Quote:
Originally Posted by GlobalPokerCSadmin
Hi PTS1,
I was quite shocked when I read your post today as I have personally confirmed myself that that the RNG was certified before posting the comment above. With that in mind I went and did some research.
I did find that, as you posted above, somebody sent you the wrong information.
The customer service rep who contacted you used an old email to find the information to send for you and didn't realize they had made a mistake until I just spoke with them.
They are currently emailing you with the correct information which is, as posted above, that our RNG was certified on 15 Feb 2017 by iTechLabs.
Sorry for the mix up and thanks for your understanding.
Team Global Poker
Take his comments with a grain of salt. In the past, when phones numbers were provided there was no attempt to call and confirm prior discussions. There is just a steadfast need to forge ahead with accusations and nonsense. This is someone that somehow holds the belief that the winner is predetermined in advance of the cards being dealt, with no regard as to whether or not the player will even be in the hand. Several times I have asked why I was not credited with the pot when I was timed out with a full house and A/K was the recipient of
my winnings, since the best hand was predetermined and all. If not, I asked their 'team' to explain the level of AI where the software knew in advance that I was going to time out. All questions go unanswered.
Anyway, after doing some seriously deep investigation into this a couple of weeks ago, (aka, I went to iTechLabs' website), I was able to find this in the tool bar across the top of their page....
http://itechlabs.com.au/projects-clients/
Shows VGW on the client list. They also list PlayTech, William Hill's software, as a client, too.
Some phone numbers and people for conspiracy theorists to not reach out to:
+61 (0)3 9561 9955 Geoff in Australia
+44 (0)78 6661 8074 Neil in the UK
I'm not sure why anyone would think that iTech would provide the test results for a paying client, VGW or anyone else, to someone out of the blue is incredibly naive. Maybe iTech didn't do the RNG and instead the client relationship is based on catering corporate events. Perhaps,
the same software that is able to determine the precise decisions of an unknown amount of variables by up to 9 players knew that there would be this discussion and it placed VGW on the client list in advance.
There has been no attempt to understand what a sweepstakes business model looks like and the incorporation of an on-site digital currency. Whatever information on the certification is provided will not change any minds. If the actual test result were to be made public, the lab in Area 51 would likely determine that the MD5 checksum in line 4 contained an error and no supporting evidence will be used in that conclusion. You will then be tasked with demands to prove line 4 is correct.
But...
Why it was not stated initially that the certification was done prior to the comments is an issue though. Poker sites provide some commentary about segregated accounts and certification. The absence of any mention does not conflate to it not existing, but it does bring about unnecessary questions and looks like poor site management.