What makes you think that?

Maybe he read when the support said it was ok on a thread here and didnt see the update post saying its not?

Global support used to say playing overseas was fine and randomly banned me while allowing others to continue playing overseas until recently when changing rules to no overseas playing. It feels like they just make up rules as they go and its not very consistent from year to year nor person to person. Nobody reads the TOS obv and not every person catches every post on here.

GlobalPoker_Joey
Deactivated Support Account

Join Date: Jul 2017
Posts: 385
Re: VPN - Attn Global Poker Rep
Hello,

Some of the suggestions made in this thread are correct.

VPNs are not banned, they are not encouraged but they are not against our Terms of Service.

Apologies for the mix up!
GlobalPoker_Joey is offline Report Post



https://forumserver.twoplustwo.com/2...?highlight=vpn

Yeah I get it was posted not to use them for geo location hiding purposes later but its possible he just seen the early post and never gave it another thought since that post was made. Either way it would be pretty absurd to run this guys money. I can see a ban or whatever but they should surely allow him to cash out or just cash out for him.

It's sweeptsakes. They can't award sweeptakes winnings out of jurisdiction.

Well they did it for years, apparently for a lot of us. As late as January GP was sending me winnings out of jurisdiction, so it's not a matter of them not being able to.

Their own Terms and Service still don't reflect their new rule changes. Would not feel comfortable putting any money on Global considering how shady they are acting. Really bad look when a site refuses to follow their own TOS.

@yellowfever, the person's post made it sound like he used to be able to play overseas without a VPN and suddenly he couldn't, so he resorted to VPN to trick the site. If you have to trick the site in order to play, that should give you pause that maybe doing so would be breaking the rules. It's not like he was in the US and just trying to securely play from a coffee shop's wifi network (which I guess we can't do now either, bummer).

But if the TOS don't even have that rule then yeah Global is in the wrong.

This is what Global's own TOS has to say about the issue (all caps their choice):

They were prolly violating sweepstakes law when they did that's why they stopped.

That makes it clear the couldn't pay him because of his location.

Probably. Their new policy as of December was that out of jurisdiction players needed to make any prize redemptions when they are physically located within USA/Canada, but otherwise we were fine to continue playing and redeeming prizes.

It also makes it clear that players from outside the US/Canada can play, despite now being geo-blocked from playing

Actually the clause you quoted is not in their latest version. I just searched it. Can you tell me which numbered clause it is if its there. Seems you were looking at a older version. I search here:

https://globalpoker.com/docs/gp-term...itions-4.0.pdf
https://globalpoker.com/docs/gp-sweeps-rules-2.8.pdf

And there is this clause in the first link

It has to be legal in whatever jurisdiction you are physically located in. They can't research the laws everywhere in the world so they now block everywhere.

I'll take your word for it that they finally updated the TOS - geoblock also prevents me from reading it

Though I'd bet go money that isn't the reaosn they started geo-blocking

Its seems all the US facing sites are shady about keeping player funds after innocuous violations of the TOC, innocuous in the sense that they don't cheat other players or the site. I guess maybe it helps their bottom line and we pay less rake but still it's very shady for sure.

Best advice is not to keep too much on the site. Keep the rest of your bankroll somewhere else. Also read the latest version of the TOC and watch for changes.

I get what you're saying but the way the statements have been made on here he may of thought it wasnt a big deal reading stuff etc if as he said he was a player thats been around a long time. I thought VPNs were fine for a long time but I never used it just alot of this is ok then later its not on here.

It seems to me when the site opened and they were trying to add players it was more of a "sure play overseas, use a vpn, take five bucks you can do whatever you want just come play with us if you have NA residency" mentality. It wasnt about "sweepstakes law" they DGAF it was about getting customers. Now they have customers and over time have became more and more strict as years went on and now like the use the "sweepstakes law".

As I said I get banning this guy. That said he should be able to get his damn money. Global has said stuff is ok then goes back randomly or changes TOS stealth like anyone sees it.

I think it is entirely unfair to be able to travel outside the USA and play; if I could do that I would. Given that we are not allowed to do so if anyone uses a VPN to travel and play it should be enforced uniformly.

