Dear Global Poker,

I've been loyal to you for one reason over the last 2 years. Your lightning fast payouts through Paypal. The fact that I can no longer use Paypal to deposit and cash out means that your awful software and ridiculous rake are no longer tenable. These issues have only been offset by the excellent player pool you provide through advertising on Facebook and the convenience of Paypal deposits and withdrawals.

It is easy to see that the decision to remove Paypal will cost you countless rec players and regs. I really can not fathom what the reason for this decision is but you need to fix it now. I have withdrawn all funds off of your site. Through Paypal I know this process would usually take less than 48 hours. If it takes longer through the new company you have lost me until Paypal is an option again.

Put this in an email, dont flood the forum with another useless trhead.

I guess he's entitled to his own thread if he's been a loyal customer longer than the site has been operating.

I think it should be made public. i encourage others to post their disdain as well. Emails get swept under the rug.

Welp, that surely solves that problem! Why don't you wait a couple days and see some feedback on guys cashing out with Worldpay? I can guarantee you if their issue with Paypal was so small that some whiny complaining weak threats brought it back that it would be back by now.

Could you imagine buying a laptop on amazon with Prime shipping. Youre excited. 2-3 days untill you can load up 12 tables on your new rig... Then you get an email saying sorry we decided to stop prime shipping last night. We will instead pack it on the back of a donkey and you should get it in a few weeks.

Lol@ you all defending Global. This is a huge **** up. Fire whoever made this genius decision imo

Well there has been people posting about their experiences with wordplay. Some have had withdrawals approved and 3-4 days later still no money in their account.

Do you guys even realize how stupid you look right now?

Like seriously...

Yup, post this info on their twitter, maybe they’ll see it?

It's been a little less than 2 years since the site has been up. I rounded up

It probably didn't need yet another thread, but I'll leave it up to Global whether they want to merge it - they may wish to allow people to express themselves however they want to, and I won't get in the way. But hopefully others who want to express similar feelings will use this thread to do so.

Who is "you all"?

I personally don't think the "sky if falling" nor do I understand all the hostility towards WorldPay. Based purely off reviews alone they seem to have a higher percentage of good reviews as Paypal is one of the worst reviewed payment processors around and many people have issues with it.

The website and the people who work there probably were just as blinded sided as you guys with the shift over to WorldPay as a secondary option, perhaps so they don't have to process as much through Paypal. I'm use the cashouts will be just as quick after approval on business days, you entitled crazy people need to calm down and relax.

I've been playing on this site for a year now and I don't think this is a panic situation at all. I've been playing online poker for nearly a decade and never seen people freak out more over a change in processors. They did notify you guys via email at the beginning of the month that there would be a shift and some people would be trialing it.

Have you guys tried asking them if you can continue to use Paypal for the time being?

Lol at poker players, the most unloyal turn-cost customers around. I'm sure the site will have plenty of traffic with or without the small vocal minority that seems to have a huge issue with a small site change. Anyone saying they don't have a bank account to use and most use Paypal is a clown, how do you not have a bank account?

I personally world prefer Worldpay over Paypal and I'm thrilled I was put into that trial group and I hope I can use them going forward. Also lol at people saying you cannot trust them with your bank information, but you were willing to provide your ID's before, Worldpay is a perfectly trustable payment processor as is Paypal. Although there is an entire website dedicated to how much Paypal sucks. Aptly titled - Paypalsucks.com

https://www.trustpilot.com/review/www.paypal.com
https://www.consumeraffairs.com/online/paypal_02.html
http://complaints.paypalsucks.com/

In before someone calls me a "shill"

I've been around the poker community longer than many of you. This is my old account I had deactivated a while back because there were no USA poker sites and I no longer wanted to use this site for whatever reason. I have an older one as well but forgot the spelling of the name.

https://forumserver.twoplustwo.com/members/374825/

I agree with 100% of this.

Although paypal was probably more convenient. I think WorldPay is going to end up being acceptable. I do not really give a crap who is processing my money as long as eventually it gets to my bank.

PayPal is easy to use, but has “gotcha” potential that a traditional payment processor does not. Part of the reason that PayPal is so fast is that any transaction on PayPal can be contested, and PayPal is explicitly intended for payment of goods that are delivered with proof of delivery.

Surely a more pedestrian method of withdrawal that takes a few days is preferable that can not be reversed? This shields both the site and the player from the liability of using PayPal for a purpose it was never intended.

Do you want your bankroll in limbo if PayPal pulls the plug?

PayPal was the reason I never played when the site opened. If ACR had not imploded I would still be there.

You can still buy chips with PayPal as of rn.

Must be nice that you can. Too bad so sad for us "lucky valued customers" who can not because we were forced to beta test worldpay without our consent or desire.

[PHP][/PHP] Ok, I wasn’t sure if they had only just announced a change or what. Sad to hear it glgl

actually you did consent to any and all changes at global's discretion when you agreed to the terms of service

Oh you poor thing. Sounds like a human rights violation to me.

The entitlement of many poker players is amazing. What do you think this is? A business changed its payment option. If you arent happy, go play somewhere else. Your remaining balance will be returned to you in a reasonable amount of time as long as you verify with the processor.

In an environment where so many sites operating overseas have legit just stole everyones money the amount of outrage over changing a processor is insane.

Go write in your diary about it then go over it.

I read up on some of these complaints about the "switcheroo" on the cashout method - letting you buy in with Paypal, then switching to another method if you want to cashout and asking for all sorts of bank information. So I thought about cashing out my last couple couple hundred bucks. Except, it was still giving me the option to use Paypal, and I had just cashed out with Paypal last week.

So I kept it in there. And I played in the Saturday Swish, finishing second ($920). Well... let's go cash that out, then! Within 30 seconds of finishing the tournamnet, I go to the cash out button and VOILA! What was not there before I played in the tournament is suddenly there - a big red box that says additional information may be required. I push the cashout through, and then I get the email asking for all my information (which I had already submitted months and months ago) to cash out for "the first time." Then it asked for my bank account information - just willy nilly, post your account number and routing number in the email, no problem!

That's some dirty, dirty pool. As despicable as some of the stuff the illegal companies pulled back in the early, Wild, Wild West days of online poker.

Fair point.


Amazingly ignorant response. Expecting good customer service and communication has nothing to do with entitlement. I expect a reasonable level of this with any service provider with whom I do business.

In an environment where so many sites operating overseas have legit just stole everyone's money the apathy you have for another such site forcing people to provide their private banking details is insane. As others have pointed out, this is cybersecurity 101.

Nothing wrong with adding additional payment methods (which is not what happened), or even transitioning to a new single method (which is also not what happened as there was no transition period). Forcing people to go to a method that lacks security, with no warning or transition announcement, and telling them if they don't want to provide their bank account information they can't have their money back, is not okay.

Comparing all this to a grandiose sense of entitlement or human rights violations is beyond ignorant. Get a grip.

this

I will be one of those that will not play on Global due to the change. It has been so convenient to use PayPal and if it is not broken why change it. What's the upside from changing?. I dont see it. I will wish everyone good luck on the tables . I am heading back to the horse racing world.