They also provided these "helpful" tips....
"The feature available at the site is currently the only way to view the hand history on our players' end and if you are encountering issues, we humbly ask you to try some of this helpful tips:
-Use Chrome or Firefox
-Restart the web browser
-Connect to a stable data connection/Reboot data connection if necessary
-Clear your web browser's cache and cookies
-Disable unnecessary plugins
-Put
https://globalpoker.com/ on your pop-up blockers' white list (alternatively, temporarily disable your pop-up blocker)
-Put
https://globalpoker.com/ on your anti-malware's white list (alternatively, temporarily disable your pop-up blocker)
-Refrain from using VPN's (Virtual Private Network)
-Close all other unnecessary running background applications
-Reinstall web browser and update it to the latest version.
We hope this helps but if the issue persists, please don't hesitate to contact us again.
Regards,
Dirk"