Global Poker just straight up stole $8000 from me.

When I opened and was verifying the account, I gave everything they asked for, obviously, or else they wouldn’t have let me play and cash out.

I’m a US resident. I’m also an international man. Perhaps I’ve yet to log in from the US.

The thieving scamming crooks at Global now cite T&C clause 3.3: “you have attempted to mislead us in relation to your real location.”

NOTHING could be further from the truth. The only misleading done here is by the scamming thieving scumbags who make you think they're running a trustworthy enterprise.

My FIRST correspondence with these scamming thieving scumbags, Jan 2019:

“I'm a US citizen abroad who still maintains a US residence. When opening my account yesterday, I listed my (foreign) address. Also, when attempting to make my first deposit, I was asked for an address. I think it said they only needed this one time. I entered my (foreign) address again. Will either of the above items prevent me from being able to make withdrawals into my US bank account? If yes, is it possible to change all relevant addresses to the US?”

and

“I'm a US citizen who lives abroad but maintains a US residence. When I opened my account 2 days ago, I put a (foreign) address. I now understand that I need a US address to withdraw funds. Can I change my account address and have it verified now? Because I don't want to play for a long time, only to find out later that there is something wrong with my documents and that I won't be able to cash out.” [wow talk about ****ing prescience here]

and

Global: "we have noticed that the address on your bank statement is different from your account's registered address..."

Me: “I'm a US citizen and I maintain a US residence, but I spend time abroad here and there. As I am currently in xxxx, I put my xxxx address when I opened my Global Poker account. But when I learned that cashouts are only available to US and Canada residents, that prompted me to send you this request with the intention of changing my account address/country. I will send my US passport upon request.”

I was verified fast, ZERO trouble.

I proceeded to play and cash out to my bank account dozens of times without a single hitch.

March 2020, out of the blue: “Our systems have flagged that your account has been used to log in from outside your stated country of residence. To ensure the security of your account, please let us know the reason for the unusual account activity outside of the US (e.g. whether you have moved recently, are traveling, etc). This information helps us keep your account secure.”

Their purpose is to keep my account secure? The only security I need is from the ****ing wretched thieving scamming pieces of **** scum running this ****ing scamming site.

I reply: “I am traveling in xxxx.”

Global: “Thank you for providing us the reason for the unusual account activity outside of the US. Your account is now clear and you may continue playing on our site.”

Ok, all good. I kept cashing out with no problems.

Several weeks later, a cashout gets held up due to my location.

Me: “As I informed Global when you inquired to me on March 19, I am traveling in xxxx for an indefinite period of time. I have made redemptions from overseas with no problems, including my previous one, which was approved the same day I requested this one. And I have played from overseas with no problem, and I am currently allowed to play with no problem. Has there been a sudden policy change without any advance notice? I hope not.”

Ok, all good, proceed.

A day later, a redemption request gets canceled for the same reason.

Again, I explain, “I am traveling in xxxx for an indefinite period of time.”

Ok, new redemption request approved. “don't worry we have now placed a note in your account to process any future redemption request regardless of your xxxx location.”

A week later, another redemption. I send an email at the same time, so as to prevent a holdup (I hadn’t read their previous comment).

Ok, redemption approved.

A couple days later, another redemption, another email from me.

Ok, redemption approved. “There is no need to worry, as your account is already good for redemption even you are currently travelling in xxxx. A note is already posted on your account for this.”

And THAT'S IT. No warning. No sign of trouble. No “take your money and go”. I’m in the middle of a game, booted, account blocked, funds stolen.

“We are exercising our rights pursuant to clauses 18.2 and 18.4 of the T&Cs by permanently deactivating your Global Poker account and voiding all Gold Coins and Sweeps Coins remaining in the account. Regards, Rolandas, Global Poker Game Integrity”

Pure ****ing theft.

I get the anger for sure, but posts like that are not overly conducive in engaging reps or sites in helping.

Take a breath and without the drama or emotion, lay out what happened and maybe someone can help, possibly me, maybe someone else.

If I understand correctly, your travels flagged the account and they closed it on you?

Good choice of a screen name three years ago. Perhaps this is a self fulfilling prophecy.

