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Old 03-24-2017, 02:01 PM   #476
a dewd
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Re: General questions Globalpoker.com

Lol, the tech guys are the ones that would check the Apache logs to find out the issue with the PayPal connection while retaining a live one with Global. Sometimes you can clear the history with the server and get through, but it seems to be beyond that for some people.

Has anyone with PayPal deposit issue tried using a credit card?
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Old 03-24-2017, 04:55 PM   #477
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Re: General questions Globalpoker.com

Can we please make sure the 5k freeroll for 1000 .25/.50 flops on Sunday is added?

Thanks!
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Old 03-24-2017, 09:44 PM   #478
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Re: General questions Globalpoker.com

Quote:
Originally Posted by BCT View Post
Can we please make sure the 5k freeroll for 1000 .25/.50 flops on Sunday is added?

Thanks!
Hello BCT! Good Day! You can now register to our $5k Weekly Madness Freeroll if you unlock the challenge of 1000 flops. Good Luck!
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Old 03-24-2017, 11:44 PM   #479
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Re: General questions Globalpoker.com

I tried using a credit card through pay pal and I received the same HTTP 500 error.
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Old 03-25-2017, 12:34 PM   #480
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Re: General questions Globalpoker.com

Any idea how long it will take for Customer Service to respond to important issues such as document verification and cashouts? I've been waiting for several days now.

Main question: do you still need to send verification docs if you use PayPal? Isn't that why we use PayPal so as to keep our private info private? Thank you
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Old 03-25-2017, 01:45 PM   #481
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Re: General questions Globalpoker.com

The verification is to ensure that the money goes back to the correct party. It doesn't go anywhere outside of Global, so you are still safe.
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Old 03-25-2017, 02:30 PM   #482
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Re: General questions Globalpoker.com

Understood they want to 'ensure', but if it comes out of same paypal account ... why can't it just go back into it? they can verify the name they are sending it to is the same.... just sayin....
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Old 03-25-2017, 02:34 PM   #483
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Re: General questions Globalpoker.com

So far I have had a pretty good experience (running well, too), my first few cash outs went through fine. The most recent one has been a few or more days and is stuck in pending, and haven't gotten email responses. I have also sent a PM to the admin on here. I am probably just being paranoid, the fact that a rep is responding in this thread is a good sign!

I will try to remain patient over the weekend....
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Old 03-25-2017, 04:32 PM   #484
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Re: General questions Globalpoker.com

Quote:
Originally Posted by Funster View Post
Any idea how long it will take for Customer Service to respond to important issues such as document verification and cashouts? I've been waiting for several days now.

Main question: do you still need to send verification docs if you use PayPal? Isn't that why we use PayPal so as to keep our private info private? Thank you
Heya, Funster! Our Customer Service is available 24/7 and they do respond just as soon as they receive emails from our customers. You may PM me your screen name or email address registered with GP so we can check if we have received your documents. We perfectly understand your hesitation in sending your documents with us however, let me assure you that all documents we receive from our customers were being treated with utmost confidentiality and we can guarantee you that it will not be shared to any third party. Please understand that though we are paying through the PayPal account you've used for purchase, we want to be extra careful making sure that the money is being sent to the real customer and not with anyone else. This security measure is implemented not just for the benefit of the site but most specially for players like you.
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Old 03-25-2017, 04:35 PM   #485
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Re: General questions Globalpoker.com

Quote:
Originally Posted by goinfishn08 View Post
So far I have had a pretty good experience (running well, too), my first few cash outs went through fine. The most recent one has been a few or more days and is stuck in pending, and haven't gotten email responses. I have also sent a PM to the admin on here. I am probably just being paranoid, the fact that a rep is responding in this thread is a good sign!

