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Old 09-21-2017, 07:45 PM   #1651
CardsMcGee
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Re: General questions Globalpoker.com

Happy to take my money. Crazy, guy in this forum posted same exact thing, got his account unblocked and able to access his money. Me, no I don't get either or... I just get support telling me to deposit on this account. WHY SO YOU GUYS CAN ****ING STEAL MY MONEY AGAIN?

I am reporting you to paypal - actually it's already been done!
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Old 09-21-2017, 08:05 PM   #1652
Wetdognose
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Re: General questions Globalpoker.com

Quote:
Originally Posted by GlobalPokerCSadmin View Post
Hi Wetdognose,

Some times this can be if you are trying to make a purchase with a bank/debit/credit card via PayPal as opposed to using funds that are sitting in your PayPal account.

Please transfer the funds into your PayPal account and let them clear there. Once they are in PayPal try to make the Gold Coin Purchase then through solely PayPal, this should hopefully work.

If that doesn't work or if it is a completely different issue, please take a screen shot of the error message you are getting and send to support@globalpoker.com
T
Thanks, let us know if you need any further assistance
Thank you for responding. I have the money in my PayPal balance already. I've sent the support the image error it gives me. Even have contacted PayPal and no fix yet
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Old 09-21-2017, 09:31 PM   #1653
OilSpill
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Re: General questions Globalpoker.com

Quote:
Originally Posted by CardsMcGee View Post
Happy to take my money. Crazy, guy in this forum posted same exact thing, got his account unblocked and able to access his money. Me, no I don't get either or... I just get support telling me to deposit on this account. WHY SO YOU GUYS CAN ****ING STEAL MY MONEY AGAIN?

I am reporting you to paypal - actually it's already been done!
You multi accounted and took advantage of the site. You wonder why you got banned?? You're the reason people don't trust online poker.
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Old 09-21-2017, 09:44 PM   #1654
Derp!
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Re: General questions Globalpoker.com

Quote:
Originally Posted by CardsMcGee View Post
Happy to take my money. Crazy, guy in this forum posted same exact thing, got his account unblocked and able to access his money. Me, no I don't get either or... I just get support telling me to deposit on this account. WHY SO YOU GUYS CAN ****ING STEAL MY MONEY AGAIN?

I am reporting you to paypal - actually it's already been done!
You went against their TOS. What else did you expect?? LOL at your complaint to PayPal
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Old 09-21-2017, 10:06 PM   #1655
CardsMcGee
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Re: General questions Globalpoker.com

Global Poker Support is the reason people don't trust online poker. Magically they pick the account to keep open I never deposited to, but close the one I had deposited to. Hmmm, strange. Another strange thing... in this thread the same exact thing happened and the guy got his money and still plays on there... so basically your site steals to show power to the "little guy" player
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Old 09-22-2017, 08:43 AM   #1656
Rutledge Smitty
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Re: General questions Globalpoker.com

Quote:
Originally Posted by CardsMcGee View Post
Global Poker Support is the reason people don't trust online poker. Magically they pick the account to keep open I never deposited to, but close the one I had deposited to. Hmmm, strange. Another strange thing... in this thread the same exact thing happened and the guy got his money and still plays on there... so basically your site steals to show power to the "little guy" player
You broke the TOC and they enforced it. You are the only one to blame. Sure they really need your pennies btw bro
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Old 09-22-2017, 11:33 AM   #1657
splayaa
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Re: General questions Globalpoker.com

Fast forward to a month from now...

Person 1 - "Hey you guys remember that CardsMcGee guy?"

Person 2 - "No"

Person 1 - "Exactly"
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Old 09-22-2017, 11:56 AM   #1658
vetra66
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Re: General questions Globalpoker.com

I'm having trouble cashing out. I was going to recommend this site to friends, but seeing how things are going now I do not recommend this site.

A customer support rep name Arci was helping me with updating my profile and cashing out. I sent in 3 forms of verification. Things were going well and then my cash out request got canceled. They stop replying back to my emails. Now my money is still in Global Poker's site.

Quote:
Your request (#1212452) has been updated. Reply to this email or click the link below:
https://globalpoker.zendesk.com/hc/requests/1212452

Hello Jimmy,

Thank you for your understanding. Here's what we can do, if you can provide a proof of address with matching details on your account, that would be great. But if you wish to update the address on your account as per the supporting documents you have previously provided, we can also do that. We just need your confirmation on this matter so we can update your account and push through with your cash out request.

