Kimbr, for the love of God, just ban this guy's account. The whole issue was his fault sending documents that weren't readable and not providing his user name for you to help him.

I have no dog in this, I'm a customer just like the rest of you and if instead of being a nitwit and jumping to wild conclusions you did a little reading in this forum, you'd see that A) lots of people are cashing out regularly all the time (we are not all on the payroll LMAO), B) a number of these "issues" we've seen by posters such as yourself have indeed come back to being YOUR issue not Global's, when we've seen the end result, and C) I have been critical of Global in this subform as well when I felt it was due. When they disappeared from this forum to try and focus on the backlog of emails (a huge mistake imo) I started a thread called where is customer support? Not exactly a company man there lol.

The support response times to email inquiries have been too slow, and those are legit complaints. Screaming they are a scam and don't pay anyone, when that is clearly not the case, is ridiculous. Dismissing the myriad of payout reports in this forum as bogus simply because it suits you is equally as ridiculous.

I wish I were on the payroll, as a support manager. I would be happy to get your cash out expedited and wish you luck elsewhere.

THERE YOU GO FOLKS!!!
This is how it will all go down!

You'll deposit your money, play a bit, win hopefully, try to cash out, they'll send you a ID verification criteria to get paid, you'll send it, they'll never process the ID verification, They'll hold your deposit and winnings, you;ll send them a few emails, no responses, they'll still hold your money, you'll ask some questions on 2+2, you'll see stupid responses claiming for you to be "patient" from some idiots, you may get p***ed about them not paying you, you may decide to roast them on this forum, they'll pay you (we'll see about Kimbr's claim about getting paid), and then they will block you from playing on their site. Yup. I agree that I'm an ass**** about my money. I don't care what excuse this company comes up with about not getting paid. If you open your doors for business and take my cash, you'd better be able to pay it back as fast and furiously as you took it in. No excuses. That's business.

GREAT JOB GLOBAL POKER!!!
Still wanna play here?

Again, Kimbr's assertion is that I have been paid, and others' assertions are that it immediately goes through. Just logged into my PayPal, NADA. We'll still see about that.

I agree and I thank you for sharing your insight as well as your genuine concern. I admit that we're not doing too good on the Facebook front but I'm sure that once the new guys are done with the training, we'll be able address all queries in a timely manner.

I think it's actually my fault for not assuming that he's using his real name here. Not too many people do that.

Pretty sure she said within 12 hours it would be in your account. I know reading comprehension and math are probably not your thing so I'll spell it out for you. It hasn't been 12 hours.

Since almost no one uses their real name for their forum handle, at least no one who's even mildly internet savvy, you can't assume he did. I guess you can take a shot in the dark and look it up in your database anyway. Bad Kimbr, BAD! It's all your fault. lol

You are the one shining light in the sea of darkness. I just hate seeing the fishys leave the ocean before I hook them.

Again, another dog lot trying to dispel a truth. If you're "just a player" how would you know that my documents were so called "unreadable?" You privy to that info man? I think you are. Also, Kimbr looked me up by my NAME, which I think is funny, because I never gave (her?) my screen name. When you speak of problems, choose your words carefully. It DOES suit me to roast an ass**** that won't pay me MY money, and it DOES present a problem in a DIRECT fashion to the legitimacy of GP's asinine "Mission Statement", being "Get paid through PayPal." Well, it's time to GET PAID, and I don't want any more idiotic excuses from the peanut gallery, chiming in how I'm supposed to be nice about them potentially screwing me out of my money. Again, no excuses.

Oh yeah, for all you folks that may be reading this, since when did "players" have the authority of suggestion to ban another players account? Oh, PC country perhaps?

GREAT JOB GLOBAL!!!!

Everyone,
Holy Hell In A Handbasket!!!
Kimber got my screen name and information from....guess where folks? You absolutely won't believe this.....

