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Old 09-19-2017, 12:46 PM   #1626
jaredpoker
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Re: General questions Globalpoker.com

I lost out on about $300 in sit-n-go wins, as I posted in the other thread, due to the disconnect. Please let me know how this can be fixed, as I do deserve the money that I was about to win!
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Old 09-19-2017, 03:21 PM   #1627
HipsterDufes
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Re: General questions Globalpoker.com

Does Global have HU tables at small/micro stakes? 25/50nl.
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Old 09-19-2017, 05:59 PM   #1628
splayaa
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Re: General questions Globalpoker.com

Quote:
Originally Posted by HipsterDufes View Post
Does Global have HU tables at small/micro stakes? 25/50nl.
Global has no HU tables. You can obviously play people HU and leave when the table begins to fill, but they closed the HU tables a few months ago.
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Old 09-19-2017, 06:32 PM   #1629
ZenChapter13
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Re: General questions Globalpoker.com

does anyone know how to get a hold of the global poker beside email support??
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Old 09-19-2017, 06:35 PM   #1630
ZenChapter13
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Re: General questions Globalpoker.com

does every who send in ameo card get the same bs i do about them not getting them???
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Old 09-19-2017, 07:09 PM   #1631
Bo0sh79
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Re: General questions Globalpoker.com

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Originally Posted by Bo0sh79 View Post
I was on the FT of the 12:00am EST $3.30 1r1a $500 gtd, username ReKigNITion.. down to 6 players left, at around 2:20am was disconnected.. Came back up around 3am, but my tourney was nowhere to be found in the lobby as "Running" or "Completed" More importantly, no $ was credited to my account for my finish.. I already had $25.53 locked up with $180ish up top, the payouts were as follows:
1st- $178.60
2nd- $89.33
3rd- $59.57
4th- $35.73
5th- $29.76
6th- $25.53

I was 4/6 or 5/6 at the time of disconnection.. Not sure what GP's policy is for tourneys that get cancelled (Did it get cancelled?) If i would get something better than 4th place $ or close.. I should at the very worst receive $25.53 for my worst possible finish.. I sent an email about 3 hours ago so I'm going to wait and see what happens, I will post here in a couple days or when I get a response. glgl at the tables all!
was credited $29.76 (5th place $) this afternoon! Wish I could have played it out since I was already gtd $25.53 but its better than getting $0! Thank you for quick response GP support!
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Old 09-19-2017, 07:17 PM   #1632
AllCowsEatGrass
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Re: General questions Globalpoker.com

That's good to hear.
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Old 09-19-2017, 09:36 PM   #1633
splayaa
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Re: General questions Globalpoker.com

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Originally Posted by ZenChapter13 View Post
does every who send in ameo card get the same bs i do about them not getting them???
No, you seem to be in a small group that doesn't get them correctly. I would say I have seen many more people saying they get their AMEO credits in their accounts in a timely manner. You can also PM support on 2+2, but email is likely still your best option.

I would also double check the Terms and Conditions and just make for sure you haven't made any errors.
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Old 09-19-2017, 11:15 PM   #1634
Neuge
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Re: General questions Globalpoker.com

Has anyone had skecthy experiences with globalpoker's support or cashout process?

I tried to cashout for the first time yesterday. Global requested identity verification paperwork. I sent a scan of my driver's license and a pdf of my cable bill. I stupidly didn't blackout any information from these and sent them to globalpoker's general support email. On Tuesday my Comcast account was hacked, but still no response from global on my doc submission or cashout.

