I received this deactivation/suspension email regarding my Global Account. I have played on Global for approximately 2 years without ever having any issues. I've been a part of the community and been playing online poker for 15 years. I had over 17,500 Sweeps Coin in my account. This is an extremely important amount of money to me. I have never done anything against T/C not only on Global but on any site in my playing career. I've seen issues with people logging in out of country, using a VPN, or not logging in for 90 days and being shut down due to inactivity. I have never done any of these things. I only play poker and have never played any casino games on the site.

When I first saw the e-mail I figured it was just some sort of mistake but my account is actually blocked from logging in. After checking 2+2, it looks like many others were banned but only people who send in Sweeps Requests by mail. I have sent in Sweeps Requests in by mail in the past around 25-50 / week but I have probably only sent in 100 in the last 2 months. I won approximately $3,000 in a free roll that I qualified for due to playing a certain amount of raked hands a few months ago, but that's the only other thing that stands out. I do try to claim the daily bonus but I miss some days here and there. I haven't abused playthrough strategies/withdrawals as I haven't even made a withdrawal from the site in several months.

I have contacted David Lyons on FB messenger and on 2+2 but have not received a response. I finally did get a response back from Global Support this morning but it appeared to be an auto generated response transferring my concern to another department. I hope David Lyons stands up for what is right and this is corrected. Again, for my individual situation, this is a large, impactful, and very important amount of money to me. If this does, which it appears to be based on the users who were banned, have anything to due with Sweeps Requests by mail, I wouldn't care if the program were shut down completely. I would still play on Global Poker as it is favorite site to play on in this current climate.

I've watched David Lyons handle situations on Global in the past and he has appeared to always done the right thing. I have trust in him that these situations will be no different and this will be resolved.


Yasmin (Global Poker)

May 13, 2021, 7:46 AM GMT+8

We are writing to inform you that after a routine security review, your Global Poker account was deactivated permanently.

We have the authority over maintaining, issuing, suspending or deactivating Customer accounts on our Platform as per our Terms & Conditions, clause 19.1:

https://globalpoker.com/terms-conditions

"19. DEACTIVATION / SUSPENSION OF ACCOUNT

19.1. VGW Group reserves the right to deactivate or suspend your Customer Account for any reason whatsoever at any time without notifying you."

Additionally, you are not allowed to create any new accounts on our Platform as disclosed in our Card Room Rules:

https://globalpoker.com/card-room-rules/

"1.2. Opening a Global Poker Account
…
e. If your Global Poker Account is restricted/suspended from Global Poker's Games or if your Global Poker Account is closed by Global Poker for whatever reason, you are not permitted to create another Global Poker Account."

Thank you for your cooperation.
Regards,
Yasmin
Global Poker Game Integrity

David Lyons, where are you?

So wait, you think you were banned because you sent in those postcards to get the free SC?

Read the mail in sweeps coins thread, and entire slew of people were at the same time with the same form email

I've never been in that thread since was too lazy to send these in.

I read the ToS awhile back and don't recall there being any specific language about abuse of the mail in postcards. This is why that vague language about closing your customer account anytime, without notice, is a bit scary.

Hope you get your money back and this is publicly addressed somewhere, based on what you've said doesn't seem like you've done anything wrong.

Good luck keep us posted.

Just an update...

I received an email from Global Support yesterday morning stating my email was forwarded to “Global Poker Game Integrity”. I’ve contacted David Lyons here on 2+2 and on Facebook but have not gotten any reply. I know several others who were part of the widespread ban have been granted access to their account for a 1 time withdrawal so they can get their balance. It is unknown as to how this will go down for accounts that still have playthrough remaining if Global is not letting these accounts finish their playthrough. This is good news I suppose, however to my knowledge not one banned account has been given an explanation yet as to why this happened. I’ve been polite and respectful with in my communications with Support. Still staying patient and hoping for this situation to be resolved.

David, if you could provide an update or give any insight to my situation or the many others, it would be greatly appreciated. You have countless members who put their trust in Global Poker and are now sitting in the dark. Any light you can bring to the situation would be greatly appreciated by not only myself, but to the entire community. Thank you.

Here’s the email I received from back from Global Support yesterday...



Hello Tyler,

Thank you for your email.

We have forwarded your email to the Game Integrity Management Team.

Thank you for your patience.


Regards,
Gavin
Global Poker Game Integrity

Someone posted that Yasmin said they could have a one time cashout for the remainder of their roll just FYI. Your banning seems to be the only instance of someone not instantly playing through and cashing out credits. Strange.

@David Lyons

Global could have done one thing better for sure.

When you send people a message saying that they've been banned, you really need to include information about what they can do with any remaining SC balance.

Every single person who's had their account close is going to want to know whether they can withdraw or not, and so why even bother leaving the confusion as well as all the additional inquiries for your customer service queue to handle?

And for those who are going to be able to withdraw balances, it's in your best interest and a much better PR move to include that statement in the ban notice.

Doesn't have to be complicated. You can just be as simple as

"although your account is closed and you will no longer have access to log into it or play our games, you may contact support via email to arrange a cash out of your funds remaining in balance."

Or, ".. Your account is closed, And
unfortunately, per hour terms and conditions, you will be forfeiting any balance remaining in your account"

Or whatever.

I'm not sure if it's just short-sighted or also irresponsible to the people in the dark without a clear statement on their phones when banned.

Would be great if you guys could fix that in the future.

Check your Twitter, sir!

Update...

