I have asked for a complete audit of my account on May 20th. We will see what happens next. How many cash game players are missing money that still hasn't been resolved?

What do we do to raise awareness of the issue in the case they don't honor the overlay? I'm personally quite dubious at this point that they'll be honoring it, and I'd like it for it to be very -ev for them to do something like that in the future.

Right now it’s wait..... but those involved as well as those who are troubled by them potentially not honoring their own words or even responding to concerns, are watching very closely and continue to keep this issue in the public eye.

If there is anyone whom is not concerned about this, I would implore them to consider how they would feel to be ripped off after paying for promised goods or services, and not recieve it. This is what’s happening.

The complete lack of communication regarding this matter, and 0 transparency continues to be alarming.

If my issue isn't resolved soon I will make a post on NVG and then hammer them on their facebook account.

So what's up Joey? The actual payout did not correlate to the message you put out. You guys need to explain this. The emails people are receiving are in direct contrast to your message Assuring us everything would be taken care of.
We are waiting.

One time can we get a decent site? How you guys are blowing something as simple as communication is pathetic. You act like a start-up still.


Sent from my iPhone using Tapatalk

Sorry you guys are dealing with missing money from cash games, Joey isnt responding which dosent help you guys, ill keep watching this thread, hopefully you guys get your money.

Nope. Still the same 8 posts that were deleted from the thread as of 2 days ago. At that time, I deleted one person's post that was laughing at people for thanking Global, and 4 posts replying to him. Prior to that, 3 people had deleted their own posts. That's it. Zero posts have been deleted for being critical of Global.

Advertisers have always had moderating rights in their own sponsored forum, but nowhere else. So yes, they can delete posts in their forum, but if that's ever being abused, posters could start a thread in the main Internet Poker forum about whatever issue they feel isn't being discussed. But that's not the case here.

Just coming across this thread, I feel like I am Missing money in my account (only play cash games fwiw). Only probably missing $20-$30 but still its my money. Any way to find out for sure if I am missing money?

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Im missing $460......looks like a ****ing moneygrab

Hey,

I hope everyone is well.

There has been a fair bit of confusion here so I have asked some questions of our product team to see what information I could find out for you.

This is what I have been able to gather:

Event 26 L

- The guarantee for this tournament was SC$15,000.
- There was SC$10,500 in players funds contributed to the tournament.
- At the time of the tournament ending, there were 427 players remaining in the event.
- Their SC$22 buy-ins combined to a total of SC$9,394.
- We refunded the SC$9,394 to players and divided the SC$10,500 amongst players using the guidelines listed above (50% divided equally and 50% by chip chop).
- This equals a total payout of SC$19,894, 33% more than the tournament guarantee

26 M

- The guarantee for the tournament was SC$40,000.
- There was SC$12,900 in players funds contributed to the tournament.
- At the time of the tournament ending, there were 116 players remaining in the event.
- Their SC$110 buy-ins combined to a total of SC$12,760.
- We refunded the SC$12,760 to players and divided the SC$12,900 amongst players using the guidelines listed above.
- This equals a total payout of SC$25,660.
- The additional SC$ in the guarantee was divided up and used to reimburse players taking part in Rattlesnake Open satellites running at the time of disconnect.
- This approach is reasonable as had these satellites been left to run to completion these are funds that would have been part of that prize pool.

All refunds and additional compensation was provided to tournament players within six hours of the site shut down. We were disappointed to have the tournaments fail but were happy to provide such generous compensation to our players in a quick and timely manner.

There have been some silly remarks made suggesting that we deliberately did this to avoid having to play an overlay. Of course, this is untrue.

In response to that please note.

2017 Eagle Cup: Tournaments Held: 122 Tournaments with an Overlay: 1 (The overlay was $440)

2018 Grizzly Games: Tournaments Held: Tournaments Held: 123 / Tournaments with an Overlay: 0

2018 Rattlesnake Open (Prior to final day): Tournaments Held: 75/ Tournaments with an Overlay: 0

Additionally, just a month ago, Global Poker Madness occurred with an SC$200k Guarantee. This is much larger than any of the events mentioned here and also did not have an overlay.

