Global Poker login issue - Page 6 - Global Poker -- Two Plus Two Poker Forums

i have been having the same issue. havent been able to login since the login page has changed. global has been giving me the run around sending me through the same troubleshooting steps over and over. when i try to login it keeps saying YOUR ACCOUNT HAS BEEN BLOCKED AFTER MULTIPLE CONSECUTIVE LOGIN ATTEMPTS. customer service seems to be ignoring me now. if i cant play at the site i at least want my money

10-09-2019 , 06:05 PM

#128

MothersMilk

journeyman

Join Date: Jan 2018 Posts: 200

Didn't work. More frustrated by the second.

I honestly feel like no one is going to be able to help, support is gone and i'm left in the dark with no way to get to my poker roll. There's no reason whatsoever for support to ignore me. This is complete insanity.

10-09-2019 , 06:18 PM

#129

datacedoe

journeyman

Join Date: Oct 2016 Posts: 287

Quote:

Originally Posted by MothersMilk

you can withdraw your funds if you have a phone with internet access. or try a different pc/laptop. i would make sure your pc's time is truly correct as that's what resolved the issue for myself and others.

10-09-2019 , 06:30 PM

#130

MothersMilk

journeyman

Join Date: Jan 2018 Posts: 200

Yeah man, just tried the time issue on two machines, it also does not work from my phone. Same thing happens. I select login with FB and it tries to get me to open a new account.

10-09-2019 , 06:33 PM

#131

MothersMilk

journeyman

Join Date: Jan 2018 Posts: 200

I'm at my wits end here. Festering.

10-10-2019 , 04:20 AM

#132

jack ury

stranger

Join Date: Nov 2010 Posts: 12

Been 5 days now, and still can only login on phone. When I try to login on computer I just get redirected to a blank screen with no login option. I've tried everything I have read in this thread and nothing works. Support still isn't answering of course. If anyone has any more ideas please lmk!

10-10-2019 , 06:25 AM

#133

JessLynn86

stranger

Join Date: Oct 2019 Posts: 12

Havent been able to access my account for a week and customer service keeps directing me to the helpdesk which i have a long ongoing ticket with. Please fix my account!!! This is absurd!!

10-10-2019 , 06:31 AM

#134

datacedoe

journeyman

Join Date: Oct 2016 Posts: 287

Quote:

Originally Posted by jack ury

see if this works for you:

Quote:

Originally Posted by zagerbomb

GOT IT TO WORK!! so my time was an hour off on my computer. all i had to do was update the time and the timezone. support finally tells me this after a week

10-10-2019 , 10:49 AM

#135

JessLynn86

stranger

Join Date: Oct 2019 Posts: 12

Ive tried the clock thing with no luck and still customer service is lacking

10-10-2019 , 10:25 PM

#136

MothersMilk

journeyman

Join Date: Jan 2018 Posts: 200

So this is it? Full week and they don't care? No support for players that can't login?

10-11-2019 , 05:56 AM

#137

JessLynn86

stranger

Join Date: Oct 2019 Posts: 12

Where is a customer service rep that knows what they are doing!? Zendesk is being less than helpful

10-11-2019 , 10:47 AM

#138

MothersMilk

journeyman

Join Date: Jan 2018 Posts: 200

Ok so at this point what should we do to get Supports 'Attention'? Would love suggestions.

10-11-2019 , 01:24 PM

#139

bwsnc1991

stranger

Join Date: Oct 2019 Posts: 3

Heard back this morning and now the rep was blaming it on Facebook API rather than their own problem. No idea how/when we’ll be able to get back on

Also that reply was 4 days after my last message

10-11-2019 , 01:28 PM

#140

MothersMilk

journeyman

Join Date: Jan 2018 Posts: 200

Listen, i'd love it if they just helped me setup the email and password login. I hit forgot password and nothing comes. Coming up with ideas to get attention here. I guess i'll start a thread asking for Kimbr's attention to start.

10-11-2019 , 01:41 PM

#141

bwsnc1991

stranger

Join Date: Oct 2019 Posts: 3

That’s what I’ve asked for twice in my last two replies and they just Ignore the idea. Or just let me make a new account and transfer the cash from my current one into the new one. Problem is I have a new rep replying every time so there’s no consistent thread/convo

10-14-2019 , 11:09 PM

#142

k1ngzer0

stranger

Join Date: Nov 2011 Posts: 4

Have been locked out of my account for over a week now. Login using the new portal and was redirected to a blank screen

Changed my time zone on Date/Time Settings for an entirely unrelated issue and can now access the site and play poker again.

10-15-2019 , 03:04 PM

#143

globalpokersucks

stranger

Join Date: Oct 2019 Posts: 3

I have been having the same problems as you guys, 3 unanswered follow ups at this point in 8+ days. Account was frozen a few days ago because of this login BS issue and my funds are inaccessible. It almost feels like a class action lawsuit at some point, because this is a legitimate business making real money.

10-15-2019 , 03:28 PM

#144

MothersMilk

journeyman

Join Date: Jan 2018 Posts: 200

Update on me: I'm finally in. The main support specialist that helped me was 'Isobel'. It took a lot of back and forth but we ended up creating a manual login for me and I no longer login with Facebook.

10-15-2019 , 11:18 PM

#145

SourSausage

stranger

Join Date: Jul 2012 Posts: 12

Nice, good to hear MothersMilk.

I'm having the same issue basically. I've only been playing for a few months but never with any issues until today. Basically on my chrome browser, using windows 7, I go through the login screen and it just brings up a blank black screen and the page never loads at all. I emailed them but haven't heard back.

Tried to synch my clock/time/date settings to the internet, didnt seem to help. Also tried clearing all my browser data, to no avail.

Anyone else have any ideas? Appreciate it in advance.

Using Chrome (tried firefox too, same problem) - Windows 7 - SOURSAUSAGE is the username

Last edited by SourSausage; 10-15-2019 at 11:43 PM. Reason: Forgot a few points

10-15-2019 , 11:50 PM

#146

SourSausage

stranger

Join Date: Jul 2012 Posts: 12

Jesus christ, tried the synching the time/clock thing - did NOT work.

BUT THEN, googled my current global time according to google and my clock was ONE minute off - I changed it manually (without synching) and closed all my tabs/browsers.

Restarted and bang, she loaded right up. LMFAO. Happy and pissed at the same time.

10-16-2019 , 08:16 PM

#147

Max Jam

journeyman

Join Date: Jan 2010 Posts: 243

For blank screen and/or missing login screen or register screen on various mobile browsers:

updating Chrome in the App Store worked for me. I had factory reset the Android mobile phone.