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Global Poker Improvement Thread Global Poker Improvement Thread

02-01-2020 , 12:46 PM
Does anyone else have major problems with Global on Firefox browser?
02-01-2020 , 01:34 PM
I downloaded Opera solely because Global and Firefox didn't get along and I hate Chrome.
02-02-2020 , 03:07 PM
Disconnections as of late have been frustrating. Have been a fanboy of Global for nearly 2 years and have dealt with various glitches with a grin but when you can't even play... Hope it's resolved for the beginning of the upcoming series. Brutal.
02-02-2020 , 03:08 PM
Quote:
Originally Posted by loveskunk
Disconnections as of late have been frustrating. Have been a fanboy of Global for nearly 2 years and have dealt with various glitches with a grin but when you can't even play... Hope it's resolved for the beginning of the upcoming series. Brutal.
Very brutal. Sites messed up right now for everyone I think. This happens way too often it's beyond frustrating.
02-02-2020 , 03:09 PM
disconnects and likely more refunds needed as I am sure balances won't be updated correctly. Not good
02-02-2020 , 03:12 PM
Quote:
Originally Posted by loveskunk
Disconnections as of late have been frustrating. Have been a fanboy of Global for nearly 2 years and have dealt with various glitches with a grin but when you can't even play... Hope it's resolved for the beginning of the upcoming series. Brutal.
You can wish in one hand and **** in the other and see which one fills up first. This site is a joke. Don't even have the proper infrastructure to run a 3k player freeroll.
02-02-2020 , 03:15 PM
Does the entire site go down or just people that were in the freeroll?
02-02-2020 , 03:16 PM
Quote:
Originally Posted by Travo
Does the entire site go down or just people that were in the freeroll?
i was in the freeroll and another one....think the freeroll overloaded them be my guess
02-02-2020 , 03:17 PM
when will the site be back up?
02-02-2020 , 03:19 PM
had the loading bar come up twice since crash, gets to 100 and just sits there
02-02-2020 , 03:23 PM
Didn't this happen a few weeks ago for a big tournament on Sunday? Was the site down the entire day that time?
02-13-2020 , 07:23 PM
I emailed support@globalpoker.com bc I have an issue and I get an immediate response which is this:

Quote:
Thank you for contacting the Global Poker Support Team.

We would like to take this chance to direct you to our Help Center (https://globalpoker.zendesk.com/hc/) for assistance on frequently asked questions and any current service updates. If your query requires assistance from a Support representative, please submit a request through the top right corner of the Help Center or by clicking on the Support widget at the bottom of the page.

Please note that your Help Center login credentials are not the same as your website details. Please click on the "Get a password" link on the sign in form ((https://globalpoker.zendesk.com/hc/) to login to your account.

For a speedy resolution to your concern, please do not raise multiple tickets relating to the same issue. You may add comments to your ticket online through the Help Center link above.
wtf?

Listen, I don't have ****ing time for dumb **** like this. Customer support should be very simple. You have live support with people who aren't dumb and can think critically and/or you have an email address I can send inquiries to and you have a team of non morons who answer them as quickly and effectively as possible. That's it. If you're gonna send me an immediate response, canned reply, then just simply acknowledge you received my inquiry. I don't need all this other noise...

I'm not going to a web page to click on a link to lead me to some place where apparently I have to log in with different credentials than I do to play poker on Global. Nobody feels like dealing with any of that ****. Ain't nobody got time for that!

People don't email support questions that the FAQ solves. They email them for questions the FAQ doesn't solve. You don't need to tell us you have an FAQ...

I don't know what happened to this site over the past month or two, but ever since they started screwing around with their "new felt" and surge games, I have been having nothing but problems with glitches everywhere, seemingly once or twice every week. I'm almost fed up with this nonsense. I'd have completely moved my business elsewhere by now if I wasn't actually making a profit on this site

For the love of the poker gods, please clean up your act, Global!
02-13-2020 , 09:23 PM
Stop pushing the new felt on me. It's horrible. The current one is great, but you could replace the 1/2 button with a 1/3 or 1/4.
02-14-2020 , 02:54 AM
Please add an $11 Reg Speed 9 man SNG to the lobby.

The gap from $6 to $22 is too wide.

The popularity of the $6 Maggie's in comparison to the $22 Sonia's is HUGE.

Anyone have an idea where the best place to talk to someone about this or is it best for us to just rant in these threads to ourselves?
02-16-2020 , 06:06 PM
All I want is industry standard synchronized breaks, a lobby button, and a check/fold action button that appears after I initially check. Oh yeah, how great would it be if tables popped to front when its your turn.
02-16-2020 , 06:37 PM
Quote:
Originally Posted by buttfracker
All I want is industry standard synchronized breaks, a lobby button, and a check/fold action button that appears after I initially check. Oh yeah, how great would it be if tables popped to front when its your turn.
Imagine cascading tables
02-18-2020 , 12:17 PM
There a way to report chat? Does it matter? Some n-bombs getting dropped on two NL100 tables today by JW2323.
02-18-2020 , 05:34 PM
So is Firefox unable to tile tables for everyone else? Or is it a comp issue on my end?
02-21-2020 , 05:41 AM
higher stakes mtt's. one $200+ a week is just not enough to get me to the site and play around. Also accepting BTC
02-23-2020 , 03:13 AM
Quote:
Originally Posted by BreckGoat

Anyone have an idea where the best place to talk to someone about this or is it best for us to just rant in these threads to ourselves?
This is a pretty good place to post about it. Still a lot to catch up on. TY for sharing.
02-23-2020 , 04:09 PM
mtt's don't spawn automatically? wtf is this trash software lmao
02-23-2020 , 05:26 PM
everytime I get moved to a new mtt table my table just closes and I have to manually re open my new table. the software can't really be this bad?
02-23-2020 , 08:20 PM
Hey,
is there still only bank withdrawals on Global?
02-23-2020 , 09:00 PM
Quote:
Originally Posted by tgiggity
everytime I get moved to a new mtt table my table just closes and I have to manually re open my new table. the software can't really be this bad?
never had this problem. Do you have ad blocker on?
02-23-2020 , 09:37 PM
Quote:
Originally Posted by Rutledge Smitty
never had this problem. Do you have ad blocker on?
no, don't have any ad blocker

      
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