So whats going on with global is if I play 10 or more tables since they added the reload button i start to lag and the tables to freeze up. So as I begin to leave the tables close no problem but it shows I am still on the table in the tab. So the money never goes back into my account. Now when I try to open the table back up to sit the table wont open. So i told global about this situation and they keep telling me that they have no record of me being on the table. So if this is happening to you guys don't refresh your browser your money will be gone. Screen shot it and send it to global so they know a problem is going on. When I play 9 or less tables today I have had no problems with any tables freezing or any loss of money. I switched over to chrome and i think that might be part of the problem I am not sure. I cleaned out my cookies.

So I been playing on fire fox today with no issues. So if this happens to you screen shot the table showing in your tabs and have your mouse over the table showing that your trying to click it to open and it wont and that you lost your money on the table. When they look through hand history and see you have no history on the table they will know they have a tech issue that needs to be fixed. I don't recommend playing more then 9 tables this has happened to me twice now and they have no history of me being on the tables. And I am talking about cash games.

That's okay. It used to be my money.. Then yours.. now Globals.. GG

I've experienced a lot of lag for the first time ever over the last two days. Pretty sure it started after the first update this week. Fwiw I wasnt playing 10+ tables and was only using Firefox.

Yeah, they switched URLs (doesnt mean much) and likely switched servers. Their URL used to be public.global and now it is play.global.

3rd day in a row I've experienced lag. To explain it more clearly, the tables freeze and what you are seeing on your screen is not the current game state. You can still hear the alert sounds that it is your turn to act but a new hand may be in progress that you cannot see. To make matters worse you are still able to call, raise or fold even tho you cannot see the action. If this happens to you DO NOT just start clicking your mouse bc you may call a bet you are facing by accident.

All money was returned to my balance when I left the tables during lag. I confirmed every single table for ~8 hours of play and never once sat 10+ tables.

Ya under 10 tables it returns the balance I have had no issues the last 2 days. I don't think people know if they are losing their money though. You can actually close the tables and leave the site not knowing because the table does close out. But if you leave the tables and it still shows your on the the table in the tabs your money is frozen on the table If they don't notice in the tabs they are still on the table their money is not back in their account its frozen on the table. And since the table is frozen your money is stuck. And Global has no history of you being on the table when it is stuck like that. Its hard to spot it unless your not multi tabling and notice your balance is not updating and you actually look to see if any tabs show your still on the table you closed out from. The lag is the start of this problem. Then you close out tables and what happens is it shows your on the table in the tabs. And then try to open the table back up you can't.

So i just had another 50-60 bucks stolen out of my account today. ANother table froze. This time i screen shot it to prove I was on the table cause it showing in my tabs. I was leaving done with my session and i noticed my cashier looked short and see a tab of a table I was on. I try to open the table and i can't. I can't the other tables but i can't this one its stuck. So i screen shot it and emailed global. This is now over 100 dollars taken out my account from frozen cash game tables. ANd i am gonna put the screen shot on here if they don't pay me back. They are going state like before that i was never on the table but i have it showing i am on the table in the screen shot. My money is gone. Dont play cash games. If your table freezes your money is GONE. They messed up the cashier with their last maintenance. I only noticed this cause I knew my cashier was short and then i saw the tab still showing even though i closed the table. I am tired of this crap.I am having money stolen from me. This is absolutely ridiculous nonsense. I am so tilted right now. Trust me on this your money is being taken out of your account when you close the table but it still shows up on your tabs. I just refreshed and the table and money is gone. My cashier is not updating. They got bogus cashier stealing the players money. I have 100% proof of it now. I nkow their gonna email me back saying they have no record of me on the table and i will screen shot that with the tab showing i was on the table to show you guys what is going on.

ANd I am sure this has happened to you guys but your not noticing it cause you can close out the table and you wont notice the tab unless you realize your cashier looks off. If you see ANY table showing on the tabs after you close them all out your money stuck on the table and you can't get back on the table to get it off.

