Just a heads up in case you were not aware of it, Global and Kim are on the bottom of the world in AussieLand. Their 'normal' work hours are overnights in the US and may not hear back until the next day.

From your browser check the request desktop box.... Then try from the www. Site. Worked for me.

Hello, I've been playing on this site for two weeks. Made a very good run and tried to withdraw last Friday. I was asked to verify my identity and I email you guys my licenses and utility bill. Never heard back and since then lost my bank roll and cancelled the withdrawal. Then deposited more and lost that. Now I'm trying to make another deposit and it won't let me. I'm using iPhone 7 plus and I've tried to go to settings, safari, clear and reboot but that didn't work. Any suggestions? Also, can you please verify my identity so next time I can withdraw when I want? Thanks

Kimbr...any chance you can help with my approval?!

Kimbr, Support at Global Poker hasnt responded to my 10 or so emails across a week to verify my documentation for cashout. I have deposited well over $1000 on your site and would like to know that I can cashout ahd feel comfortable depositing more. Please tell me how to proceed!

Hello --

I made multiple deposits and PayPal didn't recognize the charges so they showed up as disputes, but the funds have already come out of my bank account. As soon as I saw it, I informed PayPal the charges were legit and cancelled the disputes. But my Global Poker account got suspended. I emailed support but no response. Can you please unblock my account?

Thanks,
Ryan Feldman

Hey GlobalPokerCSKimbr,
I didn't receive any request for documents to my e-mail. My name on globalpoker is BabyStretch and my e-mail is xxxxxxx@yahoo.com

Can you please reply to my email globalpoker? Charles2183 is my user ID. Thank you guys

I have a thought.... Release my cash-out. Case #734126. Another thought stop Scamming People. Another thought for the poker players. please stay away. Waiting on my cash out for the past 7 days.

GlobalPokerCSKimbr,
I sent you the documents please get back to me ASAP!

Hi, this a poker player like you. You don't get it!? This is a SCAM. They never release any money. NEVER. Still waiting on mine for the past 7 days. Case##734126

Hi, Did you ever get your cash-out?

when they take this long to process transactions, from the limited experience i have had with them over the past couple months, they are usually pretty busy with their tech updates and game developing. they will eventually address your cashouts. plenty of us have received cashouts..just be patient.

still no headsup sit and goes..... BANGSHEAD.

I have made multiple purchases of SWEEPS credit and recently messed up and bought not one, but 2, "$75 GOLD COIN ONLY" purchases only realizing afterwards that I did not pay attention. I realize my oversight but am requesting assistance in adding SWEEP Credits in place of the coins for both purchases.

Please let me know if this is possible.

So my "test" withdrawl has finally been approved. I did a small amount $10 cash out to test their systems. They advised it should show as a deposit in my account within 1 business day.

However, they added a nice caveat in their response that you should all be aware of.

"...We also would like to take this opportunity to inform you that our minimum amount for cash out has been increased to $50.00 effective last May 06, 2017. Please be guided accordingly.

Please feel free to let us know if you need further assistance.

Kind Regards,
Matt"

So if you've got $49 in there it's not your money any more, well you can't get it back unless you win that extra buck. Not a very good business practice in my opinion and may just be a deal breaker. As far as I'm concerned, every single penny I deposit is MY money, period. They get their cuts out of the hands played and should not be able to charge any fees to transact, transfer or convert my legal tender in any other fashion.

I cashed out 2 times with them. Once for $100 and another for $700. This time I tried to cash out $500 couple days after the $700 then they sent a email saying my fiance played on there site and they need verification documents from her on her registered email address. Well she can send documents but not thru that email since it is 7 years old and thru Facebookand she never changed it. She can send the documents but they want it thru that email address. They never said nothing before but all the sudden today they did. I have intergity and I have deposited ALOT of money with these guys. I don't know about them now.

They will rip you off bad

Is there any way to see what email address I signed up with? I did the whole Facebook sign up thing and the email on Facebook is old. Does it go by the email from Facebook or from Paypal?

I know this is not a cash out thread but i have received several cashouts in a timely manner after verifying my documents. Be patient and follow the steps and they will do their end of the deal. After documents are verified it usually takes 1-3 days for cashouts to reach paypal. Another 24 hours to reach bank.

One issue needs to be addressed;

If you signed up through facebook, or otherwise, changing email/password. This is a compromise in account security.

You must be clowning. Lots of people have cashed out successfully as evidenced, well, all over this subforum.

They're not doing any of this last part. It's still your money.

The TOS actually says the minimum withdraw is $100. They've been allowing as low as $5 though up until this.

This was bound to end and there's a very good reason for it. They are overwhelmed right now with support requests and cash outs. It seems they grew faster than they expected and got caught understaffed. Even if they had the staff though, all those $5 and $10 withdrawals back log the system. They have to spend time reviewing each one. There are people depositing $10, playing, cashing out their few bucks the same night, and repeating the process every time they play.

By removing all those transactions they can get their back log caught up and process withdrawals quicker again. Everyone wants fast cash outs. This is ultimately how it will happen.

You will always be able to withdraw your funds under $50 if you close your account, they aren't going to keep your money. Every single site has a minimum to withdraw, and maybe they'll be able to lower their threshold again in the future but for now I'm kind of surprised it took this long considering how their response times have slipped well below what they'd like them to be.

Since when do online casinos and cardrooms not have minimum withdrawals and applicable fees ?

Global Poker is not scamming anyone out of anything. I have received several cash outs from them this past month. It can take a few days... I'm sure once Kimber gets back she would be more than willing to help you.