Quote:
Originally Posted by glutenfree
not sure a dewd, I don't have this problem all the time though it's only happened twice, the first time logging out and clearing my cache then restarting the browser worked, tonight it didn't though.
The reason I mentioned it is because we had several people in our group that had an issue with PokerStars after every major update. They would try to open the console and it perennially tried to load with no avail. Out of curiosity, asked what antivirus they were using and Norton was the commonality. I know Global runs as an HTML5 based program, but the two-way connection is likely to be monitored by your computer's security software. It is a bit of a reach, but the thought was that maybe seeing a two-way connection open and a secured wallet open at the same time may have internally been viewed as a breach of security somehow. A 505 Internal Server error is a network issue not a user generated one, but if there was some sort of internal defense in the user's computer that prevented outside 'mining' possibly it could interfere with the connection and you are not perceived as logged into your Global account. Over simplified and still reaching even further, the antivirus determines a two-way browser connection is now in contact with a secured e-wallet and rules it a security breach and disrupts the connection between the two. Or....I am reaching so far out that I just threw my back out
Their logs would identify what the problem is, but it is usually solved with completely logging out of accounts, clearing the cookies/cache, closing browser and rebooting. With Global account being technically logged in on your end, but not on theirs, you may have to log off, then back in and out again to clear the browser.
Regardless, the tech needs to view the logs to get a patch so end users don't have to go through this. A couple players in this forum have the issue, it is likely an issue for others not in the forum.