Quote:
Originally Posted by Rutledge Smitty
My 3 biggest things that I haven't seen a comment back from Global on yet (apologize if I missed this):
1. Disconnect issues and screen going black. Is this something that your team is aware of and fixing?
2. Duplicate sns being created by multi-accounters. Can people still create the same name as an existing player?
3. Comment on the rake increase or at least clarity on what rake you are using on your site somewhere? If not for someone pointing it out in a thread here, I honestly don't think I would've noticed the rake increase for some time which is slightly disturbing for a new site to increase rake without notifying their customers. Longshot, but would hope there are at least talks of lowering rake for HU, 3-4 handed play to incentivize table starters. I will not play HU against a competent reg at some levels already due to the rake, but would at least be more inclined to if we had some kind of incentive to do so.
Hi Rutledge Smitty,
As for points one and two these are being looked at very seriously. I believe players are now unable to use the same screen name and we have added increased measures to stop multi-accounters. We are catching many proactively but inevitably some slip through. As soon as they are found they are banned and removed from the site.
We have added new measures to flag this and are looking at increased measures at the moment so hopefully we can all move this to the rear view mirror very soon.
Regarding rake visibility on the website, this has been sent off to occur and a new page detailing all of our rake across every game will be available shortly.
All of your (as in the 2+2 community) comments around rake have been noted and we are looking at this. I don't have an announcement at the moment possibly will shortly!
Thanks for your support and please do keep providing your feedback, we appreciate it.
Team Global Poker