I just sent over a screenshot of the error message to global.... waiting for a response from them...

Got this from Global this morning but it's still not working.

"Phoebe (Global Poker)
Oct 5, 10:18 AM AWST

Hi there,

Thank you for contacting Global Poker!

We would like to inform you that your account is active without any restrictions and you should be able to access the account and play.

Before longing in, we suggest you refresh your account using the steps below:

1. Clear the cache and history of your browser
2. Close the browser and relaunch the website
3. Try to log in again and make sure to use Chrome for best gaming experience using Laptop or Desktop

Since you mode of log in is under Facebook, we suggest you click log in with Facebook button to enter your account.



If you are still getting error after the basic troubleshooting, please send us a screenshot so we can check.

Please feel free to contact us if you have other questions.
Kind regards,
Phoebe"

I’m getting the same run around, I sent a screenshot in a few hours ago to them

Thank you Global... my account is finally unlocked.

I have done everything on my side to try to fix this issue, I’ve even changed the password on my Facebook account, made sure all other computers were logged
off of account. I’m very irritated that I’ve been asked for a screenshot of the error screen instead of me being told this issue was being worked on and to be patient. I’m suppose to play live event on the 17th and “representing” global, but it’s quite an issue to “represent” a site that I can’t even log into.

We'll get in Crusey. Just a matter of 'when' LOL

Still nothing........day 5? or 4. i even lost track of how long i've been waiting for this issue to be fixed. contacted support many times and nothing. complete horse ****.

i just sent another message to support and got this within minutes

Hello ******,

Thank you for contacting the Global Poker Customer Service Team.

We are unable to provide you with any assistance due to the offensive language used in your message.

Please send us your concern in an appropriate manner and we will attempt to resolve any outstanding issues in a prompt manner.

Have a pleasant day.

Kind regards,

Global Poker Customer Service Team

i sent a message in an appropriate manner and got this.....

Hello ******,

Thank you for contacting the Global Poker Support Team.

We would like to take this chance to direct you to our Help Center (https://chumbacasino.zendesk.com/hc/en-us) for assistance on frequently asked questions and any current service updates. If your query requires assistance from a Support representative, please submit a request through the top right corner of the Help Center or by clicking on the Support widget at the bottom of the page.

Please note that your Help Center login credentials are not the same as your website details. Please click on the "Get a password" link on the sign in form (https://chumbacasino.zendesk.com/hc/en-us) to login to your account.

For a speedy resolution to your concern, please do not raise multiple tickets relating to the same issue. You may add comments to your ticket online through the Help Center link above.

Have a pleasant day.

Kind regards,

The Global Poker Support Team

I’m just nervous especially with that new Ring Leader promotion starting on Monday that I want to definitely try and make a decent finish on .

Yeah dude I’d just keep things professional with them even though it is irritating, it’s not like a withdraw vanished in thin air and you weren’t getting a response (which has happened on other sites) so things could be worse...

I still can't log in, or even access a log in screen.

Is it Global's intention to permanently block safari?
If so, that's going to lock out a lot of their recreational players.

Have you tried clearing your history /cookies , mine was doing that, but
know I’m at where I get an error message when it loads

I'm completely unable to login and play on my computer. I've tried clearing cache/cookies, different browsers, and updating Java/Flash. After the login screen I'm just stuck at the blurry background. I can login and play just fine on my phone though.

Hey Kimber.. so i tried emailing global and they took over 36 hrs to respond the first time and didnt really help at all.. is there anyway u could help me with my account? The other day i tried to log on and it didnt work and said to contact global then i was reading on the site and it said to go into fb and delete global off there and try again.. so i did and now it goes to screen to create a new account which i didnt do.. and ive been waiting for global to help.me but never responds to my emails.. is there ne way u could message me and help me or something thanks!!!

Or can any global admin help me please with this issue?

Dude there's a 4 page thread about this. https://forumserver.twoplustwo.com/2...55/index4.html

It’s been almost 24 hours waiting for a response ��

yea......going on 5 days for me

Still nada, zip and zilch.

We were all banned, it’s the only thing that makes sense ��

well considering i can log in on my phone, i don't think that's the case. this is absolutely ridiculous. global rep pops his head in for a hot minute and then vanishes.

i've done everything they have suggested i do and i still can't log in on my desktop. and now there is no word from them. unbelievable.....

it is completely unacceptable. between the their customer service, the rake, playthrough bs, no rewards, withdrawal wait times, I am about ready to take my money off and never look back

+1. Absolutely inexcusable by Global. They are lucky they cater to a broken US online poker economy or they would have gone under long, long ago.

OMG I just figured it out for myself!!!! Such an easy fix, would of been super nice with instructions! Basically you need to go to Facebook desktop, go to settings, then apps and websites, find global poker app on list,
Remove global poker app. Delete your browsers cookies and close out of your browser. Open it back up and try and log in.

If anyone is still having trouble send me a PM but most of use need to delete Facebook and browser cookies and it should work.