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Old 03-01-2017, 04:21 AM   #301
GlobalpokerCSCarme
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Re: General questions Globalpoker.com

Quote:
Originally Posted by rrickir View Post
Hi, I had a couple quick questions and I am pretty new to Global poker also. 1- I was wondering if there was anything we can use our 10,000 free gold coins with? Not sure how that works yet.......2- also,. Since I live on the west coast on Pacific Time, was wondering if you will ever have any tournaments in the evening like after 5 or 6 p.m.? Cuz some of the inexpensive good tournaments you have right now they are all over by 6 p.m. start time...... well ty for the info....... also I sent you a private message here on the Forum when you get a chance to see it I had a little deposit question and just wanted to ask that in private... so ty
Hello rrickir! Good Day! Welcome to Global Poker! Aside from buying our available Avatars using Gold Coins, we now have a Daily Gold Coins Challenge $100 Freeroll. To be eligible to play this $100 Freeroll, all you have to do is see 50 flops in Gold Coins Cash Games within 24 hours prior to the start of the tournament. Regarding with your second concern, we will take note of your suggestion and be forwarded to our Development Team for further consideration as our tournaments uses EST. Also, for more information about your deposit/cash out issue, please contact us via email support@globalpoker.com
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Old 03-01-2017, 04:36 AM   #302
FishyVapes
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Re: General questions Globalpoker.com

Hello! I recently put in a request for a withdraw. I sent my Documents but have not heard back yet and its been 2 days? im not sure how long it takes i am jsut checking up on it. Thank You!
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Old 03-01-2017, 06:39 AM   #303
GlobalPokerCSMOD
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Re: General questions Globalpoker.com

Hi, @FishyVapes! Please email us at support@globalpoker.com so we can check your account and see what happens to your cash out request.
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Old 03-01-2017, 08:01 AM   #304
zf96733n
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Re: General questions Globalpoker.com

Two things i find annoying.
1. When there is 3 people to the flop all limped, the pot is 3bb and there is no 1/2 pot bet button. There is only 2bb bet button. I have to manually enter the amount.
2. when the tables are minimized for multi-table and the dealer button comes around, the dealer button cover the amount I bet. I cannot see the amount.

I need help with the mtt pop up:
What is pro mode? I enabled the open table in new window under table setting. The mtt is still not popping up when it starts.
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Old 03-01-2017, 09:32 AM   #305
99PROBLEMSS
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Re: General questions Globalpoker.com

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Originally Posted by GlobalpokerCSCarme View Post
Hello 99PROBLEMSS! There's no need to send in again your documents once your account had been verified. Also, please be reminded that our minimum cash out is $5. If you have questions about your pending cash our request, feel free to contact us now to further assist you. We're glad to help
I requested a 140.00 cashout. And sent email both to support and to payments and still havent heard back as to why I was denied a cashout.
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Old 03-01-2017, 11:39 AM   #306
ilikegreen
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Re: General questions Globalpoker.com

Whats up with the weekly $2500 gtd starting at 11pm? That should probably be moved back at least an hour.
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Old 03-01-2017, 11:40 AM   #307
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Re: General questions Globalpoker.com

Quote:
Originally Posted by zf96733n View Post
Two things i find annoying.
1. When there is 3 people to the flop all limped, the pot is 3bb and there is no 1/2 pot bet button. There is only 2bb bet button. I have to manually enter the amount.
2. when the tables are minimized for multi-table and the dealer button comes around, the dealer button cover the amount I bet. I cannot see the amount.

I need help with the mtt pop up:
What is pro mode? I enabled the open table in new window under table setting. The mtt is still not popping up when it starts.
1. Not really annoying, unless you size your bets 1/2 pot all the time.

2. This is annoying. I would add to this when you make the table small enough, at some point the chat box blacks out and doesn't show chat anymore. Not a huge deal imo but annoying.

Pro mode is just that, to open new tables in a new window. I don't have any problem with new mtt's opening and haven't seen complaints, the only thing I can think is to check and make sure there's not a pop up blocker running interference on the new tables opening? Also something to note (and maybe add to the mildly annoying column), when 2 tourneys start at the same time, the tourney windows open on top of each other, instead of offset or side by side, but there's nothing to bring a table you have action on to the front, so the tourney on the bottom will stay there sitting you out until you do something with that window.
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Old 03-01-2017, 11:57 AM   #308
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Re: General questions Globalpoker.com

Quote:
Originally Posted by ilikegreen View Post
Whats up with the weekly $2500 gtd starting at 11pm? That should probably be moved back at least an hour.
I kind of agree with this. It's really late for the East coast time zones.