I don't want to tarnish their name unfairly and it's probably a coincidence. I do have an email address and potentially the name of the person that hacked my Comcast account if there are global reps in this thread.
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Old 09-19-2017, 11:49 PM   #1635
big bwalz
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Re: General questions Globalpoker.com

I've not had any sketchy support or cashier stuff, not have I seen or heard of any that wasn't a simple mistake that was easily resolved. I think the 1st sentence of the 3rd pp is probably right, and if you have hacker info I'd pm it to the reps asap and email it to them also. Change your comcast pw too. I'm curious to know the "hack" did they add to your package or order some ppv like a prank call sending somebody dominos pizza? I guess the more nefarious thing would be to access, steal or change billing info hopefully that didn't happen. If that's the issue I'd not expect a gp to be involved. They don't have the shady 3rd payment processors other Us facing sites do, they only use paypal and I think there's not a middle man, as in it goes directly from gp to pp.
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Old 09-20-2017, 12:04 AM   #1636
Neuge
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Re: General questions Globalpoker.com

I guess let me say up front... If I had to guess the responsible party here I would definitely say it's Comcast, NOT global. I think Comcast has ****ed something up royally in their cellphone service rollout that they're either not aware of or unwilling to admit.

The hack was definitely of the "access, steal or change billing info" variety. I only find it suspicious because of the 1) timing of the doc submission and hack 2) without going into details, the nature of the hack and 3) that absolutely none of my more sensitive accounts (bank, credit card, email etc...) have been affected.

ETA: I've already emailed their support, but have never received a response from them, in RE the cashout or the hack. I don't know their 2p2 reps screen name to PM them.
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Old 09-20-2017, 12:17 AM   #1637
big bwalz
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Re: General questions Globalpoker.com

scroll thru the support or other threads on here, you'l see the reps, the mtt sweat thread stickied at the top has a cpl iirc. GlobalpokerJoey is one, GlobalPokerRep, GlobalpokerCs i think, not sure on spelling. Search em maybe or somebody else will chime in and help more soon im sure.
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Old 09-20-2017, 12:34 AM   #1638
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Re: General questions Globalpoker.com

Thanks. Search found a few

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Old 09-20-2017, 12:40 AM   #1639
big bwalz
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Re: General questions Globalpoker.com

admin, mod, joey have been active recently, kimbr was very helpful a while back not sure if that account is still around.
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Old 09-20-2017, 12:50 AM   #1640
AllCowsEatGrass
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Re: General questions Globalpoker.com

Global poker is based out of California, right? Like if by some chance they happened to **** over the player base by stealing bankrolls, we could sue the **** out of them in American courts, yes?
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Old 09-20-2017, 12:51 AM   #1641
Neuge
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Re: General questions Globalpoker.com

Thanks again. PMd CS1, CS2, admin and Joey
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Old 09-20-2017, 12:52 AM   #1642
AllCowsEatGrass
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Re: General questions Globalpoker.com

I'd love to hear a reply from them on what happened last night, whether it was a server crash or scheduled maintenance. If the latter, they really need to do a better job of letting players know that there is scheduled maintenance.
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Old 09-20-2017, 01:33 AM   #1643
big bwalz
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Re: General questions Globalpoker.com

Quote:
Originally Posted by AllCowsEatGrass View Post
I'd love to hear a reply from them on what happened last night, whether it was a server crash or scheduled maintenance. If the latter, they really need to do a better job of letting players know that there is scheduled maintenance.
most likely it was a server overload or a crash from their end. It's highly unlikely it was a ddos attack or a cancellation due to overlays as we have to deal with on other sites. At least I hope it wasn't a ddos attack, but as i already said i think it's just due to the ever increasing traffic they're experiencing faster than they expected and were probably not prepared to deal with. They will not steal player funds, remember this is a publicly traded US based and backed company not some shady offshore site.
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Old 09-20-2017, 01:36 AM   #1644
big bwalz
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Re: General questions Globalpoker.com

Quote:
Originally Posted by AllCowsEatGrass View Post
Global poker is based out of California, right? Like if by some chance they happened to **** over the player base by stealing bankrolls, we could sue the **** out of them in American courts, yes?
bay area and Australia so probably, which is also more reason for you not to worry that they would do such a thing. They are making heaps on rake trust me, they have no need to steal $ from one afternoon of tournaments. IIRc they have 16mm USD$ behind them in venture capital funding, finances are not a concern. They have also operated chumba casino under the same sweepstakes business model for over 2 yrs now.
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Old 09-20-2017, 03:27 AM   #1645
GlobalPokerCSadmin
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Re: General questions Globalpoker.com