I don't understand why it should matter where he is in the first place. Unless they think somebody else logged kn kn the account which is easily cleared up by them asking "is everything okay with your account? Just checking and making sure this is really you."

Why does it even matter as long as he is still playing from somewhere that they allow?

They banned me for playing while traveling last year. They allowed me to cash out. They never even sent me a warning, just randomly got a email "your account is under investigation" they never even gave me a reason took like a month to hear back treated me like a criminal. Also what I read on the forums made it sound like playing outside of the USA and cashing out not a big deal as people asked about it.

I cashed out many times traveling before that happened and actually got it banned after a couple cash outs in America. They also banned some other players at the same time, but then some of the players who were under investigation who played overseas didnt get banned(there was a thread made around the time). They just have a completely inconsistent policy.

Sounds like they knew you were playing and didnt tell you not to do it. Seems like they make it confusing with what the policy is and pick and choose who to ban without consistency. If the policy is not to be allowed then they should of straight told you right away. Bovada has locked my account before and told me to call them when I get home to unlock. The policy of saying its ok then randomly deciding to ban isnt right. It sure as hell isnt right to confiscate money over that.

Good luck getting your money back OP.

Posting your screenname/alias will allow an employee there who reads these threads to know who you are and look into your case for you (or pass it to someone who can look into it)

I think, not positive, their security is automated and just flags based on IP address.

The fact that OP has gone back and forth a handful of times over this exact issue has to be infuriating. Of course, I think it is to be expected that the networks still do this.

If it is 100% as stated, he they should be able to get it resolved. Pretty risky for GP to pull something in the US market which leads one to believe this was auto generated.

They said they did an investigation, and cited T&C 3.3. Didn't seem automated.

Don't know what the clause is, be home in hour or so. I have lots of contact I do I can PM you

Just looked at 3.3, that is the location VPN clause. My guess is it is automated because....easier for them. Of that is the case, should have no issues getting it resolved. Might be best to VPN from the US in the future. Never, ever, did I think I'd tell someone to play online poker VPN in from the US. Seen it all.....

I'll PM you a list of direct contact info later. State your case, clear and with as little emotion as possible, even ci trite and confused. Honey will get you much much further than the whip on this stuff. Global has good people there, really. I would almost be surprised if they dod jot resolve it for you, unless there is something else.

Basically, they think you are playing from a restricted location and you have a track record of discussing and resolving this problem.

Global Poker just straight up stole $8000 from me.

When I opened and was verifying the account, I gave everything they asked for, obviously, or else they wouldn’t have let me play and cash out.

I’m a US resident. I’m also an international man. Perhaps I’ve yet to log in from the US.

The thieving scamming crooks at Global now cite T&C clause 3.3: “you have attempted to mislead us in relation to your real location.”

NOTHING could be further from the truth. The only misleading done here is by the scamming thieving scumbags who make you think they're running a trustworthy enterprise.

My FIRST correspondence with these scamming thieving scumbags, Jan 2019:

“I'm a US citizen abroad who still maintains a US residence. When opening my account yesterday, I listed my (foreign) address. Also, when attempting to make my first deposit, I was asked for an address. I think it said they only needed this one time. I entered my (foreign) address again. Will either of the above items prevent me from being able to make withdrawals into my US bank account? If yes, is it possible to change all relevant addresses to the US?”

and

“I'm a US citizen who lives abroad but maintains a US residence. When I opened my account 2 days ago, I put a (foreign) address. I now understand that I need a US address to withdraw funds. Can I change my account address and have it verified now? Because I don't want to play for a long time, only to find out later that there is something wrong with my documents and that I won't be able to cash out.” [wow talk about ****ing prescience here]

and

Global: "we have noticed that the address on your bank statement is different from your account's registered address..."

Me: “I'm a US citizen and I maintain a US residence, but I spend time abroad here and there. As I am currently in xxxx, I put my xxxx address when I opened my Global Poker account. But when I learned that cashouts are only available to US and Canada residents, that prompted me to send you this request with the intention of changing my account address/country. I will send my US passport upon request.”

I was verified fast, ZERO trouble.