How about moving the 2500 gtds back 1 hour to start along side the 100 flops challenge game, and add a new smaller gtd game in the 11ET slot as a later game for the left coasters?
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Old 03-01-2017, 03:30 PM   #309
FrankTheBunny
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Re: General questions Globalpoker.com

Quote:
Originally Posted by GlobalPokerCSKimbr View Post
On your iPhone:
1) Press Settings > Safari.
2) Scroll down and tap Clear History and Website Data.
3) Tap Clear History and Data.
4) Reboot your phone

If it doesn't work, try to access your Global Poker account using a different device like your desktop/laptop then try the transaction again.
This worked. Thank you! Also my withdraw was credited to me within 24 hours including document verification! Thank you!
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Old 03-01-2017, 04:15 PM   #310
ZeckoRiver
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Re: General questions Globalpoker.com

Quote:
Originally Posted by glutenfree View Post
I kind of agree with this. It's really late for the East coast time zones.

How about moving the 2500 gtds back 1 hour to start along side the 100 flops challenge game, and add a new smaller gtd game in the 11ET slot as a later game for the left coasters?
I would like the above as well 100 flops 9pm as well as 2500 ty
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Old 03-01-2017, 05:31 PM   #311
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by 99PROBLEMSS View Post
I requested a 140.00 cashout. And sent email both to support and to payments and still havent heard back as to why I was denied a cashout.
May I know your Global Poker username so I can check this one?
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Old 03-01-2017, 05:58 PM   #312
99PROBLEMSS
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Re: General questions Globalpoker.com

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Originally Posted by GlobalPokerCSKimbr View Post
May I know your Global Poker username so I can check this one?
sent you a PM.
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Old 03-01-2017, 06:00 PM   #313
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Re: General questions Globalpoker.com

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Originally Posted by FrankTheBunny View Post
This worked. Thank you! Also my withdraw was credited to me within 24 hours including document verification! Thank you!
Good to know. Cheers, Frank.
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Old 03-01-2017, 06:07 PM   #314
zf96733n
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Re: General questions Globalpoker.com

can you also add late registration for mtt? Sometime I miss for 5 min and I cannot play?
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Old 03-01-2017, 06:27 PM   #315
zf96733n
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Re: General questions Globalpoker.com

When i try to get more money today this shows up and i cannot get more

type Exception report

message No authorized user in session

description The server encountered an internal error that prevented it from fulfilling this request.

exception

java.lang.IllegalArgumentException: No authorized user in session
com.cubeia.poker.site.web.PaypalServlet.doGet(Payp alServlet.java:37)
javax.servlet.http.HttpServlet.service(HttpServlet .java:622)
javax.servlet.http.HttpServlet.service(HttpServlet .java:729)
org.apache.tomcat.websocket.server.WsFilter.doFilt er(WsFilter.java:52)
com.cubeia.poker.site.filter.StaticFilesFilter.doF ilter(StaticFilesFilter.java:39)
note The full stack trace of the root cause is available in the Apache Tomcat/8.0.36 logs.
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Old 03-01-2017, 07:02 PM   #316
GlobalpokerCSTravi
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Re: General questions Globalpoker.com

Quote:
Originally Posted by zf96733n View Post
When i try to get more money today this shows up and i cannot get more

type Exception report

message No authorized user in session

description The server encountered an internal error that prevented it from fulfilling this request.

exception

java.lang.IllegalArgumentException: No authorized user in session
com.cubeia.poker.site.web.PaypalServlet.doGet(Payp alServlet.java:37)
javax.servlet.http.HttpServlet.service(HttpServlet .java:622)
javax.servlet.http.HttpServlet.service(HttpServlet .java:729)
org.apache.tomcat.websocket.server.WsFilter.doFilt er(WsFilter.java:52)
com.cubeia.poker.site.filter.StaticFilesFilter.doF ilter(StaticFilesFilter.java:39)
note The full stack trace of the root cause is available in the Apache Tomcat/8.0.36 logs.
Hello zf96733n. We appreciate you interest in purchasing more Gold Coins and we are more than willing to assist you with your concern. One of the possible reasons of this error message is that the server may have timed out while you were trying to make a purchase. But don't worry, kindly contact us via email using your registered email address so that we can give you the steps on how to solve this problem. Thank you.
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Old 03-01-2017, 08:57 PM   #317
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Re: General questions Globalpoker.com