Quote:
Originally Posted by Neuge View Post
Thanks again. PMd CS1, CS2, admin and Joey
Thanks mate. Have messaged you
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Old 09-20-2017, 03:28 AM   #1646
GlobalPokerCSadmin
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Re: General questions Globalpoker.com

Quote:
Originally Posted by AllCowsEatGrass View Post
I'd love to hear a reply from them on what happened last night, whether it was a server crash or scheduled maintenance. If the latter, they really need to do a better job of letting players know that there is scheduled maintenance.
Hey Cows,

This was not a scheduled maintenance, it was out of our control. In saying that we are confident we have fixed this issue now.
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Old 09-20-2017, 05:19 PM   #1647
CardsMcGee
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Re: General questions Globalpoker.com

Hi there, I've been trying to contact support at Global due to some account issues. I've had no luck as it seems an automated message just keeps being returned.

So I had created multiple accounts: SmashSkeletons/FireRoastedAces

I had made a deposit to FireRoastedAces and still have funding in my account that has at this time been "closed". I agree with the actions taken, and am thankful that I get to continue on your site. The issue lies in that: FireRoastedAces is the account that I would like to remain open because it has funding in it and I am a twitch streamer.

So is there a possible way? I mean I've done wrong that's 100%, but I would love to continue on your site and I figured the best way is to admit my wrong doing, and see if you can keep the account I have funds in open and close the others.

Sorry for the issues... please get back to me ASAP!!!
burntwitchlive@gmail.com

Email me if you can so we can keep this out of the forums!!!

Thanks again!!!
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Old 09-20-2017, 11:19 PM   #1648
Wetdognose
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Re: General questions Globalpoker.com

I keep trying to buy coins but keeping the error that can't complete purchase at this time try another method???
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Old 09-21-2017, 06:55 PM   #1649
GlobalPokerCSadmin
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Re: General questions Globalpoker.com

Quote:
Originally Posted by CardsMcGee View Post
Hi there, I've been trying to contact support at Global due to some account issues. I've had no luck as it seems an automated message just keeps being returned.

So I had created multiple accounts: SmashSkeletons/FireRoastedAces

I had made a deposit to FireRoastedAces and still have funding in my account that has at this time been "closed". I agree with the actions taken, and am thankful that I get to continue on your site. The issue lies in that: FireRoastedAces is the account that I would like to remain open because it has funding in it and I am a twitch streamer.

So is there a possible way? I mean I've done wrong that's 100%, but I would love to continue on your site and I figured the best way is to admit my wrong doing, and see if you can keep the account I have funds in open and close the others.

Sorry for the issues... please get back to me ASAP!!!
burntwitchlive@gmail.com

Email me if you can so we can keep this out of the forums!!!

Thanks again!!!
Hi Cards McGee,

We have followed this up with support and are comfortable with the decision they have come to.
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Old 09-21-2017, 06:58 PM   #1650
GlobalPokerCSadmin
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Re: General questions Globalpoker.com

Quote:
Originally Posted by Wetdognose View Post
I keep trying to buy coins but keeping the error that can't complete purchase at this time try another method???
Hi Wetdognose,

Some times this can be if you are trying to make a purchase with a bank/debit/credit card via PayPal as opposed to using funds that are sitting in your PayPal account.

Please transfer the funds into your PayPal account and let them clear there. Once they are in PayPal try to make the Gold Coin Purchase then through solely PayPal, this should hopefully work.

If that doesn't work or if it is a completely different issue, please take a screen shot of the error message you are getting and send to support@globalpoker.com

Thanks, let us know if you need any further assistance
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