Global servers down right now? - Page 2 - Global Poker -- Two Plus Two Poker Forums

I have spent about 2 hours looking so please do hate on me... I am trying to find out when the monthly limit resets. Is it a calendar month, or 30 days from last purchase.

For example, I am new and used up my 4K limit. I actually had a positive month but cashed out not realizing until too late that I was limited on what I could purchase. So, I waited until today, 9/1 at midnight, logged and went to cashier and it still says i have 0 available against my 4K limit.

Does anyone know if it resets each CALENDAR month or 30 days from the first purchase date? Thank you so much in advance.

Jeeze buddy. Maybe email customer service? Instead of a random thread?

09-01-2019 , 04:06 AM

#27

Josepjoe2019

stranger

Join Date: Sep 2019 Posts: 4

Sorry I am new at all of this and thought maybe it was related to the servers being down. I have emailed numerous times and have not gotten a response other than a support ticket has been created. was just hoping someone knew and would be willing to help and share.

09-01-2019 , 04:07 AM

#28

Josepjoe2019

stranger

Join Date: Sep 2019 Posts: 4

09-01-2019 , 05:27 AM

#29

TakeNotesPlease

grinder

Join Date: Jun 2017 Posts: 511

Quote:

Originally Posted by jriiikk

Jeeze buddy. Maybe email customer service? Instead of a random thread?

Were you literally cutting yourself while responding to him? Grow up you freak he asked a simple question if you didn't have the answer why respond?

09-01-2019 , 06:18 AM

#30

catlax30

grinder

Join Date: Jun 2009 Posts: 646

Quote:

Originally Posted by Josepjoe2019

They are likely inundated with emails since the crash so it will take longer than normal to respond. Probably not calendar month since I’m sure they want ppl playing but you’ll hear from them for sure soon enough.

09-01-2019 , 11:38 AM

#31

TakeNotesPlease

grinder

Join Date: Jun 2017 Posts: 511

still no money back and got an email that says wait 24-48hrs, good stuff

09-01-2019 , 12:17 PM

#32

tryss

centurion

Join Date: Feb 2009 Posts: 137

missing approx. $150+ in account from cash tables

09-01-2019 , 01:22 PM

#33

bornlooser

centurion

Join Date: May 2010 Posts: 194

Quote:

Originally Posted by TakeNotesPlease

Were you literally cutting yourself while responding to him? Grow up you freak he asked a simple question if you didn't have the answer why respond?

Quote:

Originally Posted by Josepjoe2019

I have spent about 2 hours looking so please do hate on me... I am trying to find out when the monthly limit resets. Is it a calendar month, or 30 days from last purchase.

For example, I am new and used up my 4K limit. I actually had a positive month but cashed out not realizing until too late that I was limited on what I could purchase. So, I waited until today, 9/1 at midnight, logged and went to cashier and it still says i have 0 available against my 4K limit.

Does anyone know if it resets each CALENDAR month or 30 days from the first purchase date? Thank you so much in advance.

Poster clearly asked to be hated on. Even said please.

09-01-2019 , 01:30 PM

#34

exoendo

Pooh-Bah

Join Date: Mar 2008 Posts: 5,583

I am missing more than a thousand from my account. From googling, this isnt' the first time this has happened, with some people having it take multiple days to get their funds back. The fact that there is no official announcement, and my money has just disappeared into the ether is completely ****ed up.

09-01-2019 , 01:33 PM

#35

exoendo

Pooh-Bah

Join Date: Mar 2008 Posts: 5,583

Missing about a thousand dollars and honestly we shouldn't have to be the ones to email them to get an auto response when we are all missing a ton of money. The tables I was on last night are active again too, whereas before they weren't even running after shut down, which just makes me all the more worried I am going to get dicked over someway.

09-01-2019 , 01:38 PM

#36

exoendo

Pooh-Bah

Join Date: Mar 2008 Posts: 5,583

from march last year:

Quote:

Originally Posted by GlobalPoker_Joey

Hey guys,

The team is working through getting these funds returned to players ASAP.

I would expect most, if not all, players to be fully compensated in the next 24 hours or so.

In response to people wondering what assurance there is that this will not happen again, the issue was not with us bu5 with a very large supplier we use. Upon letting them knos about the incident they resolved it quickly and say they now know why it happened and have put steps in to ensure it doesn't happen again.

Hope that this helps.

...

09-01-2019 , 02:07 PM

#37

uber pea

grinder

Join Date: Sep 2006 Posts: 447

and there's no way to know exactly how much money you had on the tables if there is any kind of discrepancy....when the funds actually get returned....one of those times I wish we had hand history trackers...