proof is in the puddin. You can see the upper left hand corner a table is showing up. The bottom area in task bar the table is missing. The table is frozen even though i closed out the table. The other tables I can open just fine except that one that i had over 2 stacks on. Money wont update in my cashier. I cleaned out cookies and cache ever ytime like global told me too from past times this has happened. I only caught this at last minute cause i thought it was odd i had losing session even though I stacked like 3 or 4 players. And i look up at last second to see in top left hand corner I am still on the table. Last few times global claimed their is no history of me being on these cash tables. This time I screen shot it and now they are calling it a mtt and everyone in this mtt had no issue. They don't care the tab is showing in upper left hand corner but no table box showing at the bottom on my task bar. They don't care I am showing proof their site is messed up. They are saying its on my end but i had no problem opening any other table except that particular one. Thats global poker in a nut shell. And for all you people who say there is no issue with global I have proof this time. Dont play cash game or your money will be stolen out of your account. Even with proof they don't want to credit me back. And I am not going to play anyways until they stop being hard headed and realize they have a issue since adding the reload button. This has probably happened a lot more times then I thought. I am sure some of you have reloaded your cashier wondering why you didn't make more money in the session thinking oh maybe its rake. Maybe this is also happening to you and your not noticing it. Cause the table will close out like its not frozen. But if you look at the upper left hand corner by the address bar if that table is still up your money is stuck on the table. Your money is gone

Where is your contact with support?

they are claiming now they cant see my attachment

So their response this time cause I showed proof i was on the table ( last few times claimed I was never on the tables) is that nobody else has this issue so its on my end. Not theirs. I said people don't know they have this issue cause the table closes out but still shows in the tabs. They don't see it when they are done playing. And that i can open any other table with no issue and close it out. But i can't on that one table. ITs a tech issue on their side cause I would not be able to perform actions on the other tables. So I am cashing out. I am done with the site. They are robbing you guys of your funds and doing it in slow increments.You guys can all see it. The table is not in the task bar but it showing in the tabs so your money is stuck on the table. And you can't open the table and when you refresh the cashier never up dates the money never goes back to your account. PLay at your own risk. I am pretty sure I lost a lot more money. What your looking at in the screen shot should never happen. If you close otu the table it should be gone in the task bar and in the upper tab. Its obvious glitch on their end. I freakin screen shot it for them. And I honestly would of not noticed it if i wasn't doing a br challenge paying close attention to my BR. Since they adde taht reload button I have had sessions I crushed I believe for 6-8 buyins to see I am only up 3 or 4 buyins. Its like wtf where is all the money. And i just close it out thinking ok maybe its going to rake or maybe I lost more then I thought. But I see whats going on now. This is proof you guys are being cheated. Its not like this stuff has not happened before but before it was all the tables and they would have to refund us money from all the tables. Now it just 1 or 2 doing it. This is straight up robbery directly from your account. so ya they updated everything alright. so now smaller amounts are sucked out off the cash tables so you don't notice it. Good way for them to pocket some money. MTTs I am sure are fine but cash tables they are robbing you of your money. So for now on when you guys close out the tables always look at the upper left hand corner by the address bar to see if the table is still showing. Then screen shot it and send it to global so they can't just say its me. They will have to refund back a lot of money. The problem is when your table freezes they dont see your hands in the hand history they are saying.

So someone was nice enough to give me the gaming commission of global poker to file a complaint.

They are licensed by the Malta Gambling Authority. So I sent my complaint and screen shot lets see whats done about this now. If you guys have any issues with Global Poker and they refuse to fix it then this is where you send you complaint. And again this is not a place to complain the sites rigged, rng or bots btw for you the people that swear up and down the rng its rigged. Its not. This is for serious issues with the site.

https://www.mga.org.mt/

And I want state on here that we have had numerous issues with leaving the tables and the money not going back to our accounts and Global paid us back but it was when it was on all the tables. The only difference is its 1 or 2 tables doing this now. Not all of them. So Global feels they don't have to to fix a glitch I caught with a screen shot on their cashier. The gaming commission has been sent the screen shot and my complaint and if they need more proof I will link all the complaints on 2+2 about past cashier issues that keep arising even though they supposedly fix it.

They have to fix this or I will make sure to tell you guys your playing on a site with a faulty cashier where if one of your tables freezes and you closed it out but its still on the tabs above your money is 100% wiped out from your account. Your going to be playing at your own risk going forward for cash games. I said it so many times to them they need new software that this software is not up to par for people to play poker on. I have had issues with paying the sb twice in sng on the bubble that cost me money I ended bubbling twice cause of that issue. I have had issues where I am signed up in a mtt and my money is taken but my mtt table wont open/ I remember some guy reraised me on the button i thought it was for 1200 and it was 12000 all of a sudden I am all in and out of the mtt not realizng he went allin cause the button covered up his bet sizing. Global response is that it only happens to me. Maybe i am just one of the few actually noticing these problems with the software.

