My username is Bantam24 and I play global on my phone whenever I have spare time. Currently playing mostly 50NL. I received the email below just now and I can’t login. Completely shocked. I have no clue what they can possibly be talking about? This makes me sick to my stomach as I have grinded almost 2k in my account over the last year or so. What can I do? I have emailed them back and told them to call me? help!!!!!! smh


“We are writing in regards to your Global Poker Account.

Our investigation indicates that your account is connected to another account that was found to have breached our rules.

This violates our games’ Terms and Conditions.

In this regard, we regret to inform you that as per company policy, we have permanently banned your account.

In the event that you decide to create another account and play, Global Poker will not be held liable for any purchases. New accounts will not be honored for prize redemption. The accounts will be deactivated as well.

We are truly sorry as this is less than the ideal outcome. We seek your understanding on this. Due to management's stand on the matter, it is with regret that we are obliged to part ways with you.

We sincerely wish you well in all your future gaming endeavors and thank you for your time with us at Global Poker.
Best regards,
Athena

“


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I can't believe that you have "no idea" why you were banned. Please think about it. Has anyone else ever played with your account? Did you ever have another account on Global? Were you even banned from Chumba Casino? Have you ever used software helps while playing? Do you have a joint bank account with someone else who may have played on Global? Please think about it.

No one has ever played with my account. Never was banned. Never used software. I play on my iPhone and play 1-4 tables at a time usually for short stints.. a long session for me would be 1-1.5 hours these days. It logs in through Facebook which is how I had it setup a pretty long time ago. Definitely don’t have a joint bank account.. unless my wife has secretly started taking up poker, lol. 0 chance.

I have played online poker for a long time, mostly during the golden 2004-2008 era. Now, it’s mostly for fun and making a little during free times.

The only thing I can think of is that I have a link on my phone to global.. when I click it.. it opens up a tab on my phone in safari. Once in a while I’ll click on it and there is a global tab already open from when I got off my phone and never closed so maybe it tries to login again when I’m already logged in? I assume this type of thing happens to me somewhat frequently though.

I’m going to be optimistic and see if they respond and fix this soon. If not, this would be the most absurd thing ever. Has anyone else had a similar issue? What other things could it be?

I hope this all gets fixed so you can get back to playing on Global.

Issue was resolved thankfully! Wish I knew if it was something I could prevent, but happy that they fixed.

“

Please accept our apologies for the miscommunication that occurred.

We have reviewed your situation and it seems that was an internal mistake. We have reinstated your Global Poker account and its full privileges.

Our sincere apologies, best of luck at the tables.
Regards,
Johnny
Game and Platform Integrity Team, Global Poker

“


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Great to hear it got resolved!

Well gee I guess it's good they caught their mistake.

And that they actually are paying attention.

They could have just held his funds and let him play while they reexamined it.

Glad it all worked out!

good to see u can play again.... GL at the tables!!!

OK so Now we can break the rules and just complain and get unbanned??? IF OP BROKE RULES HE SHOULD BE BANNED. Maybe He Played while He was AWAY FROM USA.......

I didn’t break the rules, hence they fixed their mistake. Did you even read the response lol.


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