MAKE GLOBAL POKER GREAT AGAIN - Excruciatingly Slow Customer Support
- Nearly Dead Traffic At Mid & Low Stakes
- Removing Paypal
- 10/20 Cash Tables Removed + 9-Man Hyper SNGs Removed
- Highest Rake Bar None
- "Ship-It" Series (Fund $weeps Back Into Accounts Instead OR Do A WSOP Satellite?)
- Debit / Credit Cards Denied Via 3D Processor
- Cash-out Issues, Month+ Bank Verification Process
- Skrill Doing Virtually Nothing For Site Traffic
- Jackpot Taking Traffic Away From Main Lobby
Since around February 2018 I've been a player on Global and to see its downfall throughout the past year and change has been pretty devastating to say the least. Currently considering moving main poker sites and have been a diehard advocate of Global since its inception (even preached my trust in them during the PayPal removal era).
The disconnect Global currently has with its playerbase (outside of Kimbr on these forums) is life-threatening to its economy as a whole. I've seen countless amounts of threads stating that Global takes 4+ days to respond to tickets, which is absurd considering they used to get back at players within the hour. How is this recreationally friendly in any way? No new player that is already having issues or experiencing anxiety within their cash-out wants to jump through flaming hoops within support just to have a slight hope of getting their money while they're completely in the dark! Read the cash-out verification thread recently and you can see issues with people attempting to withdrawal for the first time - taking MONTHS, despite the player doing everything correctly, the problem seems to be on Global or WorldPay's end and it never even gets brought to light.
Card transactions are suddenly not working? Despite people using the same cards they did for months on end with it processing correctly? For real? Why are users now getting denied on attempting to put money onto the site? I've attempted to deposit with both Skrill and my Debit Card / Bank Account and have been denied multiple times. This needs to be fixed as my card never had an issue to begin with. How many recreational players are going to attempt to contact their bank? I'm not even sure if mine will work after I reach out, as it hasn't worked for others!
Global needs a complete customer service re-haul and assurance that funds can be put into their site seamlessly. We need better promotions that can bring recreational players back to play. A better tournament schedule / structure. Cash game tables rarely get over 8 full 6-max rings going at any given time throughout the day, at ANY stake. Global used to easily have 20+ running throughout nearly every stake.
What is going on? As a diehard fan of this site, I'm about to bottom out and move somewhere else.
Don't get mistaken as this being a thread to only *****. Looking for intelligent ideas from 2+2's userbase with actual conviction through Global's staff to get people playing again.
Last edited by z00ted; 04-11-2019 at 08:36 AM.