Good luck getting anyone from Global Poker to respond to your emails. No phone numbers to call. Starting to think its a scam. I am trying to switch over my bank account so I can withdraw but they're ignoring my emails. It's been over a month of trying.

Send me Zendesk ticket ID via DM.

It's a bummer that basic clerical issues can't be resolved via ZenDesk and issues have to be addressed on 2p2. Lots of the Global population doesn't know 2p2 exists.

All things considered I bet GP has a pretty good response rate, time, and resolves a high percentage of issues. I've used CS a few times and got to the correct result eventually if not right away. To say it is non-existent is silly.

4 years+ in it's not a scam, but treat it with the healthy understanding of the online poker environment we've been in here in the US since, well, forever. GP is as good as it gets since the Stars days pre Black Friday.

We are aware of the delays that affect some of our customers and we know how frustrating it is because it also affects some of the internal stakeholders workflows and day-to-day tasks. This is not a desired state for any of us, however please note that our verifications team services 3 brands and is under a high workload for the last few months, particularly now with another COVID outbreak. They are working on Zendesk queues on First-In, First-Out principle, so if you didn't get a response and you've sent a follow-up, your thread is updated and therefore sent back to the end of the existing queue which delays the response further.

Good to know. Contact support to follow-up and you go to the back of the line. Got it. Thanks

It's likely a technical adjustment because often, a follow up is to tell CS that the customer doesn't need their services any longer (a payout was received or the issue resolved some other way).