OP I'm trying to help you out here. You giving up on this? I can stop.

they still havent returned my money. looks like they are keeping it. they dont even respond...

Given Global's non-response together with their not even changing the name of this thread suggests to me that they are de-facto agreeing that they stole chrisjun83's money.

Lmao

You don't agree that Global's lack of transparency in this matter suggests that maybe the OP is right?

Global has repeatedly responded to people, there are more than a few threads on this site alone of people who had issues, and had them resolved.

OP is a brand new account on this site, frantically posting a story that includes admittance that he repeatedly broke the rules of the site, but it doesn't make sense that they would punish him for that now. His story is also littered with instances of travel where if he is slightly mis-representing the truth in his posts, he is probably breaking the rules of the site again. There is no statue of limitations on when the site can punish you for breaking the rules.

Is there a chance OP is 100% in the right and GlobalPoker is a nefarious organization who risks their entire operation to occasionally rip off a handful of users for amounts that are enormous to the users but meaningless to the company? Absolutely. Is it a likely favorite, not even kind of. Does their not responding in this forum "de facto admit" that they unjustly stole his money, not even kind of

And I'll add that while I think Chuckychess's assertion is ridiculous, I do sympathize with OP. I think there's a fairly high chance he wasn't doing anything outright malicious like letting someone ghost on his account, I feel fairly confident he just made honest errors of carelessness by not always following the rules of the site. I also think unless Global has evidence beyond just irregular location logins that they should probably just give the money back and ban the account. I just think it's far more likely based on the tenor of the post that OP went about this in a panic and in a way that probably led to the people at Global not really wanting to help him.

Quite so! Which i believe is an argument for MY position that maybe something nefarious is going on. If I had my own forum (Global pays 2+2 for this Forum) and was accused of stealing $16,000 I'm pretty sure I would publicly deny the accusation.

It would be nice if the Global Rep would address this, wouldn't it? All we can do is guess what's going on. Apparently they aren't even being forthcoming with the OP.

Even if it is not a de-facto admittance of guilt, it is still a bad look, in my humble opinion.

Thanks for your detailed and thoughtful response.

Holy ****. Some level headed, balanced, adult conversation. My hats off to you both.

Whether or not op did something wrong or right means nothing at this point. The glaring issue is Global's silence over the matter. Don't want to make it public? That's fine, but at least send op an email with a resolution. In his favor or not.

I can assure you that the investigation resolution is always delivered in all cases and especially ones that involve account deactivation. We also engage in all the appeals to a certain point, there are specific internal processes for that to ensure consistency. However, we are not obligated to engage in conversations with former customers past a certain point, especially when there is nothing new that we can add to the conversation, and we are certainly not obligated and most times prohibited from discussing individual cases externally and/or publicly in forums such as this one. It seemed necessary to say this to set expectations for the future.

The reason I do not censor this thread is because we do not censor threads on 2+2 that solely aim to criticise our brand and company as a whole, unless those include personal attacks on our customers, employees or contractors. In general, if someone wants to try to make us look bad for their own personal reasons via this forum or social media - we trust our community to decide for themselves what is important and we do not feel the need to respond to every allegation thrown at us.

Thank you for your clarification of how matters like this are handled. I certainly appreciate that details of an investigation can't and shouldn't be released to the public.

One last question, if I may: In your opinion is the title of this thread misleading?

Thank you.

Thank you for responding Global Poker Admin. I just wanted to chime in and say I've been playing on Global for almost 2 years now and I have never had any issues. Every cash out request I made in the past 2 years have gone through in less than a week (usually 3 business days).

I like playing at Global Poker, but this response is just bad customer service. Cocky and Arrogant come to mind when reading this. Cocky and arrogance only make people madder. The opposite approach should have really been considered here. I spent 20 years in customer service before switching to poker full-time and this would never fly in any of the businesses I've been associated with. Customer Service Reps should always start with empathy and never start defensively. Defensive mechanisms should only be used when absolutely necessary, which should be almost never since you should be actively looking to avoid these situations. I understand that you have to deal with some idiots now and then, but that should have no effect on each individual matter. I have absolutely nothing to do with this issue, so this is coming from a complete outsider looking in.

Says all I need know that "account deactivation" means they pocket your money and they feel that is something they can do internally rather than a neutral party like a court deciding. To all pointing out they've never had a problem realize that was true for the OP as well until he did. Others may decide they are trustworthy but I hold they are human with all the greed, avarice, and frailties that entails and would never trust a company that felt this was a reasonable action. YMMV

I do not know that assumption to be correct. Others in another thread feel confident those funds will be "spread around."


It might be useful to hear from GPA if, hypothetically, when an account is closed and the funds seized for TOS violations financially impacting other players, if those seized funds are then distributed to those affected parties.

In the past, they have credited affected parties.

You guys believe they need your chump change? They made annual profit of 454 million and they are going to do ipo in usa soon. They can wipe their butt with his money. You guys talk like this company is broke. Just in 2019 they made a profit of 28m which is insane good for a new company. They have plenty of money. If his account is deactivated I am pretty sure it has nothing to do with stealing peoples money. They have plenty of money to pay you all out x 10 of what you put on the site. Money is not the issue. The problem is whether he deserved this harsh of a penalty or not for using a vpn. Just don't use a vpn when you play on global poker. If you go out of the country don't play till you come back. You guys I am sure can survive a few months without online poker. Go touch grass and play at casino. Have some fun and chat with other human beings. You guys might enjoy it.

How can you be affected as a player because someone else used a vpn? The players are not affected by that. They are affected if someone is using software or teaming or something like that. Then its unfair advantage and you will be paid back. But this is not the case.

I would enjoy reading more about this if true. Can you provide a link to the documentation? The only vaguely close reference I found was in a paywalled 2021 article in an Australian journal about a private offering.

Uhhhh, because a player with multiple VPN's could wreck you old old original "g" dial-up you've got mail style?

In my perspective, its terrble and very shameful how a big company like global can just take this much money from an indvidual. 16k is probably nothing to them, but for an indivual like me is a lot and has put me in a difficult place. They have ghosted me for good after taking my funds. its just terrible how a company like this can just take it all from u and not even give u a chance to appeal.

If any of the global admins are reading this, pls look into my account again. Its really not something where you guys should take my funds.

U see this they say they are available outside US and Canada. Just no redemptions.

I was just traveling in asia for several months. Im find redeeming in the US as that is where I live. They should know better bc Ive playyed and resided in the US for about 4 years on their site. Even back then I always traveled to asia at least once a year and played on there with no issues as they told me it is allowed. But why change your toc all the sudden and block and take all my funds.

Pls look into my account again in detail. Its find that you guys banned me on your site but its just wrong to take all my funds. Pls reconsider or give me a chance to appeal.

Can reach me at chrisjun83@gmail.com

Very simple rules to follow, do not play outside of jurisdiction.

This thread also reads like you're omitting some details and not giving us all the facts.