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GOAT Froze

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07-20-2022 , 10:58 AM

Prolifik

grinder

Join Date: Oct 2019 Posts: 422

Had a decent stack brewing in the 5.5 PLO goat event, then it froze. We got 5.5 tickets at least, but I hope this kind of thing doesn't persist. People complain about low traffic, but I'm not sure the servers could handle it.

07-20-2022 , 08:13 PM

ScottySpades

newbie

Join Date: May 2022 Posts: 43

I'm frozen in the GOAT 03-L right now.

07-20-2022 , 08:13 PM

Kurus

centurion

Join Date: Aug 2020 Posts: 114

Same exact thing happened again just now in the sc5.50 03-L.

07-20-2022 , 08:19 PM

mokujin1

journeyman

Join Date: Oct 2018 Posts: 352

i late reg' ed to this turny and it froze during the brk:

GPC GOAT 03-L: NLHE SC 10,000 Guaranteed [2R1A] Jul 20, 2022 4:30 PM

what happens now? i hope i get my entry fee back.

07-20-2022 , 08:43 PM

mokujin1

journeyman

Join Date: Oct 2018 Posts: 352

they sent me a 5.50 GPC entry ticket. its located in the items tab.

07-20-2022 , 10:47 PM

mokujin1

journeyman

Join Date: Oct 2018 Posts: 352

I was checking my transaction history and I saw that global added a "manual adjustment" of 6.09 SC to my account on top the the refunded 5.5 GPC ticket for the frozen turny. Good deal, thanks Global, much appreciated. =)

07-21-2022 , 03:15 PM

ScottySpades

newbie

Join Date: May 2022 Posts: 43

So, I noticed they gave me a 5.50 ticket for another GOAT event, but what if I can't play in any of the 5.50 GOAT events? Further, according to their cancellation policy, shouldn't the SC 10,000 be split among remaining players?

https://globalpoker.zendesk.com/hc/e...llation-Policy

What is the customer service email?

07-21-2022 , 05:07 PM

mokujin1

journeyman

Join Date: Oct 2018 Posts: 352

Quote:

Originally Posted by ScottySpades

correct me if im wrong, but i believe they DID split the 10k prize pool among the remaining players AND gave us a free 5.5 GPC ticket. Chk your transaction history for a "manual adjustment" on your SC about 30 mins after the turny froze, if you were still alive, u should have got something.

07-22-2022 , 03:18 PM

ScottySpades

newbie

Join Date: May 2022 Posts: 43

Quote:

Originally Posted by mokujin1

Thanks, see that now. Not sure I'm available for the other 5.5 GPCs

07-25-2022 , 03:07 PM

#10

balvey

centurion

Join Date: Dec 2007 Posts: 166

was in the same tourney that froze, I got $13 + 5.5 ticket...

08-03-2022 , 08:19 PM

#11

ScottySpades

newbie

Join Date: May 2022 Posts: 43

GOAT 25-L frozen for everyone?

08-03-2022 , 08:23 PM

#12

balvey

centurion

Join Date: Dec 2007 Posts: 166

yep, just got a $17 credit + $11 ticket

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