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General questions Globalpoker.com General questions Globalpoker.com

05-24-2017 , 01:12 AM
Quote:
Originally Posted by GlobalPokerCSKimbr
Kind of difficult to help people if I have no username to work with.

Guys, sorry if I kind of neglected the General Questions thread. It's been a busy week. Between helping with our email queue and training the new hires, by the time I hit the 2+2 forums, I check my Inbox first and then the Cashout/Verification thread that can be found here:
http://forumserver.twoplustwo.com/25...8/index12.html
With all due respect wouldn't the folks that receive the emails know who I am by my email addy?
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05-24-2017 , 01:24 AM
Anyway my problem is simple the auto form filer on my computer filled in the wrong first name and I didn't even notice until later when i got the confirmation email. My user name at global is grumpy64 .
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05-24-2017 , 06:24 AM
I have read that you need to provide state id and utility bill before requesting a payout in order to verify your identity. What if your landlord pays your utility bill, therefore your name is not on the bill? Do you have alternative methods for verifying?
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05-24-2017 , 07:58 AM
Just wanted to throw my hat into the ring and mention that I just did my first cash out with global. My address was actually wrong on their side as I had just moved and so that needed updated and even with that I started the cash out process on Sunday night and the money hit my PayPal this morning.

Support would respond next day (remember they are down under so the hours will be strange) and was always professional.

No complaints here, and everything seems on the up and up to me. Username on here is the same as on global. Please come play at my tables if you are rich and exceptionally bad at poker

Last edited by splayaa; 05-24-2017 at 08:28 AM.
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05-24-2017 , 05:21 PM
@GlobalPokerCSKimbr I apologize if you felt like my first post was In reference to you. Just frustrating that global still has not emailed back after several days. Anyway I will PM you some info later to hopefully confirm I am the one that opened the account
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05-24-2017 , 05:33 PM
Nvm they just replied like 2 minutes ago
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05-24-2017 , 05:58 PM
Quote:
Originally Posted by DeKs
PayPal is not allowing me to deposit most of the time. Anyone else face this issue? I can't even select a payment method. It is like automatically rejected?

Sent from my Pixel using Tapatalk
Can you provide the exact error message?
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05-24-2017 , 06:02 PM
Quote:
Originally Posted by TommySalami
I have read that you need to provide state id and utility bill before requesting a payout in order to verify your identity. What if your landlord pays your utility bill, therefore your name is not on the bill? Do you have alternative methods for verifying?
You can provide your bank statement, cellphone bill, payslip, etc. Make sure that it's under your name, the address is showing and it's within the last 3 months.
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05-24-2017 , 06:04 PM
Quote:
Originally Posted by splayaa
Just wanted to throw my hat into the ring and mention that I just did my first cash out with global. My address was actually wrong on their side as I had just moved and so that needed updated and even with that I started the cash out process on Sunday night and the money hit my PayPal this morning.

Support would respond next day (remember they are down under so the hours will be strange) and was always professional.

No complaints here, and everything seems on the up and up to me. Username on here is the same as on global. Please come play at my tables if you are rich and exceptionally bad at poker
Hello. Thank you for sharing your experience with us. Cheers!
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05-24-2017 , 06:05 PM
Quote:
Originally Posted by grumpy64
Nvm they just replied like 2 minutes ago
That was me. No worries.
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05-24-2017 , 06:46 PM
Quote:
Originally Posted by GlobalPokerCSKimbr
That was me. No worries.
Thank you for taking care of things
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05-24-2017 , 08:13 PM
Quote:
Originally Posted by GlobalPokerCSKimbr
We can actually do that for you if you no longer want to associate the Facebook account that you used to create your account and just use your email address to log in.
Good to know. Are email responses happening now or???
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05-24-2017 , 08:20 PM
Quote:
Originally Posted by yourgfmyrailbird
Good to know. Are email responses happening now or???
You'll need to send us a request so we can make this happen for you. Let me know as soon as you've sent it. Thanks.
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05-24-2017 , 08:23 PM
Quote:
Originally Posted by GlobalPokerCSKimbr
You'll need to send us a request so we can make this happen for you. Let me know as soon as you've sent it. Thanks.
Many of us don't get responses from support... Do you have a email we can contact about issues?
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05-24-2017 , 11:39 PM
ETA for HUSNGs?
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05-25-2017 , 11:31 AM
Quote:
Originally Posted by ThatsAGoodCard
ETA for HUSNGs?
I don't think they announced this was in their plans...
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05-25-2017 , 01:11 PM
I mailed in an AMOE postcard entry on 5/9/17 and I have heard nothing and my account balance has not been updated. I also sent an email to support over 24 hours ago with no response. I would like an update on the status of my AMOE request.
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05-25-2017 , 01:20 PM
I know you don't have a downloadable HH but do you have a HH replayer so we can see cards that went to showdown? That would be a must if i were to join another poker site.
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05-25-2017 , 01:58 PM
I have made a deposit using paypal and used my paypal account today somewhere else, but when I try to deposit on your site now I am getting a message "Sorry, we canít complete your purchase at this time". Any idea why?
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05-25-2017 , 04:54 PM
After reading thru another thread i see i'm not the 1st to have the paypal issue. Apparently a few months ago there was a software push on your end that fixed it. Looks like the issue has come back. I am streamlining my thoughts here so forgive me it this seems rude, but you guys need to make it a lot easier to deposit if you are going to be successful, I mean usually that is the easy part. Anyway hopefully you get it sorted out soon
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05-25-2017 , 06:06 PM
Quote:
Originally Posted by mpokerdonk
I know you don't have a downloadable HH but do you have a HH replayer so we can see cards that went to showdown? That would be a must if i were to join another poker site.
mpokerdonk this is kind of what you are looking for. As you will see if they muck it will not show you their cards in the player. Any cards shown will be shown