Quote:
Originally Posted by GlobalpokerCSTravi View Post
Hello zf96733n. We appreciate you interest in purchasing more Gold Coins and we are more than willing to assist you with your concern. One of the possible reasons of this error message is that the server may have timed out while you were trying to make a purchase. But don't worry, kindly contact us via email using your registered email address so that we can give you the steps on how to solve this problem. Thank you.
This is incorrect. I had this problem before and am having it again tonight, the server isn't timing out in 15 seconds. I have been trying to deposit for the past half our and have followed the trouble shooting steps provided last time via email, which are the same as the ones provided here. They are not working.
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Old 03-01-2017, 09:57 PM   #318
GlobalpokerCSCarme
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Re: General questions Globalpoker.com

Hello Glutenfree! Good Day!

Please try the following suggestions listed below and it usually resolved the issue when purchasing.

- Please make sure to log out completely your account from Global Poker website (not seeing your account name in the upper right side of the page).
- Kindly log out in your PayPal account as well.
- Clear your browser's cookies and cache (Browsing History) and close all the internet browser.
- Open new internet browser and login again your Global Poker account then proceed on purchasing.

You could also try different internet browser (Google Chrome or Mozilla Firefox).
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Old 03-01-2017, 10:10 PM   #319
glutenfree
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Re: General questions Globalpoker.com

Quote:
Originally Posted by GlobalpokerCSCarme View Post
Hello Glutenfree! Good Day!

Please try the following suggestions listed below and it usually resolved the issue when purchasing.

- Please make sure to log out completely your account from Global Poker website (not seeing your account name in the upper right side of the page).
- Kindly log out in your PayPal account as well.
- Clear your browser's cookies and cache (Browsing History) and close all the internet browser.
- Open new internet browser and login again your Global Poker account then proceed on purchasing.

You could also try different internet browser (Google Chrome or Mozilla Firefox).
I did all this, it resolved the problem for me last time but didn't work tonight.
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Old 03-01-2017, 11:09 PM   #320
a dewd
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Re: General questions Globalpoker.com

Changing browsers had no effect?

It is an issue on the network's server. They'd have to check their Tomcat logs for the specific reason; but since it is not a system wide thing, clearing your browser and a reboot can often clear out what is prohibiting the redirect. For whatever reason, it seems when you are trying to deposit the connection is not recognizing any account attached to the request.

I wonder if the same antivirus, proxy, or firewall is being used by the people having this problem. Just thinking aloud and seeking a Global tech input here, but could it be a permissions issue with users computer security setup?
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Old 03-01-2017, 11:17 PM   #321
glutenfree
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Re: General questions Globalpoker.com

not sure a dewd, I don't have this problem all the time though it's only happened twice, the first time logging out and clearing my cache then restarting the browser worked, tonight it didn't though.
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Old 03-01-2017, 11:23 PM   #322
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Re: General questions Globalpoker.com

Registered last night and I'm attempting to play today and literally nothing running that I can play with my 2 bucks. I'm not putting a dime into a site I can't try first
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Old 03-02-2017, 12:03 AM   #323
GlobalPokerCSadmin
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Re: General questions Globalpoker.com

Quote:
Originally Posted by wesrwood View Post
Registered last night and I'm attempting to play today and literally nothing running that I can play with my 2 bucks. I'm not putting a dime into a site I can't try first
Some hours of the day we are very short still. But we are growing slowly but surely. Right now its 12 tables running.
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Old 03-02-2017, 03:21 AM   #324
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Re: General questions Globalpoker.com

So performed my first cash out and after submitting the documents funds were in my PayPal account the next day. The site has some growing to do but it has good customer service and a good product.

Hope to see some updates and improvements like synchronized breaks, a one hour only late registration and maybe a progressive jackpot.

But so far I am happy with my experience.
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Old 03-02-2017, 09:54 AM   #325
zf96733n
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Re: General questions Globalpoker.com

Can you raise the min buy-in? A lot of people buy-in for 10bb makes it not pleasant.
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