On the same topic it would be great if all GP players could play overseas I am definitely for this but until that is allowed again I would like to make sure that risk takers using a VPN are not rewarded due to lack of scrutiny on GP's side.

I think a punishment between a ban or suspension is fair depending on how long the VPN went on for. But in terms of loss of funds it seems like it should be more like a forfeiture of winnings since a VPN was used with the burden of proof on the player breaking the rules.

Yes you are totally correct. For years I had no problem playing and cashing out from global overseas. I also know other regulars playing on this site thats done the same. Every year I travel outside the US for 2-4 weeks and had no problem. It was this first time they changed their regulation and without any warning banned and seized alll my funds. I really didnt know better about the vpn. I wasnt purposely trying to block my location.

There seems to be many changes in globals services and many grey areas throughout the years. One big change in their TOC is that they allowed play overseas before but not now. They say you can play overseas but not cash out?! I mean...what is this ****?! Idk they seem to make up rules as they go and flipflop their rules. (There are many confusions in this matter because their own reps told us its ok to play overseas...even on using a vpn)

All in all Ive escalated to their management and they said their decision is final to bann me and take a little over $16,000.
Banning me is fine but taking my money is just robbery.

I really feel globalpoker has robbed me. Karma will hit them someday.

Your absolutely correct.
In their TOS it says customers can play outside jurisdiction but now they blocked their site without notifying their players. Also they changed their TOS after they blocked in late January to customers cannot play outside jurisdiction. I mean, this is a pretty ****ing big change! They need to let their players know of this change. Instead i wake up ine.morning and see that the site is blocked not knowing if its blocked the site or government from that country...

I still believe its wrong for what they did to me...banning me is fine but give me back my goddamn money!

I'm surprised they took your money. In the past in these cases the player got their cash back. Seems like their changing alot recently banning the sweepstakers and taking money in borderline spots from people.

If all details are exactly as you described, this is an incredibly unfair and bad decision by Global.

It hits home for me because from 2017-2020 I traveled every year to Asia and played for weeks with no VPN from there. It was by shear “luck” of COVID coming down that I didn’t play in Asia this year, since we didn’t travel there.

Maybe I should be more responsible and stay updated on their TOS, but to be honest I wasn’t aware of the change and had seen those posts by Global reps in 2p2 from before, so figured it was all good to play abroad, until this thread.

This would definitely have happened to me as well, and i would have had 5-10k seized by them if it was an average week.

Hopefully this is not the end of the story for you, gl.

any lawyers in here? can i sue them?

i still feel this is very unfair by globalpoker.
any help would be appreciated. thx guys

u really have no case. u incriminated yourself in this thread by saying you used a vpn to change your location, which is against the tos. you seem to think "sorry i didnt know that was against the rules" and "who reads the tos" are valid arguments. its clear that when a site blocks you from playing then of course it would be against the tos to use a vpn.

you should try to contact david lyons, he was the first to respond in this thread, he is probably your best chance at getting your money back.

im a permament resident in the US and im a US citizen. they forat told me i can withdrawal when i get back to states but then changed their mind and stole all my funds

yea its bae_yeonsoo

its just not right to steal players funds just cuz technical issues and their constant TOC changes

check their website now. They changed it again saying players may play in other jurisdictions.

Is it legal to play Global Poker in the US?
We welcome players from all corners of the world to create an account and to play to our site. However, ONLY PLAYERS IN THE UNITED STATES OF AMERICA (EXCLUDING OUTLYING TERRITORIES) AND CANADA (EXCLUDING QUEBEC) ARE ELIGIBLE TO REDEEM PRIZES. PLAYERS IN WASHINGTON U.S.A., ARE NOT ELIGIBLE TO PLAY THE GAMES OR REDEEM PRIZES. SUBJECT TO OUR TERMS AND CONDITIONS, PLAYERS IN OTHER JURISDICTIONS MAY PLAY THE GAMES BUT ARE NOT ABLE TO REDEEM PRIZES.

Please refer to the complete list of Terms and Conditions

https://globalpoker.zendesk.com/hc/e...nd-Territories

The T&C has been changed to allow US citizens to play from outside the US again? I'm still getting the location unavailable geo block.

Can a global poker rep please clarify why your T&C is inconsistent with company practices?

David, why do you keep ignoring the posts which quote your own T&C?