I'm saying when it comes to cheating or fraud a company needs to be pretty black and white or they are going to be taken advantage of.

That doesn't answer the question. I agree that Global is 100% justified in closing OP's account. I believe they can close any account they wish for any reason at any time. I do not believe they are justified in confiscating legitimately obtained prizes. Do you?

If they keep the $1000 they are stealing. Global needs to fix this. Charge him an inconvenience fee if you want but not giving him his money is criminal no matter what fine print they try to stand behind.

http://www.nydailynews.com/news/nati...icle-1.2919017

He even had to payback money in other games he didn't cheat in.

Also I never cheated, in Iveys case he cheated. Even if I did try to pull a fast one on them for 50$ which clearly I didn’t they can’t say that I cheated in any way to earn the money on my account

I personally hope you get the money back for what's clearly a misunderstanding

Thanks it doesn’t look like they will unless this thread gets enough attention, they just sent me the same message as earlier


Kendall (Global Poker)
Sep 29, 7:51 AM AWST

Hello,

Thank you for contacting Global Poker Customer Support.

Given all the information that we have collected over the course of our investigation, it has been determined that your account carries the evidence of abusive activities.

As we take this matter very seriously, we regret to inform you that per company policy, we have permanently banned your account. This has been a Management Decision and it is final.

Should you have any other concerns, please contact Customer Service by submitting a request through our Help Center, https://globalpoker.zendesk.com/hc/en-us/requests/new, and we'll be glad to assist you anytime.
Regards,
Kendall

why u reply to everybody other than me OP? Maybe cuz im on to something n there's more to the story? Or are we allowed to use cards in names other than ours to buy gold coins on GP? Maybe a rep can chime in on that one?

if he's depositing with cards not in his own name then I actually think the account balance should be kept unless Gp says its allowed in their TOS, maybe im way off but.. What kind of precedent would be set it it wasnt? People would be freerolling GP left and right same as FTP which may or may not have been the match that lit the black friday fire.

Changing the subject a little, but why would you feel the need to deposit $50 into an account that already has $1000?

I forgot to respond to you sorry, idk it worked for me and we have the same last name and I had taken all my money out and taken a break. I deposited the 50$ and was allowed to play for a couple weeks before taking another break

[QUOTE=bornlooser;54316898]Changing the subject a little, but why would you feel the need to deposit $50 into an account that already has $1000?[

+1
Also why does he say '20-50'?

The deposit was in July so I forget how much I deposited, it was either 20$ or 50$ either way it was a very small amount, and I didn’t have any money on my account when I made the deposit

Keep in mind, officially, there is no MONEY in OPs account. OP purchased "sweeps cash". He played poker for "sweeps cash" and only won "sweeps cash" - not real money. Sweeps cash is not US currency, or even Malta currency for that matter lol. In reality, Sweeps Cash can be Global-Bux or Poker-Points or Apples or Oranges. Whatever you call it, its not OFFICIALLY money legally speaking.

From their TOS:

10.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account. If your Member Account is closed or suspended due to suspected fraudulent or illegal activity by you, you will be ineligible to claim any Prizes or use Gold Coins or Sweeps Cash in any Member Account connected to you until it is proven that such suspected fraudulent or illegal activity did not occur.

OP ended the dispute - but he has not proven the suspected fraudulent activity did not occur. In fact, he admitted that it did occur!

In my opinion, OP is not going to be able to trade out his sweeps cash for real money. I don't agree with Globals decision but their TOS says what it says.

Also:

14.3. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Malta.

OP, please update us if anything changes. Try contacting one of the Global customer service reps on 2+2, Joey or Kimbr.

GlobalPokerCSKimbr
GlobalPoker_Joey

I was going to purchase coins, but I don't feel comfortable doing this after learning about some of the really sketchy terms in their TOS, and I'd like to know Global's side of what's going on here.

There is no update, at this point I’m just going to take an L and I told my mom to refile the dispute (idek if she can do that). I will tell everyone I know about my experience and I probably won’t play poker again online unless I move to Jersey, Vegas or Canada or if all the main sites can be used in the US again

Have you tried contacting the Global Poker Rep here?

Try that. Can almost guarantee they will not respond or give some company statement citing their TOCs though.

How do you contact a rep here? I’m very new to this site

You might have enough posts to do a PM. Click on their username. There will be a Contact Info tab. Click on that and then you can send a Private Message with an option under that.

To find their usernames go to the subforum home page

https://forumserver.twoplustwo.com/252/global-poker/

Their names are listed at the bottom as Moderators. Go with Kimbr or Joey.

Did you ever get your money?

Are you wearing a pair of global poker g string under wear?