I hope that this information helps and thank you all for your support of Global Poker.

what about cash game players still missing funds? they basically emailed me back and said too bad we refunded you correctly. I can PROVE im owed $460.....are you going to help me Joey?

Joey....

Why would the $10 entry fee be counted as part of the prize pool?

How can you determine how many more players would or wouldn’t have entered via satellites?. All potential players were in, are you suggesting there would have been more entrants even at the break? We reached break in the 40k guarantee, wouldn’t registration have closed at that time? I snapped a photo of lobby at first break at 2:12pm PST. The tourney started at 1:15pm PST 115 entrants remained. What you say implies there would have been more players registering had they been able to finish satellites “that were still running” at the time of disconnect. How many was that and would they have made it in time to enter the tourney that was on break? How many players in these satellites were there? What was their share?Are you really saying that you gave $14,340 to players that were in satellites without explaining the logic, the number of ppl, and how much they each got?!!??

Why for 3 days has there been no comment whatsoever?

Hey Heacyc819,

Can you send me a PM of your conversation with support as well as any other info so I can look into this for you?

Thanks

Hi JenniGre,

Not sure what you mean re the SC$10, I will send you a PM to discuss to avoid sidetracking the conversation.

Re satellites. This wasn't a forecast, I was referring to players who were literally registered/playing in a satellite at the time.

Hope this helps.

sure thing. I took screenshots of my balances on every table as soon as the crash happened via hand history, I also know the exact account balance that was showing for the duration of my missing funds.

I think JenniGre means that the entire SC$110 entry for each player was tallied up and subtracted from the prize pool guarantee to calculate the overlay amount remaining, while in actuality, only SC$100 of the SC$110 entry would have contributed to the prize pool should the tournament have ran to completion.

Also, I'm having difficulty understanding how SC$14,000+ of the promised overlay could've been used to cover satellite players playing while the main tournament was running. That purports that there were still ~130 players to be awarded seats to the event AFTER the break. I checked what satellites were scheduled/running on the day, and to my recollection, there were nowhere near enough satellite players to make up that many event seats, even with a generous forecast of registrants.

Yes but how many players? So any player that was in the satellite got paid?

There weren’t many. And it seems regardless their stack or probability of earning a ticket, they got part of the pool. Not right!

I was in a $30 satellite to the 100K main event when things started crashing, couldn’t see lobby to see how many were left, or see what the averages were etc. all the issues caused me to mis play. I did not recieve anything for that. But players that weren’t even in the placing to ear a satty ticket got a share of the 40k prize?
No where in your policy regarding cancelled tournaments does it say anything about dividing prize pool to pore satellite entrants. Furthermore, you haven’t explained how many, and how much got a portion of the money. Was it everyone? Things are being told to us in such a cryptic manner...

0 tournaments with overlays, thats very suprising

This is rUeTaMa

You are lying.
I've already published EXACTLY how you calculated the refunds and EXACTLY how you shorted the 40k overlay by $14,870

But since you decided to come here and lie some more instead of making it right, I'm about to systematically debunk all of these lies you posted and destroy any shred of credibility you or your scumbag company has left.

My comments in BOLD

In case it's lost on anyone here: If they are willing to lie, deceive, backpedal, lie some more, etc over $14,870....what makes you think for a second they won't abscond with all the players' money if things ever go south for them???

In gambling your name is EVERYTHING. If a company is willing to tarnish theirs over such a small amount of money its says a LOT about them.

Yea, globalpoker not looking so hot right now.

Could you post screenshots of the original published policy along with proof of it being edited after-the-fact on Tuesday?

So Joey here asks me to send him a PM with all of the details so he could investigate further. I did as he asked and guess what? no PM return by Joey, I did however get another email from Global saying well we reviewed your account and your owed nothing. What a bunch of scumbags.....its simple its a moneygrab, they stole money from their players. very simple from this point cash out and walk away