Should you have any other concerns, please contact customer service at support@globalpoker.com and we'll be glad to assist you anytime.
Kind Regards,
Arci
My Reply

Quote:
Hi Arci,

Thanks for providing the clarification. I will definitely create a new account and am happy with Global Poker up to this point. Please update my profile or let me now how I can proceed to cashing out. I'm testing this poker site before I recommend this to my friends. I appreciate and would like to continue with your service if we can get this sorted out. Please let me now what I can do.

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Old 09-22-2017, 12:01 PM   #1659
splayaa
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Re: General questions Globalpoker.com

Quote:
Originally Posted by vetra66 View Post
I'm having trouble cashing out. I was going to recommend this site to friends, but seeing how things are going now I do not recommend this site.

A customer support rep name Arci was helping me with updating my profile and cashing out. I sent in 3 forms of verification. Things were going well and then my cash out request got canceled. They stop replying back to my emails. Now my money is still in Global Poker's site.



My Reply
Done yet?
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Old 09-22-2017, 11:14 PM   #1660
Wetdognose
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Re: General questions Globalpoker.com

Paypl won't even let me purchase coins anymore.
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Old 09-23-2017, 11:58 AM   #1661
yourgfmyrailbird
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Re: General questions Globalpoker.com

I have had a cashout pending for 3 days. It is not normal for GP, though I am not concerned yet. Just want to start logging info in case this is happening to more and more people. GP has been great up to this point. I don't see that changing, but I could be wrong.
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Old 09-23-2017, 01:00 PM   #1662
splayaa
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Re: General questions Globalpoker.com

Quote:
Originally Posted by yourgfmyrailbird View Post
I have had a cashout pending for 3 days. It is not normal for GP, though I am not concerned yet. Just want to start logging info in case this is happening to more and more people. GP has been great up to this point. I don't see that changing, but I could be wrong.
And it will likely be a couple more days as well, keep in mind its the weekend in the land down under where all of the support people work.
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Old 09-23-2017, 01:32 PM   #1663
yourgfmyrailbird
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Re: General questions Globalpoker.com

Quote:
Originally Posted by splayaa View Post
And it will likely be a couple more days as well, keep in mind its the weekend in the land down under where all of the support people work.
I am confused. Do you play on GP or do you work for them? Because you come across like you work for them but your SN doesn't contain GlobalPoker in it. I am sincerely confused.

They do batch cashouts on Friday 9PM PST and Tuesday 9PM PST from what I have noticed. Now this isn't always exact but 90% of the time my cashouts came during these times.

On another note;

Email was just received that the cashout has been processed and will be in PP within 24 hours. Thanks for the support GP.
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Old 09-24-2017, 09:45 AM   #1664
splayaa
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Re: General questions Globalpoker.com

Quote:
Originally Posted by yourgfmyrailbird View Post
I am confused. Do you play on GP or do you work for them? Because you come across like you work for them but your SN doesn't contain GlobalPoker in it. I am sincerely confused.

They do batch cashouts on Friday 9PM PST and Tuesday 9PM PST from what I have noticed. Now this isn't always exact but 90% of the time my cashouts came during these times.

On another note;

Email was just received that the cashout has been processed and will be in PP within 24 hours. Thanks for the support GP.
I play on GP, I don't work for them. Not sure exactly what was confusing about my post. Just being a friendly person and reminding people they are closed on days you would not expect due to being in Australia.
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Old 09-26-2017, 05:21 PM   #1665
TheDarkKnight
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Re: General questions Globalpoker.com

Just wrote a blog post endorsing Global Poker and posted it in a Facebook group of 750+ players. I sort of wanted to wait until Global created a referral or rakeback program, but I feel like growing the player pool is more important than my own personal gain.

Feel free to read my article here:

Global Poker: Legal Online Poker for U.S. Residents
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Old 09-26-2017, 06:41 PM   #1666
GlobalPoker_Joey
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Re: General questions Globalpoker.com

Quote:
Originally Posted by TheDarkKnight View Post
Just wrote a blog post endorsing Global Poker and posted it in a Facebook group of 750+ players. I sort of wanted to wait until Global created a referral or rakeback program, but I feel like growing the player pool is more important than my own personal gain.