After not hearing anything from Global Support, I reached out to David Lyons on Twitter and he responded very quickly advising me that he had asked the senior managers at Global to review the mass ban and that I would be notified if there is a change in the outcome of my account. Thank you David Lyons for responding. Something as simple as that response is invaluable to me. I received an email from Global Support immediately after this advising me that a review was conducted and again reviewed by several analysts and my account would remained banned. I was then able to login to my Global Poker account and request a withdrawal for my full balance. I will keep this thread updated on the progress of that withdrawal. The email I received is shown below. Those who have been given the chance to withdrawal their funds have received this exact email word for word. The unknown factor will be how payouts will be handled for accounts that are not played through or are partially played through. I'm assuming if they are not allowing users to playthrough their remaining balance, they are just paying out the full amount regardless as they want everyone in this ban waive gone. We will find out soon.

While I am greatly appreciative that I am able to redeem my account balance, I am absolutely devastated by this decision as playing on Global Poker has been some of, if not the most enjoyable times I have had in my 15 year poker career, and this even includes being compared to the glory days pre-UIGEA. I have referred multiple people to Global Poker, several who are actively heavy volume players on the site to this day. I also enjoyed the community aspect of Global Poker. It seems clear that this ban waive is only targeting users who request Sweeps by mail in combination with some other unknown factors. Everything about the situation is unfortunate as there were so many other possible ways to handle the situation. I don't and won't ever agree with the decision but I will respect it and just hope for the best that the account ban is overturned eventually. While I'm appreciative of the time that I had to play on Global Poker, I hope this never happens again to anyone who followed the rules to a T.

Withdrawal Requested 05/15





Hello Tyler,

Thank you for your patience.

Please note that we have reviewed again all the relevant data obtained in this routine security review and any details associated with your Global Poker Customer account specifically.

The review has been conducted, summarized and peer reviewed by several experienced analysts and members of the management team. We can confirm that our decision to deactivate your Global Poker Customer Account stands.

Global Poker reserves the right to close a player’s account under clause 5.17 of our Terms and Conditions, and we are not obliged to provide any reason for this closure. We do so to protect the integrity of our platform, and our decision in this case is final.

We can only confirm that your account has been closed either due to (i) non-compliance with our Terms and Conditions or (ii) because Global Poker is unable to do business with you under the terms of our Customer Acceptance Policy.

Your Global Poker Customer Account is reinstated with limited privileges in order for you to redeem any remaining Prizes for the last time. Please do so at your earliest convenience.

Do not attempt to return to our site through accounts that do not belong to you. Any such accounts will be deactivated without a warning.

We appreciate your cooperation regarding this matter.

Regards,
Johnny
Global Poker Game Integrity

Everyone, to my knowledge, is receiving this very same email from "Johnny" at Global Poker Game Integrity. The only variation is whether you have prizes to redeem for the last time. If you don't, that paragraph is just missing.

Do you have any pending sweeps request you sent by post that were sent prior to a date that you were suspended? To me that's the next logical step. Global is clearly trying to make a clean break with all these individuals they're choosing to ban, and part of doing that would be honoring the sweeps request sent by post prior to the original suspension email.

My variation is that I'm not banned, can still play, purchase gold coins/sweeps, etc. Just don't get credited for free sweeps

In Tpayne's case, I'm sure he'd be happy to be in my shoes. Still be able to play, just lose the AMOE options.

It's unacceptable they can simply close accounts and give no reason for it.

You would be correct as I could care less about the Sweeps Requests by mail in comparison to being allowed to play on the site.

Tpayne, were you playing high stakes cash? Seems like you were winning in whatever you were playing.

I play low/midstakes primarily Shang. Haven't played much high stakes since pre UIGEA.

After requesting my full account balance as a withdrawal as given access and directed to do so by "Johnny" in the email entered above, it was approved today. I had remaining playthrough on my account but while it was pending review I did receive the email below from him so it seems as though Global will be paying all of these accounts involved in this mass ban out, regardless of playthrough remaining. There have been a few players who got the email and then their withdrawal was then denied after receiving the generic email that they still had playthrough remaining. But most have been approved to my understanding. These few who have been denied I suspect may have been mistakes. I would advise you to get in contact with "Johnny" if this happened to you as he has been relatively responsive to me. I will update here when this withdrawal is received. To my knowledge, still no reason or justification has yet been given to any account that has been banned.


Amount: $17,500
Withdrawal Requested 05/15
Withdrawal Accepted 05/17


Hello Tyler,

Thank you for your email.

"We believe you should have received information about the approved Prize redemption request. We do not foresee any pressing issues that would interfere with your Prize delivery other than the standard banking delays.
Regards,
Johnny
Global Poker Game Integrity"

Just FYI your bank is required to report any deposit over $10k to the IRS.

Well damn. Having played online poker for over 15 years and semi-professionally for 5 of those years, I was always under the impression that I never had to pay taxes and banks didn't report anything. Thanks for the reminder glogga.

1- what does this matter
2- that's for cash deposits, not ach deposits
3- it's fincen, not irs

wow...

Sarcasm.

Wrong. It applies to ACH deposits, or anything your bank thinks is suspicious.

I don't know you. I just know you got banned by global. Its not very smart to keep money you care about on a poker site. VGW can go out of business. I sure hope you don't keep money you care about on WPN or Chico.

i mean, a quick google search states otherwise. and the fact that you don't know the difference between fincen and the irs says enough

>or anything your bank thinks is suspicious.

who brought up sars? you were talking about ctrs

ACH is considered a check deposit. Reported to the IRS.
https://www.solvable.com/tax-help/ir...ts-to-the-irs/

you know it's okay to be wrong, right? this article is wrong and you are wrong.