09-01-2019 , 02:14 PM

#38

uber pea

grinder

Join Date: Sep 2006 Posts: 447

Quote:

Originally Posted by Josepjoe2019

Does anyone know if it resets each CALENDAR month or 30 days from the first purchase date? Thank you so much in advance.

Could be a rolling 30 days. So if the total deposits of the previous 30 days < Your limit, then you can deposit up to your limit again. If so, for example:

Aug 15 - $1k
Aug 20 - $2k
Aug 30 - 1k

You wouldn't be able to deposit again until Sept 15, and only $1k max. Then on Sept 20, you'd have another $2k available, then on Sept 30 another $1k available.

09-01-2019 , 02:16 PM

#39

The Apex

Pooh-Bah

Join Date: Nov 2011 Posts: 3,603

Still missing all the funds I had on the tables as well. I’d recommend everyone to screenshot everything before u close any tables if this happens to you in the future. I opened a zendesk ticket immediately with all the table names/amounts of missing funds. Woke up today to boilerplate response:

Quote:

Dear Valued Player,

Thank you for contacting Global Poker Support team.

We are currently working on updating our systems to be able to provide even better experience to our customers, this unfortunately has caused some temporary issues on the site. We sincerely apologise for the inconvenience this may have caused.

Please allow 24-48 hours for us to resolve the issue. If the issue still persists after 48 hours, please contact us again.

We thank you for your patience and understanding.

Kind Regards,
Calista

The ticket is now marked “resolved”

-_-

09-01-2019 , 02:31 PM

#40

exoendo

Pooh-Bah

Join Date: Mar 2008 Posts: 5,583

Quote:

Originally Posted by uber pea

i took a screenshot (whatever that will be worth) in preparation for getting ****ed over. I've been through black friday. I know the ropes at this point. Sigh.

09-01-2019 , 07:09 PM

#41

LL2318

enthusiast

Join Date: Aug 2006 Posts: 70

I find it very irresponsible that Global didnt proactively reach out to customer affected by this crash. I was also playing yesterday at around 1:45am but only had 3 tables of 50max going, so only found a couple hundred missing from my account this morning. I would be upset if I saw 2,000 or so gone without any explanation.

I'm sure the money will be returned but at least an acknowledgment or apology would have been nice. instead they just pretend like nothing happened

09-01-2019 , 07:30 PM

#42

uber pea

grinder

Join Date: Sep 2006 Posts: 447

Quote:

Originally Posted by exoendo

i took a screenshot (whatever that will be worth) in preparation for getting ****ed over. I've been through black friday. I know the ropes at this point. Sigh.

Wish I had thought of that...

09-01-2019 , 07:50 PM

#43

BigDickPlaya

banned

Join Date: Aug 2019 Posts: 265

These back up and running now?

09-01-2019 , 08:07 PM

#44

exoendo

Pooh-Bah

Join Date: Mar 2008 Posts: 5,583

Quote:

Originally Posted by LL2318

yeah it's bullshit. no announcement, no proactive contact, nothing. just a response to inquiries with a bullshit form letter and zero word on anything. Terrible customer service.

09-01-2019 , 10:01 PM

#45

jriiikk

journeyman

Join Date: Feb 2013 Posts: 373

Did anyone get their funds back yet? Please post when you do.

09-01-2019 , 10:15 PM

#46

LL2318

enthusiast

Join Date: Aug 2006 Posts: 70

Nope not yet. Won’t any more play hands on the site either until I am credited.

09-01-2019 , 10:41 PM

#47

lagtight

banned

Join Date: Aug 2017 Posts: 10,279

Money back in my account at 10:40 PM Eastern time Sunday.

09-01-2019 , 10:53 PM

#48

uber pea

grinder

Join Date: Sep 2006 Posts: 447

Same, funds returned...looks right...

09-01-2019 , 11:04 PM

#49

exoendo

Pooh-Bah

Join Date: Mar 2008 Posts: 5,583

I have my funds. It seems I received an extra 37 more dollars than I thought I would. I don't know if that means someone else got screwed or not, or if I had another table I forgot about. Or perhaps the site tends to overestimate to be on the safe side.

09-01-2019 , 11:11 PM

#50

The Apex

Pooh-Bah

Join Date: Nov 2011 Posts: 3,603

Quote:

Originally Posted by exoendo

I wasnt involved in any of the hands at the time of the crash but got an extra amount that couldve been a blind I posted. Maybe they just refunded all the money you put into the pot for hands in progress during the crash.

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