I emailed
support@globalpoker.com bc I have an issue and I get an immediate response which is this:
Quote:
Thank you for contacting the Global Poker Support Team.
We would like to take this chance to direct you to our Help Center (https://globalpoker.zendesk.com/hc/) for assistance on frequently asked questions and any current service updates. If your query requires assistance from a Support representative, please submit a request through the top right corner of the Help Center or by clicking on the Support widget at the bottom of the page.
Please note that your Help Center login credentials are not the same as your website details. Please click on the "Get a password" link on the sign in form ((https://globalpoker.zendesk.com/hc/) to login to your account.
For a speedy resolution to your concern, please do not raise multiple tickets relating to the same issue. You may add comments to your ticket online through the Help Center link above.
wtf?
Listen, I don't have ****ing time for dumb **** like this. Customer support should be very simple. You have live support with people who aren't dumb and can think critically and/or you have an email address I can send inquiries to and you have a team of non morons who answer them as quickly and effectively as possible. That's it. If you're gonna send me an immediate response, canned reply, then just simply acknowledge you received my inquiry. I don't need all this other noise...
I'm not going to a web page to click on a link to lead me to some place where apparently I have to log in with different credentials than I do to play poker on Global. Nobody feels like dealing with any of that ****. Ain't nobody got time for that!
People don't email support questions that the FAQ solves. They email them for questions the FAQ doesn't solve. You don't need to tell us you have an FAQ...
I don't know what happened to this site over the past month or two, but ever since they started screwing around with their "new felt" and surge games, I have been having nothing but problems with glitches everywhere, seemingly once or twice every week. I'm almost fed up with this nonsense. I'd have completely moved my business elsewhere by now if I wasn't actually making a profit on this site
For the love of the poker gods, please clean up your act, Global!