Quote:
Originally Posted by Stroggos_nz
They could at least inform us on what they are doing to fix the problem.
Not saying that isn't true, but it is entirely possible that the CS rep on here doesn't know. Trying to get the IT department to explain exactly what they are doing and then translating that information to, let's be honest, at best a hostile environment, is really quite a challenge.
Now, if they hadn't said anything in 4 pages of complaints I would understand some "Hey can you give us a status?" But that just isn't the case.
My day job is the other side of this coin, I understand the pain of trying to troubleshoot IT equipment that is working fine at one moment and another completely broken, and then users beating down your door wanting answers.
Its also likely they are working these issues through the actual provider of software Cubiea, or however that is spelled. Adding even more complications into the picture.
All I am advocating for is putting yourself in their shoes. They have asked for screenshots, time stamps, and info when things disconnect. What we need to do is provide those things, or wait, or leave.
Its just like the people who complain around elections, and then you ask, "Well did you vote?" Nope. SMH, why are you complaining then? If you can't be involved in a way to make a change, then your complaints are baseless.
So complain, scream and yell, while you post your screenshots, and time stamps. If that is what I was seeing, you wouldn't hear a peep out of me. Instead I see a lot of
"Global sucks. Fix it Global."
To those people, Gee thanks. Super helpful. Also Congress has issues. And the Middle east has problems. And the sun will rise. And we need oxygen. Care to share anymore true, but useless info with us?