I proceeded to play and cash out to my bank account dozens of times without a single hitch.

March 2020, out of the blue: “Our systems have flagged that your account has been used to log in from outside your stated country of residence. To ensure the security of your account, please let us know the reason for the unusual account activity outside of the US (e.g. whether you have moved recently, are traveling, etc). This information helps us keep your account secure.”

Their purpose is to keep my account secure? The only security I need is from the ****ing wretched thieving scamming pieces of **** scum running this ****ing scamming site.

I reply: “I am traveling in xxxx.”

Global: “Thank you for providing us the reason for the unusual account activity outside of the US. Your account is now clear and you may continue playing on our site.”

Ok, all good. I kept cashing out with no problems.

Several weeks later, a cashout gets held up due to my location.

Me: “As I informed Global when you inquired to me on March 19, I am traveling in xxxx for an indefinite period of time. I have made redemptions from overseas with no problems, including my previous one, which was approved the same day I requested this one. And I have played from overseas with no problem, and I am currently allowed to play with no problem. Has there been a sudden policy change without any advance notice? I hope not.”

Ok, all good, proceed.

A day later, a redemption request gets canceled for the same reason.

Again, I explain, “I am traveling in xxxx for an indefinite period of time.”

Ok, new redemption request approved. “don't worry we have now placed a note in your account to process any future redemption request regardless of your xxxx location.”

A week later, another redemption. I send an email at the same time, so as to prevent a holdup (I hadn’t read their previous comment).

Ok, redemption approved.

A couple days later, another redemption, another email from me.

Ok, redemption approved. “There is no need to worry, as your account is already good for redemption even you are currently travelling in xxxx. A note is already posted on your account for this.”

And THAT'S IT. No warning. No sign of trouble. No “take your money and go”. I’m in the middle of a game, booted, account blocked, funds stolen.

“We are exercising our rights pursuant to clauses 18.2 and 18.4 of the T&Cs by permanently deactivating your Global Poker account and voiding all Gold Coins and Sweeps Coins remaining in the account. Regards, Rolandas, Global Poker Game Integrity”

Pure ****ing theft.

my screenname: "thanksbuddy"

Something about you seems very fishy. It’s no wonder you are having issues.

I thought using a VPN was prohibited on Global.
Sounds to me that that is the problem.

And yeah, if you’re trying to get this resolved, you might want to take a deep breathe and approach it more calmly.

Logging in randomly from different countries is a huge red flag. Logging in randomly from different countries using a VPN is an even bigger red flag.

You are not being honest about this.

Why are you playing on a US site overseas ? Just open one in Europe play there when overseas. This is a simple fix.

Never used VPN. You didn't read correctly.

Why did OP repost his same OP copy pasta again

Because I initially didn't see there was a Global Poker "section" within the Internet Poker forum (is that right?). So I was hoping to make my post as visible as possible. Moderator can delete as appropriate.

this would be the last site I would want to play on if I wasn't in the US and had the option to play on Party or Stars

That is probably because you aren't familiar with PS or PP. Grass is always greener though, huh?

So you've been on the site since Jan 2019, and possibly never played from the US? If your main residence is the US, why would you always always play in another country and only while traveling? Or maybe I'm missing something. If you've only played a few times that might make sense.

1. ELIGIBILITY TO PLAY GLOBAL POKER
1.1. Global Poker sweepstakes (Sweepstakes Promotions) is only open to legal residents of the United States (including District of Columbia but
excluding outlying territories and the State of Washington) (the United States) and Canada (excluding residents of the province of Quebec),
who are at least eighteen (18) years old or the age of majo

Resident -noun
1.
a person who lives somewhere permanently or on a long-term basis.

They assumed you were traveling at first, now realized you live in a different country but still have an address here.

OP clearly started he is a US resident, has correspondence with GP regarding it, too.

What is your point?

He also says “I'm a US citizen who lives abroad but maintains a US residence. ",

That conflicts with his other statements IMHO. Is someone who lives abroad a resident of the US?

Really?

Of course you can maintain your citizenship. What if you work for a multinational and travel for business? I have a defense contractor that relocates every 6 to 9 months.