I have been playing on global poker since January and have paid thousands of dollars in rake. In early August I received an email saying my account was temporarily blocked because there was a dispute on my credit card but once I ended the dispute I would be able to get my account unblocked, I just needed to email support saying the dispute was over. I ended the dispute and emailed customer support, 1 or 2 hours later they email me saying my account has been permanently banned. I emailed back saying that’s fine but can I get my money on my account back. They of course said no or I wouldn’t be posting this, I don’t really care about being banned as long as I can get my money back because I didn’t plan on playing on this site anymore either way. The emails I’ve been receiving look automated and not from a person. An example is “your account is permanently banned and there’s nothing you can do about it but if you have any other questions or concerns please email us”. There customer service has been aweful since I started playing. I’ve paid over 5,000$ of rake on sngs and tourneys alone and I have never cheated or been accused of cheating. Global has no reason to steal my money yet they are going out of their way to do so.

Post the full emails back and forth from the start of the incident, and also post your account user name (which should not concern you since you don't care about playing there any more). That way more information is provided than your recounting and you may find other regs recognize you and would be able to add some insight to you as a player and your situation.

My username is berettajames, I screenshot all the emails but I can’t figure out how to post them

there is a button for insert image on the message box

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[CS] Re: Account blocked

Global Poker
To

Aug 25 at 10:48 PM
## - Please type your reply above this line - ##






Your request (#2600214) has been solved. To reopen this request, reply to this email or click the link below:
https://globalpoker.zendesk.com/hc/requests/2600214

Isobel
Isobel (Global Poker)
Aug 26, 11:48 AM AWST


Thank you for contacting Global Poker Customer Service.
We highly suggest that you contact bank or card issuer to handle this matter. You will need to close this dispute and contact us again to confirm that this dispute/claim has cleared.

If the claim is really not your intention, we strongly suggest that you contact your payment provider, along with your bank/card issuer and close the refund cases you've filed with them.

Once done, kindly let us know so we can assist you in replacing the withheld Gold Coins and any bonus $weeps into your Global Poker account.

Should you have any other concern, please contact Customer Service by submitting a request to our Help Center, https://globalpoker.zendesk.com/hc/en-us/requests/new
Best regards,

Isobel
Customer Support Team


Aug 26, 9:45 AM AWST

I cant view the ticket because it wont let me log in can we do this over email

Dirk
Dirk (Global Poker)
Aug 26, 9:18 AM AWST

Hello

Thank you for contacting Global Poker Support.

For your reference, please see Ticket 2565626.

We'll now close this ticket to avoid any miscommunications.

If you need further assistance, please don't hesitate to contact us again.
Regards,

Dirk
Customer Support Team


Aug 26, 7:03 AM AWST


Hide original message
My account is blocked and i would like to unblock it

Kendall (Global Poker)
Sep 27, 4:50 AM AWST



Thank you for contacting Global Poker Customer Support.

We understand your concern; however, as indicated in our "Sweeps Rules" which you agreed before creating an account with us, "Sweepstakes/Prize Promotion Cash will be forfeited if a Participant’s account is deactivated for any reason, is inactive for 60 consecutive days, or at the Sponsor/Promoter’s discretion". Unfortunately, since your account is now permanently deactivate due to the dispute filed to your account, no refunds can be given.

You view the full contents of our $weeps Rules by going to this link: https://globalpoker.com/page/sweeps-rules

We understand that you are not satisfied with the results; but we aim to provide a fair, reliable and competent conclusion in line with our goal to deliver excellent customer service to all our valued customers.

Should you have any other concerns, please contact Customer Service by submitting a request through our Help Center, https://globalpoker.zendesk.com/hc/en-us/requests/new, and we'll be glad to assist you anytime.
Regards,
Kendall


Sep 27, 4:03 AM AWST

Ok, i just want to take my money off the website, can i have my money sent to me then i wont play on the site again

Kendall
Kendall (Global Poker)
Sep 27, 3:58 AM AWST



Thank you for getting back to us.

Given all the information that we have collected over the course of our investigation, it has been determined that your account carries the evidence of abusive activities.

As we take this matter very seriously, we regret to inform you that per company policy, we have permanently banned your account.

Please note that you will be unable to play on our website again from any location or any device.