CHECKING HER EMAIL AND ACTUALLY SENDING ONE!

Imagine that???!!

So, for all you non-believers? Let's go over this again, so you can make an informed decision about your buy-in with Global Poker.

I'm just a trolling bastard who didn't have a cash-out problem. Therefore, the account representative did not have an actual thread conversation with me about my account.
I should just be patient, at all times, with nothing to say and I should shut up at all times so I don't offend anyone and get my account banned.
There's nobody here that has a dog in this fight, because they came out of the woodwork to defend GP.
This thread of conversation did not exist between the Account Rep, I, and other "players" for you all to view.
What you are reading is an actual "farce", and it doesn't apply to ANYONE on this thread, although everyone is posting about it on FB, and on this thread, in regards to GP not paying, nor processing ID verifications.
ITS ALL A LIE FOLKS!!!!! What I'm saying is A LIE!!!!

I have a question for the Global Admin and/or any of the players here in this thread that play on Global Poker.

Okay, here goes: I go to my hand histories in Global Poker and it also has the ability to do

the video playback to watch that particular hand. I have a hand that I would like to post

here on 2+2 in the Pot Limit Omaha section but the problem / issue I am having is that

it shows all the players names as well as mine. I wish to post it in an anonymous

fashion showing myself as HERO and the other players anonymously as well.

Now, on pretty much ALL other sites or to whether I do this from my tracking software,

it is rather easy to do. Global Poker does not support / allow HUD's so I am asking

the Global Poker Administrator here in this thread as well as the other awesome players

here in this thread for help on this.

Thanks very much for allowing me to post this here in the Global Poker Thread !

Global Poker Rules baby !!!!!!!!!!!!!!

I'm privy to the forum, which is where I got that info lol:




Technically I didn't suggest, I begged. And stated what I would do if I had the authority to do so.

I have years of experience in customer service management and there are times when the best thing for your business is simply to refuse service and part ways with a customer. It sucks, as a business you never want to lose any customer, but there are times when that's what's best in the long run imho.

I'm sure you have nothing to worry about. The OP posted that he reported Global to paypal and the BBB as conducting fraudulent activity and scamming people, and I saw him playing in a tournament not long ago. If they didn't part ways with him I don't think they'll part ways with you.

You might want to explore the middle ground between this and what you have been doing. You can make your concerns known without rapid fire posts 10-15 minutes apart calling the site a scam, accusing anyone who disputes any of your assertions of being paid to do so, telling everyone they shouldn't play there, all with all-caps littered throughout your posts. None of this helps your cause. When people are considering playing at Global Poker, I highly doubt your posts have the effect you desire, since you have taken such an extreme position.

There's no question that Global has had some issues over the past few weeks getting behind with responding to emails and processing cashouts - they've admitted as much, more than once. More recently, they've been much better about responding in our forums, and hopefully they're working on email response times to match. What I imagine doesn't help their cause are people who fill their inboxes (and this forum) with redundant correspondence about the same issue. Regardless, I'm not aware of anyone else in this thread who hasn't had their issue resolved since they posted about it, which I think is the most important thing.

And yes, unlike the others you accused of having financial incentive to dispute any of your assertions, you could argue that I actually do have one. But I've tried to stick with the facts and avoid any bias in this post, aside from my own inherent bias in favour of calm and reason over hyperbole and hysteria.

Hey Everyone:
The level at which I had to be in their face to get my money and some response is absolutely atrocious on Global Poker's behalf. Please be aware that you may have to advocate on your own behalf to get your money. I chose not to be nice about this, especially to a company that withholds vital criteria, prior to taking in my money. Had this information been addressed, (ID Verification, ID Forms, Time-Frame of Processing, First Payout Average Time frame) prior to my deposit with them, I would have opted to still go with it and be absolutely fine with the outcome. But, no. They had to act shady from the get go. They spring this information on you only AFTER they take in your money, let you play on it, and rake it. When it comes time to cash out, you find out this criteria is in place and you do not have access to your money. You also find out that they do NOT move on this criteria with any sense of urgency, nor do they care. Also, to make things better for us, they make sure to NOT have a contact phone number, and make sure NOT to send you any emails, with an exception to an auto-reply, "Pound Sand" email.

