be quite intelligent and when he does speak about global I do not believe there is any bias.

Anyway, they told me my balance was correct and said "maybe you're playing too many tables to keep track of your balance, play less if you have to" aka, **** you, you're wrong. So I guess there's nowhere to go from there. Was about 99% sure balance was wrong at least twice/could have been other times. But I'll just make sure to keep EXACT TRACK from now on.

Are they able to provide you with an audit of your account transactions?

If not, that would probably be a good feature to add.

No. They provided me with nothing, it went:

1. your money isn't missing
2. nevermind, maybe it is let us check
3. ok your money isn't missing
4. maybe play less tables so this confusion doesn't happen again

no real information provided on what they actually did to check either lol.

If you haven't asked them for an audit, I'd suggest doing so. Perhaps they aren't able to provide it, but it couldn't hurt to ask. Would be helpful for you and others to know if such a thing is available.

I second this idea, and regardless of the response you get be it either, "Here is your audit" or "We can't provide that" I think everyone here would be interested in the response. It becomes a win/win at that point. If they have it, that is good, things can get figured out. If they don't have it, that is also good because I now know the number 1 feature I am going to be asking Global for. Put software glitches and whether or not prizes should be split in tourneys by players who bust out at the same time aside. If there isn't a way for Global to KNOW exactly what happened with your $weeps Cash, I think this will vary peoples decisions to play here by quite a bit.

I asked, awaiting response. They sent me ANOTHER EMAIL with my CURRENT ACCOUNT BALANCE and tried to act like everything was "sorted" again. When in reality, all they did was send me my current account balance hoping I'd think they added back money or something (???)

Asked for an audit but have not received one.. they just keep telling me exact dates and table names to check, but in reality I'm not sure if they're even doing anything. They seem to just keep trying to shut me up and hope I'll stop asking questions lol.

preki, sorry I must have lost this post in the noise. So PayPal says you have a negative $220 balance and those funds are not on Global either?

That sounds like PayPal needs to take a look at things for sure. Make sure it is actually going to Global as well, its possible another merchant charged the account and you need history from PayPal to find out where the funds went.

Yeah it is looking that way. I really hope they have an audit system in place. That is how they can prove people are chip dumping as well and likely other security features I am not thinking of right now off the top of my head.

Hi everyone,

Firstly apologies for the lack of communication in this thread. I took some time off with the family for Christmas and New Year and there was a bit of a miscommunication around who was responding this thread. I am back now though and am more than happy to try and help.

However, coming into this thread now it is very hard to follow with all the different hijacks around whether or not splayaa and I are the same person (we are not by the way - also to clarify, he is in no way affiliated with Global Poker).

Can I please ask the following:

TakeNotesPlease can you please send me a PM explaining what happened and what the subsequent responses you have received have been? I will then take this away and look at it for you with the Head of Customer Support with the view of resolving the issue and also to help support in dealing with this situation

Thanks for your understanding and patience.

Joey

Nobody is helping me, but I DM'd you what you need to do so.

Will anyone actually ever give me any reasonable answers or an audit of my account? Stay tuned.

Hi TakeNotesPlease, I am looking into this for you at the moment.

Thanks

I know, but it's been weeks and nobody is even telling me what's actually being done. My worry is that nobody is actually doing anything & you guys have no idea how to use your client/look into anything. I just want an audit of my account so I can look into it myself at this point.

Lol. How the fk this isn't getting more attention is ABSURD.

It reminds me of that scene in office space when they decide to steal fractions of pennies, but over a huge sample. Who know how many people haven't caught these errors.

I mean it would be near impossible for someone to accurately track their balance assuming rebuys/top ups/multi-tabling. They should be able to provide an audit of buyins and cashouts by table and date though.

They wouldn't.

The audit they provided to me consists of:

Total C won, total rake paid, total tournament buy ins, total tournament C won.
Nothing specific on buy ins to cash game by table basis/dates

I guess I will never know, although I am pretty positive my balance has been off on multiple days it's starting to look like a battle I will never win unless global admits they are wrong (they might not even know they are, as they haven't provided me information which shows they can even check on the specifics I am looking for). Either way, it sucks to have less trust in your poker site you love playing on & have paid a high 5digits of rake on.

Yeah this is no good at all. Looks like this is going to be my new favorite feature to ask for. They need to know how much people have won and lost at the cash tables. How else can they verify account balance accuracy, find collusion, track chip dumping and all of that kind of stuff?

I just don't believe they can even tell if there has been money glitched on my account and if there has been, it seems the probability of it being returned to me is a near zero.