Should you have any other concerns, please contact Customer Service by submitting a request through our Help Center, https://globalpoker.zendesk.com/hc/en-us/requests/new, and we'll be glad to assist you anytime.
Regards,
Kendall


Sep 27, 3:23 AM AWST

This is a follow-up to your previous request #2600214 "Account blocked"


Hide original message
I think the dispute has been cleared

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[CS] Re: Re: [CS] Re: Account blocked

Global Poker
To

Sep 27 at 6:55 PM
## - Please type your reply above this line - ##






Your request (#2653891) has been solved. To reopen this request, reply to this email or click the link below:
https://globalpoker.zendesk.com/hc/requests/2653891

Sophia
Sophia (Global Poker)
Sep 28, 7:55 AM AWST

Dear,

Thank you for contacting Customer Support.

We had coordinated with the team regarding your concern for consideration on re-opening your account; however, due to the history of your account in filing a dispute claim, we sincerely apologize as we will not be able to reactivate your account.

Should you have any other concerns, please contact Customer Service by submitting a request through our Help Center, https://globalpoker.zendesk.com/hc/en-us/requests/new, and we'll be glad to assist you anytime.

All the best,

Sophia
Customer Support Team



Sep 28, 12:45 AM AWST

I have ended the disputes on my credit card, there is no reason for me to be banned, i need to get my money back and your website needs to stop trying to steal from me


Sep 27, 7:28 AM AWST

I cleared the dispute with my credit card and my account has been blocked for less than 60 days, i have a lot of money on my account and will not let you steal it from me

Why did you dispute a transaction in the first place?

I tried to send you a PM berettajames but your post count is too low. Once you can send a PM, hit me up and I will post the screenshots for you. You can email them too me and I will put them up.

need more context as to why you opened the dispute? be honest instead of just claiming they are out to steal your money...

I lost my debit card in July, I gave my mom money and she let me use her card to make a deposit, at some point she disputed some charges on her card and mine was one of them, I told her and she canceled the dispute. I am old enough to play on the site I’m 20 years old and I sent my id. I don’t think the reason the dispute was placed matters when they said once I canceled the dispute they would unblock my account and the dispute was canceled.

you were able to make a deposit using a card with a name other than your own on a GP account reg'd in your name? I never even considered trying that for obv reasons ( I assumed best case it'd get denied, and worst case my GP act wold be flagged/suspended/closed) but it would have made my life easier and i'da paid more rake faster no doubt. i wonder if cashouts can be made to bank accounts other than the Gp reg'd account holder? I kinda hope not for the latter.

Pretty sure it's standard practice for most businesses to blacklist someone who charges back. Sorry dude.

They told me in the email once I ended the dispute I would have my account unblocked, they can ban me from playing but they shouldn’t be allowed to steal my money, their already scamming everyone with 10% rake

I’ve paid over 5000$ in take and their going to steal my money over a misunderstanding? That’s not standard or ethical in any way

They take account balances after 60 days inactive?

And the deposit disputed was 20-50$. I have almost 1000$ on my account they are trying to steal from me

Is denying a withdrawal also standard among similar businesses? I think not.

I am really concerned about this in their sweeps-rules:

"Sweepstakes/Prize Promotion Cash will be forfeited if a Participant’s account is deactivated for any reason, is inactive for 60 consecutive days, or at the Sponsor/Promoter’s discretion."

Do they enforce this? I know my account was inactive for more than 60 days at one point but I didn't lose my Sweeps Cash.

At that point they are just trying to ensure they get their money. From their perspective you're a scam artist who got caught stealing and is trying to back peddle. Of course they'll tell you a white lie if they get the money back.

It was a deposit not a withdrawal. I haven't heard of the 60 day rule being enforced, that is odd though.

That makes no sense though, they think I am trying to scam them for 50$ when I have almost 1000$ on their site and I have already paid over 5000$ in rake (check my sharkscope)?

OP said the Sweeps Cash in his account has been confiscated. The issue is that he can't withdraw his legitimately earned winnings.


Based solely upon the OP's side of the story, he did not steal. Global has no evidence that he was attempting to steal. They may be suspicious that he attempted to defraud them, but they don't have proof that it was anything more than the misunderstanding OP claims it to be. That's not enough to justify the confiscation of his winnings. I don't think even outright theft would be justification.

Extending the casino analogy, do you think it's fair for the casino to say "Well, you attempted to steal $100 from us, I guess you don't get back the $100,000 in your box." It's not. They would probably escort him to the cage with security, have him withdraw his money and decide whether or not to pursue criminal charges.

If they believed every story they heard, they'd be suckers.

And yes, see Phil Ivey vs All the casinos

What's your point? Are you saying that Global is totally justified to confiscate the value of OP's account?

If you think that is a reasonable comparison to this case you'll have to explain in more depth. From what I understand the casinos withheld winnings that they deemed were obtained illegitimately, and the court upheld that. In OP's case he has legitimate winnings in his account which is independent of the suspected fraud.