I will try to remain patient over the weekend....
Can you PM me your screen name so I can look into your cash out request and see what happened to it?
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Old 03-25-2017, 06:49 PM   #486
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Re: General questions Globalpoker.com

Quote:
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Can you PM me your screen name so I can look into your cash out request and see what happened to it?
I have already done so , about 4 hours ago I believe. Let me know if I need to resend, appreciate you getting an update for me.
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Old 03-25-2017, 07:17 PM   #487
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Re: General questions Globalpoker.com

@goinfishn08, you mean you already sent me a PM? I just checked my inbox and see no message from you. Got a message from @Funster through @a dewd but nothing from you. Can you check if it was really sent to my inbox?
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Old 03-25-2017, 07:28 PM   #488
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Re: General questions Globalpoker.com

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@goinfishn08, you mean you already sent me a PM? I just checked my inbox and see no message from you. Got a message from @Funster through @a dewd but nothing from you. Can you check if it was really sent to my inbox?
Sent! Looks like I sent it to CSGlobalPokerAdmin, not CSGlobalPokerMOD. Thanks for helping!
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Old 03-25-2017, 07:58 PM   #489
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Re: General questions Globalpoker.com

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Originally Posted by goinfishn08 View Post
Sent! Looks like I sent it to CSGlobalPokerAdmin, not CSGlobalPokerMOD. Thanks for helping!
Is the Admin account still active? That's the one I PM'd to about the 1000 flops counter resetting after 1 day and losing 500+ hands I'd played towards it. That was the account that said send him my SN and he'd compensate me but has never replied to that PM.
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Old 03-25-2017, 07:58 PM   #490
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Re: General questions Globalpoker.com

Ty very much Global poker rep, but I am new here and am not yet allowed to use PMs. I'm not able to make any headway.... I have sent global 4 emails since Mar 20 and also no email from Global requesting docs during cashout request. Not sure if you can PM me here first? and then I can reply or not... Thank you
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Old 03-26-2017, 10:34 AM   #491
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Re: General questions Globalpoker.com

I initiated a cashout and received the email asking for id verification. I sent a reply to that email and am wondering if that will suffice and can i expect confirmation of the id verification?
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Old 03-27-2017, 07:09 PM   #492
FUjonKyl
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Re: General questions Globalpoker.com

I still can not deposit using paypal. I still receive the http 500 no authorized user error. I do not think they will ever get that fixed. It is a good site and open to US players, but oh well, that is how it goes.
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Old 03-27-2017, 07:28 PM   #493
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Re: General questions Globalpoker.com

Quote:
Originally Posted by goinfishn08 View Post
Sent! Looks like I sent it to CSGlobalPokerAdmin, not CSGlobalPokerMOD. Thanks for helping!
Update on my situation, my cash out was finally approved after I sent another separate email this morning. Should hit PayPal tmrw.
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Old 03-27-2017, 10:18 PM   #494
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Re: General questions Globalpoker.com

This is an excerpt from PokerNews article found here: http://https://www.pokernews.com/new...rica-27183.htm

Seeing they are not considered a poker room, PayPal is ok with it according to this article.


"This could signal a major change in the industry as GlobalPoker.com isn't characterized as gambling. The company's sweepstakes model operates in partnership with Facebook and PayPal. Global Poker's patent protects its business model, meaning other companies may not be able to follow suit.

"Our unique and patented Sweepstakes model offer players something different without straying too far from traditional poker," Escalante said."
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Old 03-27-2017, 10:20 PM   #495
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Re: General questions Globalpoker.com

Now, if only they would respond to our emails and PMs
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Old 03-28-2017, 10:46 AM   #496
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Re: General questions Globalpoker.com

Are there any plans to start running Omaha Hi Lo tables ? Preferrably fixed limit. If this site could have decent O8 traffic it would be the only site i play on.
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Old 03-28-2017, 11:33 AM   #497
FUjonKyl
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Re: General questions Globalpoker.com

Any update on resolving the HTTP 500 no authorized user in session error when trying to deposit?
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Old 03-28-2017, 04:12 PM   #498
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Re: General questions Globalpoker.com

Anyone having trouble reaching support today?
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Old 03-28-2017, 10:50 PM   #499
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Re: General questions Globalpoker.com

Two nights I didn't get my rebuy in the big stack tourney. Both times before the second break. If I knew I wasn't​ getting it I would've played differently. Needs to be fixed.
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Old 03-29-2017, 06:16 AM   #500
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Re: General questions Globalpoker.com

Omaha hi lo tourneys and cash would be a smart move. It's probably the second or third most popular poker variant currently increasing in popularity.
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