https://play.globalpoker.com/poker-c...b08b6cf9ec521c
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05-26-2017 , 01:25 AM
any news on headsup sit and goes?
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05-26-2017 , 04:54 AM
Hi Kimber, I accidentally created two different usernames thinking I couldn't get into one. I have crabshack as the one I don't want to use. I am just getting started playing with you guys and enjoy it. Thanks for your help.
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05-26-2017 , 04:55 AM
Re: General questions Globalpoker.com

--------------------------------------------------------------------------------

Hi Kimber, I accidentally created two different usernames thinking I couldn't get into one. I have crabshack as the one I don't want to use. I am just getting started playing with you guys and enjoy it. Thanks for your help.
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05-26-2017 , 11:22 AM
Kimber please help, again. This is user onlyadonkey. We has an issue with a cashout a couple of weeks back that was held up because my wife started an account.

You resolved it very quickly and processed the cashout and thanks for that.

Sadly, after another good week of grinding and I go to cash out and Nick sends me this:
Hello Tj,

Congratulations. Your Cash Out Request for $2,000.00 has been APPROVED!

Cash out will be paid within 24 hrs or 1 business day. Please check your email and PayPal account every now and then for updates.

We would like to inform you that we have seen multiple accounts in Global Poker that is also under your name. As one time courtesy, we will still allow you to play however, further creation of additional account will result to permanent deactivation of all your accounts together with all its winnings . This is clearly stated in our Terms of Use, item number 4: "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion."

We hope for your full understanding on this matter.

Sincerely,
Nick


I send him back this reply:

Nick,

I do not have multiple accounts. I already cleared this issue with Kimber. I brought it up on 2 plus 2 and she handled it very quickly and said all is good on the matter.

My wife started an account, didn't like the name, then started another. She had no idea this was bad until I told her. This has nothing to do with me and she has cleared the issue. She contacted customer support and her second account has been deleted. Now she only has one. Plus, she has never played at the same tables as me. She has only played for tiny stakes with the free 2 dollar deposit. This has also been checked and cleared.

Please respond, contact Kimber and let me know in writing that this issue is indeed resolved. I have been playing on the site a lot and I want to make sure that my cash outs are going to be honored. Otherwise I will again have to take the issue to 2 plus 2 and deal with it publicly, but I hope you respond and handle clear this issue up once and for all.

Thanks,

onlyadonkey

Then I quickly got this email from Victoria at Global:

Hello TJ,

Thank you for contacting Global Poker Customer Service Team.

We appreciate your interest in our site TJ and congratulations on your recent cash-out. Kindly disregard the last email from Nick since your previous concern has been resolved.

Have a nice weekend!

Best Regards,
Victoria


So I log on to play today thinking all is good for a poker filled weekend. I'm imagining stacking fish with set over aces and bluffing rivers. It's Friday and I play over the weekends. But I can't log in! MY ACCOUNT SAYS THAT IT HAS BEEN BLOCKED. What's going on? The last cashout for 2k says that it processed but it still hasn't appeared in my Paypal account. It's been over 5 days and now I can't even log on to the site!

As I said earlier I have a broken leg and I've been putting a lot of time on the site and I'm relying on that money for bills. I thought we had this sorted out. My wife has never played at the same tables as me. She has only played at micro stakes with her free deposit and I sent in documentation on her.

Kimber please help resolve this. There must be some way to communicate to the others at Global who process cashouts that my account is clear and in good standing. I should not have to go through this process every time I try to cash out on Global.

Sincerely,

onlyadonkey
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