Transparency is completely lacking, and that's where the problem began. Call me what you will now, but after my first deposit, I was actually happy with this site for a day, until I played the next and was told to go to hell on my cash out/smaller win. Yeah, that kind of boils peoples blood. So, I went along with it for a number of days and sent in their ID forms. Nothing, nothing, and more NOTHING......

Screw it. Time to forum bomb them and get my money back, or at least my deposit I made. I don't even care about the winnings at this point. Whatever.

This was just a test-fire situation anyways. I did read these blogs back from 2015 and back and figured they'd have these situations handled. NOPE! Same old story. Problems with getting paid.

You see, some of us just don't care about excuses or enjoy listening to people's BS after a purposeful omission of extremely important information REGARDING YOUR MONEY. Regardless of a 50, 500, or 50K deposit, it should be a relatively simple process. You tell people what's going on prior to the deposit, and they can make their decision accordingly. You do what you say you're going to do, and nobody gets pissed. Yeah, I called them out. I called them fraudulent, potential scam artists, and roasted them from my personal perspective. I have every right to do so. I did my part, but its OK that they didn't do theirs? Oh wait.....I have to give them exorbitant and clearly indefinite time frames to do their job, and be "patient with them" from their paid peanut defense gallery's assertion posts? WHAT??! Hell no. Pay that God damned cash out, and pay it yesterday. Who says I have to be nice about it, as well? After all, you purposefully lied to many of us, by way of direct omission of information sharing. You just opened up your American and Canadian market share, and can't even perform the basic functionality of running this site. There is an order of operations to basic business relations. However, Global seems to think that revenue gains and customer fund lock-outs are paramount success fixtures to a streamlined and successful business model by way of taking IN and not reciprocating the benefit OUT. Oh Joy! Let me just deposit THOUSANDS of dollars here!!!! I don't care what anyone says. I expect a payout when I hit the payout button! That means PAYOUT/PAY ME/GIVE ME MY MONEY. Not, "We'll just kinda get around to it, maybe, sorta, when we feel like doing it." If these are not your expectations folks, I feel extremely saddened for you. I demand that people be straight up with me, at all times. I'm not partial to half-stepping, nor anyone trying to be sneaky and hiding things when live money is in play. In most businesses, full disclosure is done and all scenarios are addressed. This one? Meh....They'll get around to to disclosing it to you......some day in 2020.

Anyways, after being in their face about my test-fire, they further solidified my suspicions of their cheekiness and strange business practices and promptly banned my account shortly thereafter because I "offended" them in my comment thread. If the situation were reversed, I would be doing EVERYTHING I could to make sure that these issues were handled in a timely fashion. If not, I would make it extremely clear to every potential client that this criterion was in place and timelines identified prior to taking in any amount of customers money. Also, since when is getting offended and banning somebody a GREAT business decision? It's not. You don't know if I'm a whale, or a tiny fish. You could be raking hundreds a day off my action, or very little. You don't know who's out here, and yes, they're testing your waters.

Want make it right? Probably not. But if you are interested, here's what should be done.

First and foremost, get your coders to write a pre-disclosure about your Identity Verification policy. Within this context, you also disclose an estimated and average timeline of that ID verification process, via data extrapolation averages of new accounts to finishing cash out requests. You do this PRIOR to giving the customer the option of buying in.

That's about it everyone! If you feel like talking a bunch of smack and discrediting any of my GP claims, peanut gallery, I'll be happy to meet you heads up NLHE, and the world can see you put your money where your mouth is. All Global has to do is come correct, and quit F***ING about with its customers in shady ways. Oh yeah, I still have to get paid first, and my account turned back on from the ban, if you care to do that. But Kimbr said it's on its way within 12 hours.

