I am not going to email support about this because it needs to be handled publicly.
Situation;
Around 5:34PM PST I was playing 10-12 tablesof $1/$2. I was all-in on table "Fremont" on the river against player "chigah". After putting the money in the middle, but before the pot was pushed to me, a pop-up appeared that said, "This table has been closed due to inactivity" or something of that nature. I clicked okay and instantly took a screenshot of the pot to protect myself from software malfunctions costing myself money.
I then sat and waited for about 3 minutes while myself and 5 other players sat at a frozen table. Below is a screenshot of the frozen table.
https://gyazo.com/7a2a1e0069eb895e544faedaed422253
Following that, I closed the table and proceeded to find table "Fremont" in the lobby so that I could just open the table back up and continue playing.
At this time, I could not find the table in the lobby so I closed down all my tables so that I could check account balance to make sure the funds were deposited correctly after this obvious software malfunction and to check hand histories to verify I hold them for this hand as well.
What I found was that my account seemed to be about 1 buy-in short from what it should have been
before the hand from what I believe. Therefore, it appears as I am missing the whole pot as well and that amount was $401 as you can see in the photo.
I tried to check Hand Histories so I could go back and verify if the funds were missing or not but the HH for table "Fremont" don't contain that hand.
https://gyazo.com/feec7bf3527cba92086b404ace0fb3fa
This leads me to believe there is a severe software exploit or malfunction that needs to be addressed immediately.
At this point I am requesting that GP send all the Hand Histories from today to my email address on file and that a transaction log of the table balance being refunded to my account be presented as well (since I cannot find this anywhere on GP).