Feel free to read my article here:

Global Poker: Legal Online Poker for U.S. Residents
Hi Christian Bal... TheDarkKnight.

Nice article. Happy to share it on our FB/Twitter page if you like.

If you want me to tag your FB page on the post PM me and let me know your real name.

Or if you want me to just share the post you put on the other FB page send me a link to that.
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Old 09-26-2017, 07:53 PM   #1667
highjumper86
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Re: General questions Globalpoker.com

Quote:
Originally Posted by TheDarkKnight View Post
Just wrote a blog post endorsing Global Poker and posted it in a Facebook group of 750+ players. I sort of wanted to wait until Global created a referral or rakeback program, but I feel like growing the player pool is more important than my own personal gain.

Feel free to read my article here:

Global Poker: Legal Online Poker for U.S. Residents
Nice article. You explained GP well. But from your article you said:

Unfortunately, online poker has never been legal in the United States

This not a true statement. Playing online poker for money has never been illegal except in Washington state. Processing the money is illegal. Playing the game is not. Also, many play money game sites exist.

Many people erroneously believe the legality of online poker. Of course, all the degens on Two Plus Two know better.

Please take this post in the spirit that it was written, as friendly constructive criticism. Keep up the good work.
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Old 09-26-2017, 08:08 PM   #1668
TheDarkKnight
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Re: General questions Globalpoker.com

Will edit.
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Old 09-27-2017, 07:18 PM   #1669
StGilmore
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Re: General questions Globalpoker.com

Hiya Global Poker Rep!

Is there anyway to do the i.d. verification process before going through the cash out procedure?
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Old 09-27-2017, 11:31 PM   #1670
Tapirboy
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Re: General questions Globalpoker.com

Just a note that if you're waiting to hear back from support on an issue, be sure to check the Zendesk ticket. I had a response there a couple days ago which never made it to my email.
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Old 09-27-2017, 11:44 PM   #1671
yourgfmyrailbird
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Re: General questions Globalpoker.com

Quote:
Originally Posted by splayaa View Post
I play on GP, I don't work for them. Not sure exactly what was confusing about my post. Just being a friendly person and reminding people they are closed on days you would not expect due to being in Australia.
Ah okay. I did not know if you had information, because you worked there, that we did not have.

Thanks for your time mate!
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Old 10-01-2017, 07:51 PM   #1672
Damani311
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Re: General questions Globalpoker.com

I'd stay away from Global Poker.

Just played the 10k guaranteed freeroll, and we're down to 10 players and several people (including me) DC.

Wasn't able to log back in for over 5 minutes, and just in time to see the last of my chips being blinded all in.

Looked pretty suspicious to me, hadn't had any connection issue for the entire tournament before that and was just basically robbed of any chance to make the big payouts
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Old 10-01-2017, 08:41 PM   #1673
blitzT4M4Y0theGOAT
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Re: General questions Globalpoker.com

Any plans to develop fast fold poker?

Please provide details of upcoming software projects
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Old 10-01-2017, 09:34 PM   #1674
GlobalPokerCSadmin
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Re: General questions Globalpoker.com

Quote:
Originally Posted by Damani311 View Post
I'd stay away from Global Poker.

Just played the 10k guaranteed freeroll, and we're down to 10 players and several people (including me) DC.

Wasn't able to log back in for over 5 minutes, and just in time to see the last of my chips being blinded all in.

Looked pretty suspicious to me, hadn't had any connection issue for the entire tournament before that and was just basically robbed of any chance to make the big payouts
Hi Darmani311,

Thanks for getting in touch.

Our team is aware of this and is currently putting looking at all players who were affected. Somebody will be in touch shortly.
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Old 10-02-2017, 03:45 AM   #1675
Damani311
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Re: General questions Globalpoker.com

Quote:
Originally Posted by GlobalPokerCSadmin View Post
Hi Darmani311,

Thanks for getting in touch.

Our team is aware of this and is currently putting looking at all players who were affected. Somebody will be in touch shortly.
They actually did get ahold of me, just about 8 hours after it happened and issued a credit to my account based on the stack sizes at time of DC.

Good news, and I'll keep playing on your site as well thanks guys!
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