Theses are very serious issues you can't have with online poker. They need new software. Global Poker makes millions with their site I am pretty sure they have money to make new software. I wont be on the site anymore until they get better software not update this junk.

Still no correspondence with Global posted.

And bye. No one cares if you're playing on the site or not.

I don't care if you don't care. I am sure not doing this for someone as dumb as you. Who are you to speak for everyone in poker community. Your a nobody that thinks hes a somebody and speaks for everyone. There is a ton of you delusional people on here like that. Seriously wtf is wrong some of these people on this forum. What you an angry global shill cause I caught them using a faulty cashier? You shills can't say much when I show proof. This isn't just the cashier thats the issue. I am going to tell the gaming commission about all of the issues. They are going to have to get new software. They are still looking at everything I am sending them

I said the mtts were ok i played one before i cashed out. So guess what happens. I get 1 card. I am on other sites playing cash and mtts while this is happening and I can't believe what I am seeing. I have 1 card thats it not even 2 cards in holdem mtt. If it was plo mtt i wonder if i only get 2 cards and get confused and think I am in a holdem mtt. I time bank down and i have to fold I don't see my other card. I screen shot that and sending that to the gaming commission too. And no I am not going to put every screen shot on here. I would be on here all night posting all the issues. This stuff is ridiculous. This is the worst software in the history of online poker. In the entire history of online poker I never had these kind of issues on even the worst sites possible. If they don't want to pay to get new software these are the issues players will face in the future. I want to see if the gaming commission will allow them to use this software before I start going up the ladder. I am not gonna allow them to use faulty software that takes money out of poker players pockets and think they can get away with it. I don't care about the money, but its their atttiude on how to handle it. They do what all these sites do blame it on your computer and you. When in reality its issue on their end. This is no where close to being over. I just wanted to update whats going on. And boozled up gambler should get off the rag before he responds to posts on 2+2

Do you have ad blocker on? Saw in another thread that the Ace of Diamonds is commonly blocked because it is seen as AD (like an Ad) so it is blocked.

That's perfect! Now he can play knowing what his missing card is. (But he did say his ad blocker is off for Global)
.

Awhile back I had the same issues with Global Poker. I would be up 6-10 buy-ins in a session and close out only to see 2 credited. I started screenshotting balances, etc and proved it was happening. One time they sent me $400 from the table as "courtesy". Since then they made an option in the menu to see transaction history and it has not happened to me.

With that said - can you provide transaction history for the table that is not closing down? Does it show up?

sometimes the balance refreshes a bit later. wait a couple mins and update and see if it is correct

So basically global poker is not responsible for any technical issues that happen on the site. Its in their tos that they are not responsible for anything that happens. So you play at your own risk. Their cashier definitely has serious issues and I know of other players with missing funds now. And since the table is missing and your stuck frozen their is no hand history to prove it. Its like the money vanishes from your account. And like i said you guys won't know cause when you close the table it closes but it stays stuck in the top left hand corner. And the money will not return back to your cashier. They wont fix this issue they are just going to let it keep happening. And it is happening but the players wont notice unless they pay attention to tables still being stuck in the top left hand corner after they close a table. I sent them several screen shots of the glitch and its amazing they wont fix it. They are just going to let this happen just like all their other glitches they have. As for the 1 card thing I have my ad blocker turned off. They need new software thats all. The software they are using is not up to par. It never has been, never was and never will be. So you guys play at your own risk. The gaming commission is allowing them to use bad software.

You can see in the screen shot hte table closes out. But in the top left hand corner the table is still showing that your on it. Your basically stuck on the table. So when you try to sit back on the table it wont let you. You can sit any other table but that particular table. And your funds are stuck on the table. When you refresh the money is not returned back to your account. And people don't notice because they close the table and it closes so you don't think your stuck on it. But in top left hand corner if it says your still on it after you close out your funds are now stuck and gone out of your account. And when you get stuck basically all your hand history on the table is gone. Cause they say they have no history of you being on the table. But i am sending them screen shots of it saying i was on the table in top left hand corner. They know its a glitch at this point. I am not the only one i am just one of the first to catch this. It will happen to everyone on cash tables at some point. Its just you guys catching on to it is the tough part to realize your frozen on the table.