Unfortunately and fortunately, you're dealing with incompetence. Fortunately because they aren't out to steal your money. Unfortunate, because they can't figure out wtf they're doing in some cases.

The ACH transfers are sent in a batch, large group of transfers at one time to same receiving bank. You need to give your bank the sender and their bank name, date, amount, and Standard Entry Code if possible. That is a three digit code that designates how it was processed. You also want the 'trace number', similar to tracking number.

Your other problem is of you call or visit your local bank, the teller has no clue wtf they are talking about re this either. You want to sit down with the branch manager and ask them to call the ACH department and give them the info your provide.

The ACH department must track it down, by law. You also have to initiate claims within 30 days or it is considered good delivery. You're very protected legally if you initiate a claim in time.

It sounds like they were not aware of account type and don't have the wherewithal to manually look up your form and add the correct missing info. This is the problem with anonymous 'zendesk' queries.

When your bank does receive the money, it will be in a large transfer for many accounts at once. Global will batch their transactions to WP and WP probably batches all their clients as one Transat to each separate bank. The ACH, clearing house, has to pull the individual account info off each entry to properly credit the correct customer account. This can take them a day or two. Wires are sent individually from point A to point B and get credited within minutes with no real human interaction usually.

Not that it is helpful, but the reality is Global will eventually get it right. Their crime is disorganization and incompetence, not theft. I'd guess that Joey and Kimbr are able to do little more than request direct help from some other group of coworkers.

Honestly, I'd call Global directly, they're in the office now as it's midday in Australia. Phone number is highlighted below.

Just keep in mind that, at the very least, some of a dewd's terminology will be incorrect for you. ACH is an American system that Canada isn't part of. That doesn't mean his advice isn't still good - I'm honestly not sure either way, as I haven't had to trace a personal wire/transfer before. Just wanted to give you the heads-up that a Canadian bank may do things a little differently. But they do lots of business with the US, so I'm sure most are familiar with ACH.

Edit to add: I wonder if this has anything to do with why trouble with cashouts has been disproportionately with Canadians lately. Are either Global or WorldPay making incorrect assumptions about banking being exactly the same in Canada, and thus getting the process wrong?

Honestly, unless you have an intemediary bank between your direct account and the sender's account the journal should be pretty much the same. Only think I can think of is small regional banks may have an issue idnetifying EFT and ACH transactions. That's a real reach, ACH is pretty common and since US/Canada banking is fairly incestuous it would be tough to imagine a bank not being able to identify them.

Intermediary bank would be if you need to add a line that says.....

FFC:_____________
ABA:_____________
Acct#:___________

on standard wiring instructions. Based on the issues so far, I'd be shocked if Global was aware of this.

FFC stands for 'for further credit' meaning your bank has a sort of clearing agent, somewhat common with ti regionals and some credit unions.

Are we sure that they are in Australia, and that the support isn't outsourced?

Some of this correspondence has extremely poor grammar, and uses words that don't make sense (e.g. they are handling my transaction with the utmost confidentiality, maybe they were trying to threaten me or something? lol).

Thank you for the number btw, will def be using it if this isn't resolved.

Your level of patience far far exceeds that of my own. Good luck, I'm sure you'll get paid, eventually. I think the issue is your priority of getting paid is not the priority of the automatons that use the zendesk

Sorry been really busy lately. didn't respond to any post for a while. Finally received a cash out which is the most recent cash out of 5000$. Still waiting on the other two cashouts of 11000$ and 1000$. Will keep you all updated

It's been 4 days and my cash out request has still not been approved. They have usually only ever taken about one day, and the process of getting your funds was what took up to a week (if you're American). I'm only annoyed because you cant request another cash out until they approve it. You must cancel the old one and start over.

Day 5 still have not been approved. Are they delaying cash outs on purpose or what is going on? The fact that they won't even approve the cash out is starting to get a bit annoying. Is this happening to anyone else who recently tried to withdraw in the last 5 days?

It's possible the long weekend may have added to the timeline, but regardless, I'd suggest posting in their cashout thread; the reps seem to be checking in there fairly frequently:

https://forumserver.twoplustwo.com/2...hread-1663118/

What in the world is going on. Just got a message from global poker kimber saying that she checked the status of my account and the 11000$ and 1000$ were paid to my bank details I provided. However I didn't receive the cash outs. I did receive the latest cash out of 5000$ though. What is going on? What should I do?

I already addressed your concern in the cash out thread found here:

https://forumserver.twoplustwo.com/2...l#post54233453

If it's okay, I will be closing this to ensure that I will be able to address all your inquiry in just one thread. Thank you.