We shall see about that yet, and I'll update the forum tomorrow.
Take Care,
Andrew Munz
andrewmunz74

So I submitted my first cash out on Friday and all I have received so far to 2 separate emails are the same generic email telling me to wait 24-48 hours to process my request. There was no request for documents in the email. I waited 72 hours and still nothing. I sent yet another email and I get the same generic email with a different reference number saying to wait 24-48 hours.... I am quite frustrate at this point because I really like the site but I'm worried that I'm not going to get my money back. I'm glad I only played with a coupe hundred at this point instead of a couple thousand or more. I didn't really know what to do at this point.

Dude Andrew... youre a dumbass.. lmfao. No wonder nobody wants to deal with you

gluten.. i think you took a couple hundred off me.. keep my chips warm

Entirely agree....My guess is he's a scared little bitc$ who was bullied his entire childhood and now attempts to try and portray a tough guy image as a form of over compensation ie(little man who has to have a big truck). If this is actually how he handles himself in real world on a daily basis I'd have to assume he has his share of problems, so to a certain extent I pity the fool lol. Do us all a favor and never have children, one of you is plenty.

Their verification requirements in order to receive a cash out are pretty much standard across the industry with picture id and proof of address(utility bill) so I don't understand why your complaining about that.

If you would like to discuss your issues like a grown ass man, without spazing and making illogical, baseless claims I believe you'd have a more diserable outcome both in the real world and online.

Sent from my VS987 using Tapatalk

I played him several times and ILLusive always end up winning. One thing surprised me is he always end up winning the most crucial hand of the night. Whether head up, three way or four way, he always wound up with the dough in the final hand.

I've cashed several times so far and aside from the first one dealing with the account verification and all that(by the way, thanks Kimber), I cash out before bed and when I wake up it's in my PayPal account. 24 hrs later, its in the bank. Easy peasy

Andrew, you are the argument for birth control

Hey Everyone: Heads Up, AGAIN!

So after yesterdays exchange on the internet, getting in their face about my cash out, and Kimber banning my account on player requests (yeah, that actually did happen), the song still remains the same.

The PayPal money posted with a HOLD on acquisition, payment from a "Larry Escalante" and "VGW", until June 5th, 2017. That's when the actual funds will be processed. I guess GP decided to write me a post-dated "E-Check."

Again, just absolutely AMAZING me with unparalleled customer service!
And these people still are demanding that you be "patient with them" when they take in your money, let you play, RAKE YOUR ACTION, and give you the bird on cashing out with hiding the fact you have to have an ID verification done first (which never gets done unless you're an a$$**** about it) and then they'll get around to paying you.....(Again, you have to be MORE of an a$$**** about it)....

With ANOTHER POST-DATED HOLD on your funds!!!! Excellent! I still haven't been paid.

If you happen to be reading this post and are thinking about a buy-in with Global Poker, you may want to read back on my other posts of how much of a nightmare this is accessing your funds. You will see the chain of events unfold as you read to gain a better understanding of what this site is doing with its live money players. You be the judge of what you are willing to put up with, but I would also recommend reading others posts, as well. Often times, you will see players that have "dogs in the fight" to try and discredit these claims, but keep reading onward. You will see the same pattern of events also unfolding with others, as well. Please be informed about your decision to play at this site.

Take Care!
Andrew Munz

Hi, jacknstaxx. I think you'll need a video recording software to save the video and then another software to edit the video and cover the names of the other players.

You can also do this on your phone since most smartphones have a record screen option plus there are tons of free video editing software available as well.

Can you provide your GP username so I can check the status of your cash out request?

Anytime!

GlobalPokerCSKimbr Please look into ticket #742718 username= sciborg

ID and withdrawal request sent in on may 11th. and have heard nothing back