Quote:
Originally Posted by GlobalPokerCSKimbr
I find this post very concerning for several reasons.
1.) You are CS for GlobalPoker and should be addressing each person directly in this thread that had any support issues
before you respond on any other matters.
2.) Since you did not do #1 first, it should be expected that you would address customers concerns after #1 - you did not. I still believe you would be wrong not to go back and address players concerns.
3.) Illusive's 2p2 account was made specifically for posting in that thread and on the same day. There is no identity revealed nor any history of this user which holds any sort of reputation within the poker community. Using Bayes Fundamentals, the people of this forum should put some type of probability that the account [Illusive] is real/fake. I would say that one should indirectly correlate the amount of posts and date of account creation with the likelihood it is real/fake. For myself - the amount I would let this post sway my judgment would be about ~2-5% (not very much).
That being said, I can vouche that for at least the time being, this site is making payments and there seems to be no odd play that I have witnessed. Customer Support is horribly bad and some of the tendencies this site reflect that of previous scam operations. Now, I am not saying do not play on this site but I am saying be careful by not exposing yourself to unnecessary risk on
any new or unregulated site until they have a reputation that proves otherwise. As for now, they are not taking very many steps to have better customer relations and that by itself worries me.
I wish GP the best and I hope that the GP team starts working towards creating a better poker climate in the USA - this is directed towards Customer Service.